))
Building a World-Class WFM Team
Manage episode 362344797 series 3001515
Inhoud geleverd door Calabrio. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Calabrio of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
With years of combined experience in WFM Management, this panel of experts dispenses wisdom and expertise on what to pay attention to when building a WFM team. Questions answered, amongst others, are: What is the proper ratio of WFM staff to agents? How does someone get into WFM and succeed? How to prep for a WFM interview and what pitfalls to watch out for? How to have tough conversations with operations staff? How to deal with the pain of change? and, most importantly, How do I get promoted in WFM?
40 afleveringen
Delen
