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Building Legacy Through Innovation: Bill and Steven Knight on Family Business Evolution
Manage episode 456459373 series 3511465
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Join us for an insightful episode of ABFI Table Talk featuring Bill and Steven Knight, the father-son duo behind Mosaic Home Services. They share their remarkable journey from running a successful demolition company to building a multi-brand home services franchise operation spanning from Halifax to Vancouver.
In this episode, discover how Bill built B&B Demolition from a $7,000 loan into Edmonton's dominant demolition company, and how an unexpected exit eventually led to a new chapter with his son Steven. Learn how Steven's decision not to take over the family demolition business sparked an innovative approach to home services, growing from a one screen repair company to a thriving enterprise with seven different service verticals and over 100 team members.
The Knights candidly discuss their complementary leadership styles - Bill as the "bull in a china shop" and Steven as the thoughtful strategist - and how they've leveraged these differences to build a culture of innovation and accountability. They share valuable insights about maintaining family bonds while growing a business, including their "stay in your lane" philosophy and creating work-free spaces for family connection.
Whether you're interested in family business transitions, franchise development, or building customer-centric organizations, this episode offers practical wisdom about evolving from a single-service company to a scalable enterprise. Learn how listening to customer feedback drove their expansion into new services and how their unique approach to company culture - including letting team members create their own job titles - has built employee loyalty.
Tune in to ABFI Table Talk for an authentic conversation about family business resilience, leadership evolution, and creating opportunities for others to build their entrepreneurial dreams.
Learn more about ABFI at https://abfi.ca/, connect with Matt Knight at matt.knight@ualberta.ca or LinkedIn https://www.linkedin.com/in/mattknight/ or Twitter @mattaknight
Learn more about Mosaic Home Services at https://www.getmosaic.ca/
This series is proudly produced by the team at Road 55 - located in Edmonton, Alberta. For more information, please visit: www.road55.ca
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