Ask Marc – Stakeholder maps

Innovating experiences with service design | Smaply podcast

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4y ago 29:44

MP3•Thuis aflevering

In this session, we talked about the what and why of stakeholder maps, how to create and analyze them, and other types of system maps (value network maps and ecosystem maps). Also you'll get to know different use cases of stakeholder maps.

Please find the video, transcript, screenshots and more resources on this episode onhttps://www.smaply.com/blog/ask-marc-stakeholder-maps

Overview

[01:40] Introduction

[07:25] Who should complete a stakeholder map?

[09:30] How do stakeholder maps interact with other features of Smaply?

[12:10] What are best practices for identifying stakeholders for digital transformation in the public sector?

[18:50] How do you explore and identify conflicts between stakeholders?

[21:20] How frequently do systems change and therefore also the system maps?

[22:45] How do you find and choose relevant stakeholders?

[25:10] Who are we putting at the center and how complex do we want to make our maps?

19 afleveringen

#MBA #Higher Education #Business #Podcasting Education #Marketing #Smaply #Service Design #Journey Map #Design Thinking #Customer Experience #User Experience #Employee Experience #Human Centered Design #Customer Journey #Innovation #Experience Design