Managing in a Hybrid World: Surveillance vs. Outcome Focus

Your Brain at Work

As work – and our connection to work – keeps shifting, many popular thought pieces and research are rooted in the same foundational question: What does a manager need to do now? How have managerial roles evolved as a result of the pandemic and remote/hybrid models? One of the major ways is a shift from “surveillance” focus – i.e. “I value having strong oversight of my teams and what they’re working on,” to prioritizing focus on "outcomes", which is aligned to achieving key goals. This is a massive adjustment for some managers and organizations- and adaptation can prove even more challenging. However, it is possible, and your turnover, profit, productivity, and culture can all benefit. In this episode of Your Brain At Work, we dive deeper into surveillance vs. outcomes and investigate how managers can successfully shift their approach and continue to establish a positive and productive workplace for their teams.