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Small Business CX Advantages
Manage episode 442972429 series 3424323
Ever wondered how small businesses can outshine their larger counterparts in customer experience? Hear how journey mapping can transform every touchpoint and why eliminating barriers is crucial to delivering a seamless customer experience. Real-life success stories from companies like Zappos and a local pharmacy illustrate the power of proactive customer care and community building in fostering loyalty and setting your small business apart from the rest.
Join us for an insightful discussion that turns customer experience challenges into opportunities for growth and success.
Resources Mentioned:
National Small Business Association -- nsba.net/
Customer Journey Mapping Workbook -- bit.ly/cjmworkbook
CX Mission Statement Workbook -- bit.ly/cx-mission-workbook
CX Success Statement Workbook -- bit.ly/cx-success-workbook
Experience Investigators Learning Center -- experienceinvestigators.com
Learn more about CXI Ground School™ -- cxigroundschool.com
Watch the video version of this episode on YouTube -- youtube.com/@jeanniewalters
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Hoofdstukken
1. Small Business Customer Experience Excellence (00:00:00)
2. Enhancing Customer Experience Strategy (00:11:11)
89 afleveringen
Manage episode 442972429 series 3424323
Ever wondered how small businesses can outshine their larger counterparts in customer experience? Hear how journey mapping can transform every touchpoint and why eliminating barriers is crucial to delivering a seamless customer experience. Real-life success stories from companies like Zappos and a local pharmacy illustrate the power of proactive customer care and community building in fostering loyalty and setting your small business apart from the rest.
Join us for an insightful discussion that turns customer experience challenges into opportunities for growth and success.
Resources Mentioned:
National Small Business Association -- nsba.net/
Customer Journey Mapping Workbook -- bit.ly/cjmworkbook
CX Mission Statement Workbook -- bit.ly/cx-mission-workbook
CX Success Statement Workbook -- bit.ly/cx-success-workbook
Experience Investigators Learning Center -- experienceinvestigators.com
Learn more about CXI Ground School™ -- cxigroundschool.com
Watch the video version of this episode on YouTube -- youtube.com/@jeanniewalters
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Hoofdstukken
1. Small Business Customer Experience Excellence (00:00:00)
2. Enhancing Customer Experience Strategy (00:11:11)
89 afleveringen
Alle afleveringen
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