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Insights is an original series from Emplify that explores extraordinary advances in people performance and business outcomes through workplace science and...well, insights. You’ll learn from Emplify CEO and Co-Founder Santiago Jaramillo as he discusses culture and engagement - and takes a deep dive into the specific questions that are top of mind for people-first leaders. Nicole MacLean, Director of Relationship Marketing at Emplify, will be your guide as we learn from Santiago on how to bre ...
 
Outback Talks: The Employee Engagement Podcast is a monthly audio resource for HR and business professionals who are interested in building better corporate teams. Each podcast features an interview with an expert, to bring you practical tips and tricks you can use around the office, at your next team building event, or your upcoming training seminar. Learn more at http://www.outbackteambuilding.com
 
Overland Resource Group presents "Profiles in Leadership, Collaboration and Employee Engagement". Each podcast is a candid conversation with leaders of corporations, government agencies, and the unions which represent their workforces, plus other leading experts, authors and researchers in the field of organizational change, conflict resolution, and leadership. The Podcasts are downloadable as MP3 files and transcripts are also available to download for reading and sharing as PDF files.
 
In the United States, according to Gallup, nearly 70% of employees are not engaged in their work. Disengagement negatively affects profitability and productivity. I believe there are 3 ways businesses can improve engagement. One, they inspire with a clear vision. Two, they practice open-book management. Three, they intentionally build collaborative, accountable, strength-focused teams. My intention is to inspire owners considering a new way to run their business and to encourage those curren ...
 
Engagement Express is a podcast series for HR, engagement and communication professionals. Hosted by Kate Isichei, this podcast provides inspiration and tips on how to build and increase engagement in your organisations. Kate is a global employee engagement and communications professional with over 20 years experience of working in multi national organisations. She has worked in senior roles for AON, Medtronic, Sage, Infosys and other blue chip companies. Her passion for engagement has led h ...
 
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Your Brain at Work

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Your Brain at Work

Neuroleadership Institute

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In organizations around the world, leaders are facing a deluge of urgent issues: a crisis in employee engagement, the need to make workforces more diverse, and the challenge of making workplaces feel human in an era of increasing dependence on technology and remote communication. At the NeuroLeadership Institute, we believe brain science can help provide solutions. Join us on Your Brain At Work, the official podcast of the NeuroLeadership Institute — where top researchers and thought leaders ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
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Soul-Inspired-Leadership

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Soul-Inspired-Leadership

Ross Swan and Antoinette Biehlmeier

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Soul-Inspired-Leadership is borne out of the mutual desire of Ross and Antoinette to bring something essential back into leadership – soul. In today's business world, being an authentic and a well-balanced leader is a well-intended goal. In reality, most leaders struggle to manage this. In order to be truly authentic, they need to connect with their soul, their inner truth and then lead from there. To be truly authentic leaders, it requires that desire to really explore and know oneself. It ...
 
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Leadership Made Easy

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Leadership Made Easy

Bernd Geropp: Leadership and Management Expert

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This podcast is for you, if you are a manager, executive or a supervisor who wants to know, how to get the most out of your team, so that your employees start meeting deadlines, doing things right and exceeding your expectations. With this podcast you learn how to lead a highly effective team, how to make sure, things get done and how to deal with tough issues like confronting an employee performance problem, getting along with a bad boss or balancing the demands of work with your personal l ...
 
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show series
 
Special Guest: Shane Pounder: Vice President of Operations and Marketing, Flipp By 2020, millennials formed 50% of the global workforce. Chances are you are working with or for a millennial right now. Millennials are a key part of the future success of any business and it’s important to understand how to lead and engage with this generation of empl…
 
In recent weeks, we’ve examined the progression of the workplace as we know it. As organizations work to establish balance, combat burnout, and continue scaling toward the future, it has become increasingly clear it will take more than policies. Leaders are now being challenged to go beyond the surface and resonate with their employees on a human l…
 
For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience and leadership books. This is the first in a five-part series, “How to Deliver World-Class Customer Experiences – Leading the Starbucks Way." The story of Starbucks' meteoric growth during the 1990s and early 2000s is well ch…
 
Special Guest: Quentin Millington, Founder of London-based consultancy Marble When people think about ‘disruption’, the first thing that comes to mind is often technology. And companies rightly invest in technology and data solutions as a way to gain an advantage over their competitors. But disruption is more usefully seen as any force outside the …
 
The initial challenges of 2020 have continued into 2021 for many. With pandemic-related deaths, massive job loss, and burnout on the rise- work was deprioritized on the scale of importance. As news coverage of civil unrest, political polarization, and major events became normal, we as a society were challenged to reflect beyond the scope of our 9-5…
 
Toxic environments are taxing. Specially so in the medical profession. Toxicity in the healthcare workplace, unfortunately, occurs far too much. Looking back during my trainee days, one experienced it in the surgical department, then in family medicine. Today as one looks back the realization occurred that this toxicity is a consequence of doctors …
 
This is the final post in my series titled – “Customer Experience Excellence – The Airbnb Way." This week we continue to journey through key concepts found in my 10 leadership books, as we finish our quick review of my book titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Throughout this se…
 
Special Guest: David Blackburn: Chief People Officer, Financial Services Compensation Scheme (FSCS) Since COVID-19, and the economic and social fallout which has followed, companies have been forced to re-engineer their organisations overnight. This instantaneous shift has led to increased expectations for flexible hybrid working, a greater demand …
 
Employers have continued to fluctuate between work policies, throughout the pandemic. Repeatedly shifting strategic courses and still lacking clarity on how to effectively approach change for their teams. Many organizations, like some of you listening, have not physically seen each other in up to 22 months. Considering this isolation paired with th…
 
In this episode Rebecca Sangster-Kelly talks about how to create a culture of psychological safety in the work place. Rebecca is a Comms & Stakeholder Management Coach and Internal Comms specialist at Studium Consulting. She empowers clients to communicate effectively and influence their audiences. https://uk.linkedin.com/in/rebeccasangsterkelly ht…
 
This is the fourth in a 5-post series titled "Customer Experience Excellence – The Airbnb Way." This week we continue to journey through key concepts found in my 10 leadership books by diving back into our cursory review of my book titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Last week …
 
It's a defining point in one's life. It's a painful moment that leaves an everlasting impression of the experience felt. It changes who you are as a person after the event. Such an experience brings up questions about purpose. Understanding the event is a defining moment is where one starts with regards to purpose. The question is does that experie…
 
As work – and our connection to work – keeps shifting, many popular thought pieces and research are rooted in the same foundational question: What does a manager need to do now? How have managerial roles evolved as a result of the pandemic and remote/hybrid models? One of the major ways is a shift from “surveillance” focus – i.e. “I value having st…
 
Special Guest: Darea Flanagan: Wellbeing Engagement Manager. E.ON UK Darea has been at the forefront of wellbeing and mental health for over 10 years and has been creating a workplace culture where the E.ON Global strategy of #choosetocare is bought to life for their 8,500 UK colleagues. Creating an environment of openness and challenging stigma of…
 
Leaders leading under pressure is a much discussed topic currently. With the world under pressure leading through to getting back to some form of construct for business. What's the key when, as a leader, you're leading and are under pressure? Inspite of the best plans, things do go wrong. They do so because technology can play up, key people may ha…
 
This is the third in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books. Let’s rejoin our brisk review of my book titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Last week we touched on trust. This week we will highlight hospitality and i…
 
In this Season 6 Premiere of Your Brain at Work, our panel reviews the President’s recent Executive Order on Diversity, Equity, Inclusion, and Accessibility that continues to drive positive change in the federal workspace and the organizations they impact.We'll examine some of the key points within the order through the lens of neuroscience and ide…
 
Special Guest: Todd Palmer: CEO Coach and Biz Therapist Todd Palmer is an executive coach, keynote speaker, renowned thought leader, author, and CEO who is committed to helping business owners tackle their obstacles and clear their path to success. As an entrepreneur and active CEO, Todd knows the struggles business owners face regarding people, ca…
 
What does trust mean in business? At a foundational emotive level humans react in the same way to the world. So, trust is actually an emotion. Lot of people think of it as a moral or ethics as it gets rationalised in that way. However, as a deciding factor it is an emotion. What this means is that trust is shaping our lives just as other emotions a…
 
This is the second in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books and pick up our exploration of my book titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Last week we touched on belonging, this week we highlight trust and in the wee…
 
Special Guest: Alex Edmans: Author of “Grow the Pie: How Great Companies Deliver Both Purpose and Profit” Purpose is one of the corporate buzzwords of 2020, with the politicians, the public, and even investors themselves calling on businesses to serve wider society. But it seems unrealistic to think about purpose in a pandemic when companies are st…
 
This is the first in a 5-part series. In late 2019 I released a book about Airbnb’s meteoric rise. It was titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. As you can imagine, the timing of The Airbnb Way wasn’t optimal, as Airbnb faced its share of challenges with dramatic decreases in trav…
 
Special Guest: Ross Thornley: Author, Speaker and Podcast Host; Co-Founder & CEO, AQai – Adaptability Assessments & Coaching Entrepreneur and ‘AQ’ Pioneer and Author of Moonshot Innovation & AQ Decoded, Ross’s work is opening up new frontiers in HrTech and EdTech. Leveraging conversational AI and predictive analytics, his company’s platform enables…
 
Special Guest: Pip Gwynn: Business Psychologist and Director at Insight HRC Ltd Pip Gwynn is a business psychologist and director at Insight HRC Ltd. Pip is an assessment specialist, using scientific and evidence-based approaches to understanding human behaviour in the workplace. This involves working with individuals, teams and organisations to un…
 
This is the final post in a series titled "Customer Experience IS Team Member Experience." Given the current challenges of attracting and retaining employees and the resulting impact of those challenges on customer experience delivery, this series has focused on engaging your employee base. Last week, I offered 10 evidence-based practices for drivi…
 
This is the fifth post in a series titled "Customer Experience IS Team Member Experience." As this post's name implies, there are many best practices when it comes to increasing employee engagement (EE). For our purposes, I’ll stick with evidence-based approaches (those that show reliable and replicable results) featuring 10 employee engaging activ…
 
What is strategy and does it differ with the size and type of organization? Speaking of strategy, the size and type of an organization does not impact on the strategy it has. The difference is how long it takes to design and implement the strategy. Strategy is the way to get to the vision. It's the priorities and focus areas that an organization ma…
 
Special Guest: James Anderson: CEO | Founder | Employee Engagement & People Analytics Advisor at Peachy Mondays The world is experiencing a transformational shift. The way we interact with one another and do business has fundamentally changed. The environment that we operate in, as well as the demands of our stakeholders, are evolving at pace, resu…
 
Welcome to the Season 5 finale of Your Brain at Work Live. Performance management is a huge topic throughout work in general, but it’s faded somewhat recently due to COVID, hybrid approaches, and other concerns of leaders. We come back and revisit performance management as part of the talent ecosystem in this season finale, with David Rock, Marshal…
 
This is the fourth in a series titled "Customer Experience IS Team Member Experience." Generally, the benefits of a highly engaged workforce fall into two categories – increased financial performance and improved employee performance and well-being. Since employee engagement looks like the best thing since sliced bread, how do we increase it in our…
 
There's a growing body of knowledge that recognises the interconnectivity of the mind and body. Many people spend a lot of time in their own heads thinking rationally, logically in order to deliver results and be happy. What one misses out in this thinking is the whole other part they can utilise. Simply because they aren't conscious about it. It h…
 
Special Guest: Natasha Wallace: Founder and Chief Consciousness Officer The world is changing and the leadership that people require is too. Project Bright Spot is a research project that has helped to shine a light on the type of leadership which will drive performance in this new era of work. Natasha Wallace, founder and Chief Consciousness Offic…
 
Many companies were ready for a hybrid work model to start up this summer and fall. There were still big questions, but we were headed that way. Then a few variants emerged, and we entered into a larger vaccination discussion, and now some of these dates have been pushed back, often into January 2022 for some big brands. But -- this is good news fo…
 
This is the third in a series titled "Customer Experience IS Team Member Experience." As promised, this week we will look at how to best measure attitudinal and behavioral elements of employee engagement or EE. While many commercially available employee engagement metrics exist, I am a fan of the Gallup Q12. Next week, we’ll look at employee engage…
 
A key issue amongst corporate professionals is that of self-leadership. Often led by ego they swing erratically and miss out on leading themselves properly. If one is unable to lead self then, as a leader, how can one lead others? To lead oneself there has to be clarity in terms of what one wants. It starts with who are you and what kind of leader …
 
Special Guest: Michael Brennan: Co Founder and CEO of Stribe Michael Brennan is the co-founder and CEO of Stribe. Stribe helps organisations to listen to, engage and support their staff. Michael originally developed the world’s first reporting and safeguarding app for children and young people called tootoot. To date, tootoot has supported over 600…
 
Unconscious bias is a huge driver of work outcomes. While we’ve known this for generations, only recently has it become a bigger discussion in management theory and the training space. In this episode of Your Brain at Work Live, our own Janet Stovall sits down with NYU’s inaugural senior vice president for global inclusion and strategic innovation,…
 
I’ve spent considerable time talking about adaptivity and learning resilience. As such, I’m intrigued by the role of "vigor" and “absorption” in concepts of employee engagement. As you'll recall from my last installment, employee engagement or EE was conceptualized in 1990 but didn't gain research traction until approximately 2008. In that post, I …
 
People hold people accountable. Yet it's more of a checklist and not quality accountability. What does that mean? People try to show how effective a leader they are by being hard on the people they lead. Not realising they are never going to meet the goals of the strategic plan if people aren't buying in. People don't buy-in when they don't feel su…
 
In Season 3 of Your Brain at Work Live, we debuted with an episode on de-escalation, featuring Joe Smarro of the Emmy-nominated HBO documentary “Ernie and Joe, Crisis Cops.” At this point in Season 5, as the world attempts to reopen and we’re constantly bombarded with images and videos of situations that need to be de-escalated -- think about airli…
 
Special Guest: David Somerfleck: Enterprise Digital Marketing Specialist, Author, Small Business Marketing Expert David M. Somerfleck is a Digital Marketing Specialist with 25 years’ experience working for marketing and advertising agencies where he served as project manager, helping guide multi-million dollar brands toward increased profitability.…
 
This week’s guest is Shep Hyken. Shep is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with c…
 
This is the first post in a series titled "Customer Experience IS Team Member Experience." As much as I am a people person, I worry that some human-focused leaders and consultants veer a bit too far away from research and data when it comes to understanding team member and customer behaviors. Amid extreme staffing challenges, I have read and heard …
 
What's the correlation between high-performance sport and leadership in an organization? It's about being authentic and being yourself. Which translates as being honest and true with yourself. Related to that is the area of personal discipline around hard work, passion, drive and application. They all form the DNA. These can't be taught. However th…
 
In this episode of Your Brain at Work, senior Neuroleadership Institute researcher Michaela Simpson and NLI’s Director of DEI Practice Paulette Gerkovich are joined by two distinguished guests: Elizabeth Nelson, the director of diversity and inclusion at Thomson Reuters, and Jennifer Amara, the VP of Global Talent at Otis Worldwide. This knowledgea…
 
Special Guest: Tim Spiker: Founder of The Aperio and the ‘Who* Not What Principle’ Tim Spiker is the founder of The Aperio and the Who* Not What Principle, a profound research-based truth that has powered 15 years of leadership development success. Tim’s book, The Only Leaders Worth* Following, reveals that 77% of leadership effectiveness comes fro…
 
Niké Lapite is a senior communications professional with global experience in Change & HR communications, driving adoption of digital transformation, M&A and integration communications, brand storytelling and coaching senior leaders. Connect with Kate Isichei https://www.linkedin.com/in/kateisichei/ www.wheretolookcomms.co.uk…
 
Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely: Flexibility Speed Experimenting Performance Risk Interpersonal Risk Taking Collaborating In this installment, we’ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:…
 
Special Guest: Bretton Putter: CEO of CultureGene Bretton Putter is an expert in company culture development, consulted by companies and leaders worldwide on how to design, build and develop a strong, functional company culture. He is the CEO of CultureGene, a Culture Leadership Platform helping high-growth companies build strong, functional cultur…
 
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