707 AI in IT Contracts: What MSPs Need to Know

Uncle Marv's IT Business Podcast

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Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing)

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Dave Ramsey: 5 Stages to Build and Scale a Business That Lasts | Entrepreneurship | E344 1:03:38

16 dagen geleden1:03:38

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Too many entrepreneurs get stuck on the business treadmill, hustling nonstop, unable to scale, and unknowingly stalling their growth. That’s where Dave Ramsey began. After crashing into $3 million in debt, he rebuilt from scratch, turning a small radio program into a national show with millions of listeners. With over three decades of experience in entrepreneurship, business growth, and content creation, he knows what it takes to build a lasting business. In this episode, Dave reveals the six drivers of long-term success, the five key stages of startup growth, and how he balances life as an entrepreneur and a content creator. In this episode, Hala and Dave will discuss: (00:00) Introduction (00:23) The Core Principles of Financial Freedom (05:42) Adapting to Change as a Content Creator (09:22) Balancing Content Creation and Entrepreneurship (12:34) How to Create a Clear Path in Business (15:19) The Truth About Starting a Business Today (18:22) The Six Drivers of Business Success (26:20) Shifting From Tactical to Strategic Thinking (29:44) The Five Stages of Business Growth (41:10) Leading with Care, Clarity, and Accountability (47:10) Identifying the Right Leadership Skills (48:35) Starting a Media Business as an Entrepreneur Dave Ramsey is a personal finance expert, radio personality, bestselling author, and the founder and CEO of Ramsey Solutions. Over the past three decades, he has built a legacy of helping millions achieve financial freedom. As the host of The Ramsey Show , Dave reaches more than 18 million listeners each week. He is the author of eight national bestselling books. His latest, Build a Business You Love , helps entrepreneurs navigate growth and overcome challenges at every stage. Sponsored By: Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify OpenPhone: Streamline and scale your customer communications with OpenPhone. Get 20% off your first 6 months at openphone.com/profiting Airbnb - Find yourself a co-host at airbnb.com/host Indeed - Get a $75 sponsored job credit at indeed.com/profiting RobinHood - Receive your 3% boost on annual IRA contributions, sign up at robinhood.com/gold Factor - Get 50% off your first box plus free shipping at factormeals.com/factorpodcast Rakuten - Save while shopping at rakuten.com Microsoft Teams - Stop paying for tools. Get everything you need, for free at aka.ms/profiting LinkedIn Marketing Solutions - Get a $100 credit on your next campaign at linkedin.com/profiting Resources Mentioned: Dave’s Book, Build a Business You Love: bit.ly/BuildaBusinessYouLove Dave’s Website: ramseysolutions.com Active Deals - youngandprofiting.com/deals Key YAP Links Reviews - ratethispodcast.com/yap Youtube - youtube.com/c/YoungandProfiting LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ Social + Podcast Services: yapmedia.com Transcripts - youngandprofiting.com/episodes-new Entrepreneurship, Entrepreneurship Podcast, Business, Business Podcast, Self Improvement, Self-Improvement, Personal Development, Starting a Business, Strategy, Investing, Sales, Selling, Psychology, Productivity, Entrepreneurs, AI, Artificial Intelligence, Technology, Marketing, Negotiation, Money, Finance, Side Hustle, Mental Health, Career, Leadership, Mindset, Health, Growth Mindset, Side Hustle, Passive Income, Online Business, Solopreneur, Networking.…

ongeveer een jaar geleden 54:02

MP3•Thuis aflevering

Rob Scott, a legal expert in the IT services industry, shares his insights on the use of AI in contract generation. While acknowledging AI's transformative potential, Scott emphasizes that it should be viewed as a tool to enhance legal services rather than a replacement for lawyers. He highlights the significant gaps between AI-generated contracts and those crafted by experienced attorneys, particularly in areas of legal protection, exclusions, and customer obligations.

The discussion delves into the risks associated with relying solely on AI-generated contracts, including potential insurance coverage issues and the lack of professional liability protection. Scott advises MSPs to leverage AI for certain aspects of contract creation, such as service descriptions, but stresses the importance of having a lawyer review and finalize legal agreements. The conversation also touches on emerging trends in the insurance industry, where carriers may begin dictating specific contract requirements for coverage.

Key Takeaways:

AI is a powerful tool but should not replace legal expertise in contract creation.
AI-generated contracts often lack crucial legal protections and clauses.
MSPs should use AI to enhance, not replace, the attorney-client relationship.
Lawyers who effectively use AI may have an advantage over those who don't.
Insurance carriers may soon require specific contract language for coverage.
Best practices include better contracts, appropriate insurance, and auditable controls.
AI can be useful for generating service descriptions but not for complex legal provisions.
Retaining AI session reports is crucial for copyright protection of AI-assisted work.
The legal industry is adapting to incorporate AI tools while maintaining ethical standards.
MSPs should prioritize legal review of contracts to ensure proper protection and compliance.

=== Links

Monjur Legal Services: https://monjur.com/
Techcon Unplugged: https://techconunplugged.com/
- Need a discount code? Use MSP75 for $75 bucks off.
Florida Man Jailed for Impersonating Pizzeria: https://tinyurl.com/ykkf6nb6

=== Sponsors and Partners

The IT Business Podcast is powered by Netally
SuperOps: https://www.itbusinesspodcast.com/SuperOps
TruGrid: https://www.itbusinesspodcast.com/TruGrid
Check out all of our partners: https://www.itbusinesspodcast.com/sponsors/

=== Show Information

Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

458 afleveringen

Uncle Marv's IT Business Podcast

707 AI in IT Contracts: What MSPs Need to Know

Uncle Marv's IT Business Podcast

published ongeveer een jaar geleden

MP3•Thuis aflevering

Key Takeaways:

AI is a powerful tool but should not replace legal expertise in contract creation.
AI-generated contracts often lack crucial legal protections and clauses.
MSPs should use AI to enhance, not replace, the attorney-client relationship.
Lawyers who effectively use AI may have an advantage over those who don't.
Insurance carriers may soon require specific contract language for coverage.
Best practices include better contracts, appropriate insurance, and auditable controls.
AI can be useful for generating service descriptions but not for complex legal provisions.
Retaining AI session reports is crucial for copyright protection of AI-assisted work.
The legal industry is adapting to incorporate AI tools while maintaining ethical standards.
MSPs should prioritize legal review of contracts to ensure proper protection and compliance.

=== Links

Monjur Legal Services: https://monjur.com/
Techcon Unplugged: https://techconunplugged.com/
- Need a discount code? Use MSP75 for $75 bucks off.
Florida Man Jailed for Impersonating Pizzeria: https://tinyurl.com/ykkf6nb6

=== Sponsors and Partners

The IT Business Podcast is powered by Netally
SuperOps: https://www.itbusinesspodcast.com/SuperOps
TruGrid: https://www.itbusinesspodcast.com/TruGrid
Check out all of our partners: https://www.itbusinesspodcast.com/sponsors/

=== Show Information

Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

458 afleveringen

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Uncle Marv's IT Business Podcast

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17 hours geleden16:24

16:24

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Uncle Marv's IT Business Podcast

1
Overcoming Sales Challenges (EP811) 25:20

18 hours geleden25:20

25:20

Join Uncle Marv and Robert Gillette from MSP Dojo in this engaging episode of the IT Business Podcast. They break down what it really takes to build a strong sales engine for MSPs, from overcoming the awkwardness of asking for money to the power of teamwork in the sales process. Robert offers a fresh perspective on sales, treating it as a co-op game where collaboration between sales, technical, and executive roles is the secret to success. You’ll hear why keeping your sales muscle strong is essential, how to avoid the trap of relying solely on marketing, and why consistent, small actions can make a huge difference in your sales pipeline. Robert shares actionable tips, like using personalized scorecards and referral calls, and explains how the MSP Dojo helps IT professionals practice and perfect their sales techniques. Whether you’re a seasoned MSP owner or just starting out, this episode is packed with insights and real-world advice to help you close more deals and grow your business. Building a Strong Sales Engine: Robert explains the importance of having a structured sales process to ensure consistent client acquisition and business growth. Overcoming Sales Challenges: Learn how to address common fears and obstacles in sales, including the discomfort of asking for money and dealing with objections. Sales as a Team Game: Discover the value of collaboration between sales, technical, and executive roles to create a seamless and effective sales process. Actionable Tips for MSP Growth: Robert shares practical advice on how MSPs can strengthen their sales skills, generate leads, and close deals with confidence. The MSP Dojo Approach: Explore how the MSP Dojo helps IT professionals refine their sales techniques through practice and repetition, much like training in a batting cage. Companies, Products, and Books Mentioned MSP Dojo – https://mspdojo.net Iceberg Cyber – https://www.icebergcyber.com Pandemic (Board Game) – https://www.zmangames.com/game/pandemic/ === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

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1 day geleden18:31

18:31

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Uncle Marv's IT Business Podcast

1
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1 day geleden42:29

42:29

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Uncle Marv's IT Business Podcast

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MSP Success with Acronis Academy (EP 808) 25:49

2 dagen geleden25:49

25:49

Acronis has taken a bold step in addressing the challenges faced by Managed Service Providers (MSPs) worldwide through its innovative educational initiatives—the Acronis Academy and MSP Academy. In this engaging conversation, Jon McCarrick dives into how these programs provide vendor-neutral training to help technicians gain crucial skills, business owners navigate growth strategies, and sales teams improve their effectiveness in the unique MSP landscape. Jon also highlights how Acronis evolved from being a trusted name in backup solutions to offering a cutting-edge CyberProtect portfolio that integrates cybersecurity, RMM, and PSA tools into one seamless system. With features like ransomware protection and patch rollbacks tied directly to backups, Acronis ensures businesses can recover swiftly and securely from cyberattacks. Additionally, Jon discusses the role of AI in curriculum development, enabling rapid creation of multilingual training materials while maintaining high-quality standards. He shares details about upcoming paid courses that offer college-level credentials recognized by universities globally—an exciting opportunity for technicians seeking career advancement. Links: Acronis Academy - academy.acronis.com Acronis Cyber Protect - acronis.com Play.AI (AI-Powered Text-to-Speech) - play.ht Smartcat (Translation Management System) - smartcat.com === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

1
Public Libraries as an IT Niche? Yes! (EP 807) 27:19

4 dagen geleden27:19

27:19

Uncle Marv sits down with Lisa Johnson from AVC Technology at ASCII Edge in Orlando to discuss her company’s fascinating journey from its origins in 1971 to becoming a thriving managed services provider today. Key Highlights: A Love for Disney Meets IT Lisa shares her lifelong passion for Disney and how it ties into her frequent trips to Orlando with her husband Brian while running their remote business. The Evolution of AVC Technology Discover how AVC transitioned from audiovisual services in the 1970s to managed services in the 1980s under Lisa’s father’s leadership—and how she and Brian took the reins in the early 2000s. Niche Expertise: Public Libraries AVC has carved out a unique niche serving public libraries, managing patron computers with advanced security measures while also offering custom fund accounting software. Remote Work Done Right Learn how COVID accelerated AVC's shift to a fully remote team and why this model works seamlessly for their employees and clients alike. Balancing Travel and Business Growth Lisa explains how she manages extensive travel—attending 23 industry events last year—while ensuring her business continues to grow and thrive. Actionable Tips Focus on niche markets where your expertise can shine (e.g., public libraries). Build systems that allow your business to operate remotely without disruption. Invest in tools like scripting solutions to enhance security for shared devices. Attend industry events regularly to network and stay ahead of trends. === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

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Scaling with Remote Teams (EP 806) 42:29

4 dagen geleden42:29

42:29

In this episode of Uncle Marv’s IT Business Podcast, we continue our conversation with David Stinner, founder of Buffalo-based US itek. David opens up about the lessons he learned from early legal battles that shaped his entrepreneurial drive and how he scaled his MSP using innovative strategies like flat-rate pricing and outsourcing help desk services overseas. Key Topics Covered: From Legal Battles to Leadership: David shares how being sued by his former employer motivated him to persevere and build a successful business despite early challenges. Flat-Rate Pricing Model: Learn why David transitioned to charging per user instead of per device and how this approach has benefited his clients and business. Remote Workforce Success: Discover how hiring tech talent from the Philippines helped US itek expand its capacity while keeping costs manageable. Post-Pandemic Growth Strategies: David explains how his team adapted to the changing IT landscape after COVID-19 and tripled their revenue within four years. The Importance of Compliance: Insights into why compliance-focused services are becoming a key differentiator for MSPs. Cybersecurity Add-Ons: How products like ThreatLocker and email security packages are driving recurring revenue. Actionable Tips Use flat-rate pricing per user to simplify billing while maintaining profitability. Hire remote help desk staff from global talent pools like the Philippines. Bundle cybersecurity add-ons (e.g., ThreatLocker) for additional revenue streams. Focus on compliance services as a competitive differentiator. Invest in tools like LionGuard for automated reporting and license management. Links to Companies, Products, and Books Mentioned US itek - usitek.com ThreatLocker - threatlocker.com Domotz - domotz.com Ingram Micro - ingrammicro.com Odoo - odoo.com === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

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6 dagen geleden32:23

32:23

Why Listen? This episode provides a candid look at the evolution of an MSP from its humble beginnings to becoming a regional leader in IT services. David’s story is packed with actionable insights on scaling a business, overcoming customer objections, and leveraging tools for proactive service delivery. Show Notes David Stinner, founder and president of US itek, joins Uncle Marv’s IT Business Podcast for an insightful conversation about his 26-year journey in the IT industry. Starting as a teenager building computers for ham radio operators, David grew his business into one of Buffalo’s leading MSPs. He shares how he transitioned from hardware sales and break-fix services to managed services, despite initial resistance from customers and staff. David reflects on the early days of managed services when tools like RMM platforms were just emerging, recounting how he adapted to deliver proactive support amidst challenges like tape backups and manual defragging. He also highlights how focusing on larger clients has helped him scale sustainably while maintaining profitability. Main Topics Covered David’s Early IT Career: David shares how he started building PCs in high school and scaled his business through hardware sales before transitioning into professional services. The Transition to Managed Services: Discover the challenges David faced when shifting from break-fix work to managed services, including customer pushback and internal resistance. Scaling an MSP: Learn how David focused on larger clients and co-managed IT support to achieve sustainable growth while navigating industry changes. Lessons Learned in Profitability: David discusses how managing costs effectively and investing in staff retention helped him build a profitable MSP. === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

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Scaling IT Services in Small Towns: Ali Johnston (EP 804) 16:53

6 dagen geleden16:53

16:53

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Uncle Marv's IT Business Podcast

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7 dagen geleden52:43

52:43

In this episode of Uncle Marv’s IT Business Podcast , we dive into the tools and strategies that keep IT professionals ahead of the game. Uncle Marv opens up his trusted NetAlly go bag to reveal essential devices like the EtherScope and LinkSprinter, explaining how each tool simplifies network troubleshooting and testing. He shares insights from recent client projects, including office moves in Orlando and Tampa, highlighting challenges like DMARC extensions and SD-WAN setups. What’s in Uncle Marv’s Go Bag? Uncle Marv walks through his NetAlly-branded go bag, showcasing tools like the EtherScope nXG, LinkSprinter, and AirCheck G3. Learn how these devices streamline network testing and troubleshooting. Get Yours Here: LinkSprinter: https://amzn.to/4idKT1d AirCheck G3 Pro: https://amzn.to/4ikBi8U EtherScope: https://amzn.to/3Yqdk4F CyberScope: https://amzn.to/428czjg Real-World Client Stories From office moves in Orlando to tackling unexpected DMARC issues, Uncle Marv shares lessons learned from recent projects and how he keeps clients happy despite logistical challenges. Florida Man Stories Stay entertained with some wild Florida stories, including a naked airport incident and a beer run involving an alligator. Why Listen? This episode offers a unique mix of practical advice for IT professionals and entertaining stories that keep things lighthearted. Learn about essential tools for your IT toolkit, gain insights from real-world client challenges, and stay informed about upcoming industry events—all while enjoying a laugh or two. === Florida Man Florida Man Makes Beer Run with Live Gator In Hand: https://tinyurl.com/44h5acns Florida Woman Strips in Airport: https://tinyurl.com/56ymsw4t Watch the Video: https://tinyurl.com/36su9wtj === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

1
NSITSP: Advocating for IT Professionals (EP 802) 24:06

8 dagen geleden24:06

24:06

Why Listen? This episode provides actionable advice for IT professionals looking to elevate their businesses through professionalism, education, and advocacy. Karl Palachuk’s insights will inspire listeners to embrace higher standards while preparing for legislative changes that impact their industry. Show Notes In this engaging episode of Uncle Marv’s IT Business Podcast, Karl Palachuk shares his journey from solo tech to industry pioneer and discusses his mission to professionalize the IT industry through NSITSP. As one of its founders, Karl dives into why professional standards are critical for managed service providers (MSPs) and how the organization advocates for IT professionals on legislative issues. Karl explains how unethical practices harm the industry’s reputation and why self-policing isn’t enough to address these challenges. He emphasizes the need for accountability through codes of ethics and continuing education programs that enhance trust with clients while boosting business success. The conversation also tackles pressing legislative concerns, such as taxation on small business services and cybersecurity insurance directives. Karl outlines how NSITSP works to ensure IT professionals have a seat at the table when decisions affecting their industry are made. Listeners will gain valuable insights into how professionalism can lead to greater success, why advocacy matters now more than ever, and actionable steps they can take to join this movement. === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

1
MSP Tips: Balancing Contractors and Employees (EP 801) 27:28

8 dagen geleden27:28

27:28

Why Listen? This episode provides actionable insights for IT professionals looking to grow their businesses while maintaining flexibility and high-quality service. David’s relatable anecdotes and practical advice on networking, referrals, and team-building make it a valuable resource for anyone in the MSP space. Show Notes David Geiger’s entrepreneurial journey is nothing short of inspiring. Starting as an IT consultant without much formal knowledge, he built Spur IT Services into a successful managed service provider serving Florida businesses. In this episode, David shares how he transitioned from break-fix services to managed services, highlighting the importance of networking, referrals, and community involvement in driving business growth. Listeners will gain insights into how David uses contractors strategically while maintaining flexibility and cost efficiency. He also opens up about the challenges of scaling his team and managing finances during the early years of his business. Additionally, David emphasizes the long-term benefits of joining boards and community organizations to build trust and generate referrals. Whether you’re an aspiring MSP owner or an established IT professional looking for growth strategies, this episode offers practical advice on navigating transitions, building strong client relationships, and leveraging your local community for success. === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

1
Patch Management Made Easy with Action1 (EP 800) 31:13

9 dagen geleden31:13

31:13

Why Listen? This episode provides valuable insights into modern IT challenges like managing patches across diverse environments, securing endpoints against vulnerabilities, and scaling solutions for MSPs. Mike Walters offers practical advice on leveraging Action1’s unique features to improve efficiency without breaking the budget. Show Notes Action1 is changing the game in IT patch management, offering MSPs and enterprises a scalable, secure solution that works across Windows, MacOS, and soon Linux environments. In this episode, Mike Walters shares how his experience as co-founder of Netwrix inspired the creation of Action1—a platform designed for simplicity and reliability. Key highlights include: 200 Free Endpoints : A bold move that gives users full functionality without hidden catches. Multi-Tenant Dashboard : Ideal for MSPs to manage multiple clients seamlessly. Third-Party Patching : Simplifies updates for apps like Adobe and Zoom while addressing security risks. Vulnerability Management : Combines scanning and remediation in one package. Agent Takeover Prevention : Ensures endpoint security even in worst-case scenarios. Main Topics The Story Behind Action1: Mike Walters recounts how his experience at Netwrix shaped the vision for Action1—a platform focused exclusively on patch management to fill a critical gap in the market. Why Patching Matters: Learn why patching is essential for reducing vulnerabilities across endpoints, including third-party applications and devices like medical equipment. Innovative Features for MSPs: Explore how Action1’s multi-tenant dashboard simplifies client management while providing detailed analytics to demonstrate compliance and value. Future Developments: Hear about upcoming features like Linux support and advanced security measures that make Action1 stand out in endpoint management. === Links Action1 - https://www.action1.com/ Netwrix - https://www.netwrix.com/ Rapid7 - https://www.rapid7.com/ Axonius - https://www.axonius.com === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

1
Why Backup Matters: A Hurricane Horror Story (EP 799) 19:32

9 dagen geleden19:32

19:32

Why Listen This episode provides actionable insights on disaster recovery, cybersecurity best practices, and building lasting client relationships—all from an MSP that has thrived in Florida’s challenging environment for 30 years. Whether you’re an established IT provider or just starting out, Laura’s stories and advice will inspire you to elevate your business. Show Notes Laura Casper of Link Tech Computer Services joins Uncle Marv at ASCII Edge Orlando to share her experiences running a successful MSP in Florida for over three decades. In this engaging conversation, Laura recounts how her team has navigated hurricanes, retained clients through exceptional service, and adapted to changing technology needs. Highlights include a fascinating story about using Starlink kits during Hurricane Milton to keep clients connected despite widespread outages—a testament to Link Tech's commitment to going the extra mile. Laura also emphasizes the importance of cybersecurity, backup solutions, and knowing when to let go of clients who refuse essential protections. As a family-run business, Link Tech values personalized service and building strong relationships with clients ranging from five to 35 employees. Laura discusses their approach to scaling while maintaining quality and shares tips on hurricane preparedness for IT businesses. This episode is a must-listen for MSPs looking to improve client retention, tackle disaster recovery challenges, and grow their businesses sustainably. === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

Uncle Marv's IT Business Podcast

1
Noticeable: Marketing Automation for MSPs (EP 798) 16:11

13 dagen geleden16:11

16:11

Herman Pool joins Uncle Marv’s IT Business Podcast to share his expertise in marketing automation and business growth strategies for MSPs. As the founder of Vertical Action and Noticeable, Herman has developed tools and systems that go beyond traditional website services to include marketing fulfillment and coaching. He introduces his GROW system—Get Noticed, Build Relationships, Own the Sale, and Win Fans—which provides a roadmap for MSPs looking to scale their business effectively. From email campaigns that keep clients engaged year-round to leveraging automation tools like ActiveCampaign and HubSpot, Herman explains how these strategies help businesses stay top of mind and deliver value consistently. Herman also shares personal anecdotes about his journey from running a classic arcade to helping MSPs succeed through open office hours and hands-on coaching. The episode is packed with actionable advice, including tips on building trust with clients, improving communication processes, and using testimonials to attract new business. The GROW System Herman breaks down his four-step process: Get Noticed, Build Relationships, Own the Sale, and Win Fans. Learn why consistent communication and delivering on promises are key to building loyalty. Marketing Automation Tools Explore tools like ActiveCampaign, HubSpot, and Keep that simplify marketing processes. Understand how personalized coaching can help MSPs overcome overwhelm when using these platforms. Building Relationships Discover why staying in touch with clients beyond invoices is critical for long-term success. Tips on being approachable and reachable to enhance client trust. Winning Fans Through Testimonials How collecting reviews and showcasing testimonials can boost your reputation. Strategies for turning satisfied clients into advocates for your business. Companies, Products & Books Mentioned Vertical Action: https://www.verticalaxion.com/ Noticeable: https://www.getnoticeable.com/ ActiveCampaign: https://www.activecampaign.com/ HubSpot: https://www.hubspot.com/ Keap (formerly Infusionsoft): https://www.hubspot.com/ Dave Ramsey's EntreLeadership: https://www.ramseysolutions.com/business/entreleadership === SPONSORS Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…

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