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1416: [Part 1] Customer Service Skills: How Would You Handle These Awkward Situations by Steve Chou of MyWifeQuitHerJob

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Manage episode 434540936 series 2113765
Inhoud geleverd door Optimal Living Daily LLC and Optimal Living Daily | Dan W.. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Optimal Living Daily LLC and Optimal Living Daily | Dan W. of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com.

Episode 1416:

Steve Chou from MyWifeQuitHerJob.com shares invaluable insights into handling common customer service dilemmas encountered by online sellers. Discover practical strategies for resolving issues like incomplete orders, lost packages, and personalization errors, enhancing your ability to maintain customer satisfaction and loyalty.

Read along with the original article(s) here: https://mywifequitherjob.com/should-you-trust-your-customers/

Quotes to ponder:

"It is highly unlikely that we didn’t pack her order correctly and we were fairly confident that she was lying to get free product."

"Do we ask her to wait and jeopardize her not getting her order in time?"

"Customers often make mistakes and blame you for it. She mixed up the letters and as a result, all of the monogrammed handkerchiefs in her order were stitched out incorrectly."

Episode references:

The Sellers Summit: https://www.sellerssummit.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

1458 afleveringen

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iconDelen
 
Manage episode 434540936 series 2113765
Inhoud geleverd door Optimal Living Daily LLC and Optimal Living Daily | Dan W.. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Optimal Living Daily LLC and Optimal Living Daily | Dan W. of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com.

Episode 1416:

Steve Chou from MyWifeQuitHerJob.com shares invaluable insights into handling common customer service dilemmas encountered by online sellers. Discover practical strategies for resolving issues like incomplete orders, lost packages, and personalization errors, enhancing your ability to maintain customer satisfaction and loyalty.

Read along with the original article(s) here: https://mywifequitherjob.com/should-you-trust-your-customers/

Quotes to ponder:

"It is highly unlikely that we didn’t pack her order correctly and we were fairly confident that she was lying to get free product."

"Do we ask her to wait and jeopardize her not getting her order in time?"

"Customers often make mistakes and blame you for it. She mixed up the letters and as a result, all of the monogrammed handkerchiefs in her order were stitched out incorrectly."

Episode references:

The Sellers Summit: https://www.sellerssummit.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

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