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The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171
Manage episode 424215713 series 3007501
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🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:24 Individuals or Personas?
5:30 Using contact center as customer insights center
9:45 CHIEF and the impact on women’s careers
13:14 1st Class Lounge
17:34 Getting closer to customers in economic downturn
21:00 Starting a career as front line agent
26:24 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Lisa LinkedIn: https://www.linkedin.com/in/lisaeyer/
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