E269 | From Solo to Team: How Superhuman Broke Through Their Growth Ceiling with Multiplayer Mode, with Gaurav Vohra

CHURN FM

Today on the show, we have Gaurav Vohra, Head of Product Growth at Superhuman.

In this episode, Gaurav shares how Superhuman transitioned from a solo (single-player) tool to a powerful team-based (multiplayer) product, enabling them to break through their growth ceiling.

We explore the deliberate strategies behind Superhuman’s shift to team use, including the challenges of adapting a high-quality, individual-focused product for broader team functionality. Gaurav discusses the key product changes that made Superhuman invaluable for entire teams, creating new growth pathways and expanding Superhuman’s market reach.
Mentioned Resources

• Superhuman
• Oliver Wyman
• Reportive
• Mohannad Ali
• Hotjar
• Apple
• Kingston
• Slack
• Notion
• Wiki
• Slack Connect
• HubSpot
• Salesforce
• ChatGPT
• Netflix
• Spotify
• Duolingo

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Hoofdstukken

1. E269 | From Solo to Team: How Superhuman Broke Through Their Growth Ceiling with Multiplayer Mode, with Gaurav Vohra (00:00:00)

2. Introduction to Gaurav Vohra (00:01:41)

3. Founding Superhuman with a Solo Product Vision (00:04:09)

4. Realizing the Growth Ceiling for Solo Users (00:08:16)

5. Building Superhuman’s Team Strategy (00:11:28)

6. Developing Team-Based Features (00:14:19)

7. Balancing Quality with Growth Speed (00:18:13)

8. Challenges of Team Adoption and Internal Alignment (00:26:12)

9. Expanding Gaurav’s Advisory Role (00:35:15)