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Navigating the Future of Restaurant Technology: A Chat with NRN's Senior Tech reporter Joanna Fantozzi
Manage episode 442786273 series 3481871
Inhoud geleverd door Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Navigating the Evolving Landscape of Restaurant Technology with Joanna Fantozzi
In this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of mastering basic tech functionalities, such as digital ordering and payment solutions, before embracing advanced technologies like AI and robotics. Joanna also highlights the critical role of loyalty programs, data analytics, and personalized guest experiences in today's market. The episode concludes with insights into upcoming industry events and ways to stay informed about the latest trends in restaurant technology.
00:00 Introduction and Guest Introduction
00:33 Joanna's Background and Career Journey
01:22 Passion for Restaurants and Hospitality
02:57 State of Restaurant Technology
04:13 Challenges and Basics of Restaurant Tech
05:53 Importance of Seamless Customer Experience
17:59 Loyalty Programs and Customer Data
27:24 Future of Restaurant Technology
32:40 Events and Staying Connected
35:50 Conclusion and Final Thoughts
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