115 | Inbox Overload to Email Excellence | Mastering the Art of Business Communication | Kim Arnold

Building Better Cultures

Have you ever had to deal with miscommunications in the workplace? Are you struggling to keep up with the sheer number of emails you receive daily? Joining Scott this week is communication expert Kim Arnold to shed light on how to connect more effectively.

Kim delves into the world of email communication, explores the impact of poor email etiquette, and shares insights on the use of concise language, tone of voice, accuracy, and the increasing use of emojis in emails. Keep an ear out for Kim’s must-know tips on creating a more human tone that fosters connections and relationships. Key discussions include:

• An introduction to Kim Arnold
• The problems poor email etiquette is creating in business today
• The impact of COVID-19 on business communication
• The overlooked skill of effective writing
• The importance of embracing feedback
• Generational approaches to communication
• Do emojis belong in business communications?
• Top tips for mastering your work emails

And more!

“We tend to move into formal posh, I’ve got my top button done up, I’ve got my jacket on, and I’m not going to crack a smile here. And people are starting to realise that that doesn’t always create relationships. It doesn’t create connections. It doesn’t build bridges with people because we sound like robots.” – Kim Arnold.

ABOUT KIM ARNOLD:

LinkedIn: https://www.linkedin.com/in/karnoldcomms/

Work: https://www.kimarnold.co.uk/

ABOUT SCOTT: 

Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here. 

ABOUT WORKVIVO:  

If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration. 

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This podcast was proudly produced in partnership with Podlad.com