Ask Marc – Service design workshops

Innovating experiences with service design | Smaply podcast

In this session, we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together?

Please find the video, transcript, screenshots and more resources on this episode on https://www.smaply.com/blog/ask-marc-service-design-workshops

Overview

[2:00​] Introduction

[10:45​] What are the upsides and downsides of in-person and digital workshops?

[13:25​] What is your advice for the duration of an online workshop?

[15:35​] Is there an optimal size in terms of people for a workshop?

[21:50​] Do you think the future will be to be physically in a workshop, but using a digital tool to work together?

[24:00​] How do you manage more dominant workshop attendees to make sure there is an even amount of interaction?

[30:10​] Can you talk a little bit about the best ways to co-create with users in a workshop setting? Do they participate just like other participants? How do you best facilitate that co-creation?

[33:45​] In a journey mapping team, how do you use the breakout rooms? And how do you keep an overview and a shared understanding of the journey?