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Inhoud geleverd door richard blank and Richard blank. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door richard blank and Richard blank of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
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Your First Thousand Clients Podcast by author Mitch Russo. Harnessing Effective Communication interview With Richard Blank
Manage episode 463073408 series 3484875
Inhoud geleverd door richard blank and Richard blank. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door richard blank and Richard blank of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
The business podcast for aspiring business owners & entrepreneurs.
Imagine having hundreds of highly successful business owners, business coaches, and business strategy consultants sharing their wisdom with you to help your company make it to the next level. That should be the goal when considering the best business podcasts to subscribe to, and that’s what we have achieved with “Your First Thousand Clients”.
From Employee To Employer And Leader. Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond.
https://youtu.be/6Dw932wbj1M?si=2J3KFyFvbzHvNqil
Your First Thousand Clients Podcast, Mitch Russo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Imagine having hundreds of highly successful business owners sharing their wisdom with you to help your company make it to the next level.
Avoid the traps and pitfalls, grab little-know strategies and find some much-needed inspiration.
Recently syndicated with the C-Suite Network, the show is now an iTunes Top 200 podcast.
We’re always on the lookout for brilliant, successful business owners, business coaches, leadership coaches, and business/marketing consultants who can help our audience grow or start their company. On Your First Thousand Clients, we are looking ONLY for experienced CEOs, business leaders, successful entrepreneurs who are highly appreciated by the audience. You are making a contribution to the world with your interview, you are helping others. Business Owners of every kind will want to hear from some of the leading marketing, sales, growth and management experts in the world right here on Your First Thousand Clients! The show that gets you to YOUR first thousand clients and beyond!
Hosted on Acast. See acast.com/privacy for more information.
189 afleveringen
Your First Thousand Clients Podcast by author Mitch Russo. Harnessing Effective Communication interview With Richard Blank
Podcast guest appearances. Richard Blank Costa Rica's Call Center
Manage episode 463073408 series 3484875
Inhoud geleverd door richard blank and Richard blank. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door richard blank and Richard blank of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
The business podcast for aspiring business owners & entrepreneurs.
Imagine having hundreds of highly successful business owners, business coaches, and business strategy consultants sharing their wisdom with you to help your company make it to the next level. That should be the goal when considering the best business podcasts to subscribe to, and that’s what we have achieved with “Your First Thousand Clients”.
From Employee To Employer And Leader. Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond.
https://youtu.be/6Dw932wbj1M?si=2J3KFyFvbzHvNqil
Your First Thousand Clients Podcast, Mitch Russo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Imagine having hundreds of highly successful business owners sharing their wisdom with you to help your company make it to the next level.
Avoid the traps and pitfalls, grab little-know strategies and find some much-needed inspiration.
Recently syndicated with the C-Suite Network, the show is now an iTunes Top 200 podcast.
We’re always on the lookout for brilliant, successful business owners, business coaches, leadership coaches, and business/marketing consultants who can help our audience grow or start their company. On Your First Thousand Clients, we are looking ONLY for experienced CEOs, business leaders, successful entrepreneurs who are highly appreciated by the audience. You are making a contribution to the world with your interview, you are helping others. Business Owners of every kind will want to hear from some of the leading marketing, sales, growth and management experts in the world right here on Your First Thousand Clients! The show that gets you to YOUR first thousand clients and beyond!
Hosted on Acast. See acast.com/privacy for more information.
189 afleveringen
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1 Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a Business with Richard Blank. 44:36
Paul Angelle welcomes Richard Blank, who shares his journey to Costa Rica and insights on leadership, the call center industry, and time management. Richard offers advice for starting a business in Costa Rica and discusses the benefits of podcasting. Specialized Virtual support for your law firm At Stafi, we’re not just staffing providers—we’re growth partners. Our goal is to help your firm thrive, enabling you to focus on winning cases while we handle the rest. Whether you need to fill multiple full-time paralegal roles, find the perfect assistant to handle intake and marketing, or just need some help with the phones after-hours, Stafi has your back. Richard Blank, our latest guest on Inappropriate Growth, shared his unconventional journey to starting a business in Costa Rica. It began with a passion for languages, a spark that no traditional education system could extinguish. He went above and beyond, spending his weekends and evenings pouring over books, watching movies, and engaging with people to grow this passion. His grades might not have been Ivy league standard, but his determination caught the attention of a dedicated Spanish teacher who, along with the late principal Norman Schmidt, believed in him and got him into Arizona for their language program. But how did he convince his parents to let him pursue this path instead of the traditionally coveted fields like Ivy League education or medicine? He invoked his great grandparents. Sounds intriguing, right? Richard's story is a testament to the fact that the road less traveled can sometimes lead to the most exciting destinations. His dedication and commitment to his passion is truly inspiring, and a reminder to us all that success is not always linear. Tune into this episode of Inappropriate Growth to hear Richard Blank's fascinating journey. Who knows, it might just spark your own path less traveled. https://youtu.be/dGgbmWYXEDk https://youtube.com/shorts/BXniUNkkN-I https://youtube.com/shorts/K1E8QnY-zR8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Paul Angelle, Inappropriate Growth Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending, Sunset, Louisiana, United States Hosted on Acast. See acast.com/privacy for more information.…
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1 InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank 1:38:29
1:38:29
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Welcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO and founder of InTHEknow360, our podcast transcends traditional interviews—it's a journey into the secrets of success through the lens of community. InTHEknow360 is also a leading publicity firm dedicated to amplifying the voices and stories of our clients across various industries. We help individuals and brands shine in the spotlight. Join us for candid conversations with trailblazers who share their journeys, challenges, and triumphs. Each episode blends inspiration with practical advice, empowering listeners to unlock their potential and make a meaningful impact. Whether you’re an aspiring entrepreneur or a seasoned professional, InTHEknow360 offers something for everyone. Tune in and explore the transformative power of connection and community on the path to success. In this episode, Richard Blank CEO of Costa Rica’s premier call center, takes us on a journey from his humble beginnings to becoming a leading figure in the global telemarketing landscape. With over two decades of experience, Richard has built a reputation as a top-tier trainer, consultant, and visionary in bilingual customer service solutions. From his early days training over 500 employees to collaborating with international organizations like the Pacific Rim Chamber of Commerce and Solo Telecommunications, Richard dives deep into the world of offshoring, bilingual communication, and strategies behind running a successful call center. Whether you’re a startup, scaling business, or large enterprise, Richard provides invaluable advice on how to enhance your customer service operations, optimize your telemarketing strategy, and tap into Costa Rica’s growing role in global telecom. Tune in for expert insights, behind-the-scenes stories, and fresh perspectives that will inspire you to innovate and grow in today’s fast-paced business world. Stay InTHEknow and get empowered with knowledge you can use today. https://youtu.be/WJaZQeHtsIU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ InTHEknow360, Annette Atoigue, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Woodbridge, Virginia, United States Hosted on Acast. See acast.com/privacy for more information.…
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1 Andrew Chesnutt presents The Hustle and Grind Podcast.Call Centers and Pinball with Richard Blank 32:08
We all have a story to share that can inspire others. My mission in life is to help as many people get onto stages as I can. I do this through my keynote architect framework and through The Green Room, a platform designed to match speakers and event coordinators. Nickel City Learning Solutions Our goal is to create exceptional learner experience by creating engaging e-learning experiences. We specialize in exceptional customer service training designed to give your customer service representatives the tools they need to leave your customers with the feeling that your company truly appreciates their business. We also specialize in e-learning simulations where learners will be able to try the skills they've learned in a controlled environment designed to allow them to experiment. https://youtu.be/P2VO8lyeQmM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Communication Techniques: Balancing Conversations in Call Centers These are things you need to do every 30 seconds for checkpoints. I believe in preventative measures instead of cures. So instead of a 10 minute conversation, Andrew, it's 20, 30 second conversations that you need to land. You need to get the checkpoint, the underwater thumbs up scuba diving because people rush their calls. You do agree with positive or negative reactions, reinforcements, Gotta take a breath, see what's going on in this boxing round. What are they doing? How are they reacting to you? Are you lowering temperatures and getting closer? And so these things are very important in these soft skills. So you're asking me to tie this thing in a bow and make it cookie cutter for everybody. You gotta be kidding me. These calls zig and zag. And so if you try to read your script, if you try to interject at the wrong time, cross-talking, interruptions, nice, and a bad call and you wonder why. And so there's certain timing, it's a two for a one, you take back and go in, you repeat and chisel, and you tell Billy with the coffee bread yelling at you to keep making phone calls your supervisor to calm down. because I'm looking to be engaged right now. I'm looking to be in the moment so I can capture that one or two things on that call that will completely diffuse the situation. The Power of Personal Connection in Communication They didn't have matters. They didn't do their due diligence. They didn't look at your LinkedIn profile or website. They were not prepared to talk with you. And so, as I say, make these calls and emails and voicemails custom made. And if you do, at least you're gonna capture their attention so they'll listen to it. How about this? Richard, why are we leaving voicemails? That's a good point, Andrew. Tell you what, how many texts do you get a day? A thousand? How many emails do you get a day? 500? How many voicemails you get a day? five yeah so i'm gonna leave you a great voicemail tell you how great judy is so maybe you'll call me back and um all i know is this when i do call your company back and judy does pick up the phone she'll say richard i've been here for 10 years the only person who's ever complimenting you on the phone to andrew i'm gonna put you right through oh thank you It works, it won't compromise your ethics and it's gonna make somebody's day. So separate yourself from other people, pay that compliment, pay it forward. Hosted on Acast. See acast.com/privacy for more information.…
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1 Host Shawn Day presents The Hire Lead Chill Podcast. EP#27 Richard Blank is our telesales trainer guest. 1:23:47
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Hire - Lead & Chill is a group that provides free content on the 3 Pillars of ALL successful businesses. The 3 Pillars of success are Recruiting, Leadership, and Culture. Master these 3 Pillars and you'll grow beyond your wildest dreams. Hire Lead & Chill is all about Hiring Leadership & Culture! Welcome to Hire Lead & Chill - Where Hiring becomes a Breeze! Looking to level up your small business and create a dream team of top-notch employees? Look no further than our awesome channel, hosted by the one and only Shawn Day! With over 35 years of experience as a savvy small business owner and entrepreneur, Shawn is here to share his wisdom and bring you the ultimate hiring and retention tips! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/Jo_QcNreecM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Shawn Day,Hire Lead chill Pocast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Overcoming Guilt and Naysayers to Forge a Unique Path That's beautiful. And there we go, my friend. I was willing to take, and also you have to get past certain guilt, either as parents, friends, and you have to avoid the naysayers and great believers, take them into consideration, but you can't have them stop you. And so sometimes you need to be selfish if you want to go on these adventures. And so my intentions were honorable, but I really had to hold course because I literally had nobody to compare notes to. Nobody was doing this. So I was off on my own and I said, you know what? Be bold and brave and see where life will take you. Excellent. So there's a story that aligns a little bit with that, with hire, lead and chill the company. That is, we were much less intentional, but there was still this path that we followed and we didn't have a roadmap either. So we super unintentionally started Hire Lead Chill in that nobody else was doing this recruiting for the home service space back at seven or eight years ago. It was not a consideration to outsource recruiting really in the home service space for 98% of the businesses out there. The Art of Handling Gatekeepers and Creating Positive Momentum It's really an adjustment of mass. Yeah. And in the beginning, people have these ego defense, especially with their mechanisms. And they're black and blue and we're good, thanks. And you sound like a salesman and just send me information. Fine, I'll take that romantic death. But you're at least going to say that to me seven minutes in because I'm going to ask you a bunch of questions in charge of your secretary. You have to understand there are things like positive escalations where if I get a gatekeeper on the phone and I get the pass to pitch and I get transferred to you, I will definitely let them know verbally and in writing how amazing that individual is. So when I call your company back, they remember me. And they add to my momentum. Hosted on Acast. See acast.com/privacy for more information.…
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1 Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank 1:00:39
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Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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1 GrowthReady Podcast with Coach Steve Mellor Overcoming Fear and Embracing Growth with Richard Blank 56:45
Welcome to GrowthReady! Unlock Optimal Performance by Developing your Mindset. At GrowthReady ,we partner with executives and organizations committed to achieving transformative growth. About the Episode 237: In this episode of the Growth Ready podcast, Richard Blank shares his inspiring journey from a Spanish major to the CEO of Costa Rica's Call Center. He emphasizes the importance of being prepared for growth, overcoming fear, and the value of self-respect. Richard discusses his experiences in building a business, navigating challenges, and the significance of mentorship. He also highlights the joy of pursuing personal passions, such as his love for pinball machines, and how they contribute to a fulfilling life. The conversation concludes with insights on maintaining composure in chaos and the journey of growth and fulfillment. Takeaways: -Being growth ready means being fully prepared. -Fear can be a motivator if managed correctly. -Self-respect is crucial for personal growth. -Opportunities often come disguised as challenges. -Building a business requires patience and perseverance. -Passion fuels success in business endeavors. -Mentorship plays a vital role in personal development. -Maintaining composure during chaos is essential. -Self-awareness helps in making informed decisions. -Fulfillment comes from pursuing what you love. Financial Prudence: Act Your Wage Richard, if you can't do it in cash, you just do not do it. Don't overextend yourself. Act your wage. And so that allowed me to have a governor. you know, really to pace myself accordingly. So I wouldn't burn out too fast or hurt myself. And, um, we had multiple setbacks. Sure. I lost my largest client in 2010, but we bought that back and COVID definitely didn't assist. The Art of Diplomacy: Conflict Resolution and Relationships You're refreshed. You calm down. You will not send that text. You will realize you overextended yourself. You'll cut an enormous amount of fat. I'm probably going to call the person and go, hey, coach, I'm sorry. I know yesterday I raised my voice. Or I did not take Thursday into consideration. I know that things come up. And it's beautiful how that happens. If you are given a time out, you can gauge how important that relationship is with you. What are you willing to sacrifice for it? Are you willing to give something? Are you willing to have a second round of talking? You know, just to see what happens. So you can save a marriage, a Thanksgiving dinner, or a business relationship. And so if I'm not given the luxury of time, my suggestion is to speak second. And also, if you're having a really tough time face to face with somebody, even if it's someone you love, look here because eyes are like Medusa https://youtu.be/hlHDq2IASMY GrowthReady , Steve Mellor, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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1 Growing Up with Dr. Sarah Ep. 144 - Ambition to Success: Richard Blank and impactful communication 35:31
Welcome to Growing Up with Dr. Sarah - a Podcast for Parents. It takes a village and Dr. Sarah, Board Certified Pediatrician, is here to help! With Growing Up with Dr. Sarah you will feel confident and ready to navigate all of the sticky situations, conversations, and big feelings that come with family life and raising little humans. In this week’s episode, my guest Richard Blank shares his inspiring personal story and his passion for excellence.He credits much of his success to his mastery of interpersonal communication, rhetorical skills, and a deep commitment to employee motivation. Listen to his story and the wisdom he has to share on Episode 144 of the growing up with Dr Sarah podcast. About Growing Up with Dr. Sarah Looking for a place to educate you and your family to live your best lives? Welcome to Growing Up with Dr. Sarah, where we take on - and tackle - general health and wellness, parental issues, family matters, and real-life challenges that affect every single one of us. Being a pediatrician, while having a mother's perspective, has given me unique insight and experience on what we all need to do better to live healthier, happier, and stronger as individuals...and as families. The success of the family starts from the top, and by helping parents by addressing tough questions and everyday concerns we can all benefit - parents, grandparents, kids, or anyone who cares for another. So join me and some of my special guests - physicians, nutritionists, fitness experts, community members, coaches, teachers, even kids, and parents; and let’s all make a commitment to Growing Up...together https://youtu.be/dy90V6UhwTE Beyond Wealth: The Power of Connection But if you're also looking to get the best tables and people hooking you up with free dessert or something, yeah, compliment Billy to Joey. You want to get a free cappuccino. But that's not the point. The point is to hang for that electromagnetic energy that you have through a smile, through a hug. Because at the end of it all, cash is not going to make you happy. And fortunately for me, doctor, I chose a lucrative industry and got very lucky, and the stars were aligned. And there's only so many dinners you can eat. And so there are certain stages of individuals where they want to pay it forward in one way. And thankfully, I have a linguistic environment where people do want to learn advanced soft skills so they can manage conversations and retain relationships. And I have them study even You know, Helen Keller, for an example, the master communicator that I try to explain, and this is with all due respect. There is a Helen Keller Institute in Desemperados. It's for blind and deaf children. But when you remove one or more senses, others get expanded. She was such a genius where her taste, touch, and spell, she connected to our world, created a language with Ann Sullivan, and the rest is history. We're removing our taste, touch, and smell. And so I know our hearing gets expanded. Growing Up with Dr. Sarah, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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1 Growing Revenue and Profit Podcast by Damian Andrews. Telesales secrets with expert Richard Blank. 1:10:02
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Damian Andrews Growing Revenue and Profit deals with all things that put more money in your business pocket. Damian interviews business experts from CEOs, business leaders, experts, managers and turn around specialists. Each episode you learn knowledge and actions used by the best and most successful businesses and leaders to ensure ongoing profit security. There are simple and easy steps to business success. Damian Andrews shares the key principles that long term successful business use to achieve ongoing profit security. Location: Melbourne, Australia Wednesday May 31, 2023 Richard Blank - CEO Costa Rica’s Call Centre Following a Different Path It's impossible for me to share notes with my parents that went to Columbia Business School and did all this finance when I was a Spanish major at Arizona. Yeah. My great grandparents came from Europe. Okay, great. So I can compare myself to a couple generations back that were nomads. That was my argument to my parents at 18 years old and why I wanted to study languages compared to going to Ivy League. Because look what our great grandparents did. They were entrepreneurs. They left Eastern Europe, came to New York, were in the fashion industry, made their money Persistence and Perception But from that component, you mentioned before about walking across the dance floor. Right. Getting up there and you've listened to a number of my podcasts. So apologies if you're getting the same story that you've heard before. But for the audience, the new audiences that haven't heard it, others have. But I had a friend in the army. I wasn't really a friend, but it was someone I was in the army with. He was a good looking guy, but he was a bit dumb. um in my opinion and but he was always dating these amazing women they were beautiful they were doctors and lawyers and and just really genuinely good people that would help out and we're looking myself and my friends are going how you know you're not that bright and you know yeah you're good looking but we were always thinking you know he must be well hung or something like that was you know i was 19 years you know those are the thoughts that go in your head And one day I asked him, and I said, Shane, and I did say this. I said, Shane, you're not that bright. How is it that you're dating all these amazing women? And he turned into this wise old soul, put his arm around my shoulder, and he said, Damien, what you don't see is I ask a lot. Most of them say no. You just see the ones that say yes The Vintage Limo Experience you were mentioning the limo not the kind of limo that your audience is thinking it's a restored 1984 300d lang that's why i want to be in it it's like awesome yeah put in a put in a bar I painted it black. I got the white walls and I found old school, like, hubcaps on it. It's cool. It's real cool. My influence from that was Remington Steel. https://youtu.be/nYS1nbv7aFM https://youtu.be/gshrP2PyzB0 Growing Revenue and Profit, Damian Andrews, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet. The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives. We will share big ideas about business and life in general.What big thoughts are you thinking today? https://youtu.be/MSdL9gCx7Qk https://youtu.be/kEb34JeS1Co https://youtu.be/j3TyG7q0DgU The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending The Human Touch vs. AI in Customer Service How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies The Power of Delegation and Growth Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show. Hosted on Acast. See acast.com/privacy for more information.…
Every decision is made by a human brain! Learn the Science of Ethical Persuasion and discover how other people, entrepreneurs, business owners, CEOs experience life and their decision skills. My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal. Released Wednesday, 11th September 2024 Dr. Thomas Trautmann : As an entrepreneur for years, I had many ups and downs, successes and failures, just like you, but I have a secret tool you don't have ... yet! Following scientific studies in the fields of artificial intelligence, and an engineering degree, my career was oriented towards marketing and sales. After a few years, I became a Certified Neuromarketing Instructor, using the latest brain and decision-making science, improving my clients’ businesses’ marketing, sales and strategies. During these few years teaching and conducting NeuroMarketing projects, I studied the differences between male and female brains to help me improve my relationship and my teachings. Thus was born the NeuroCouple concept, accompanied by my first book on the subject, helping women and men enjoy better relationships thanks to brain science. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ https://youtu.be/vZGKNTVkroE Dr. Thomas Trautmann, Get more, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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1 The Get Authentic With Marques Ogden Show. Episode 365: Live Life Authentically with Richard Blank. 33:05
In partnership with the Alumni Media, this podcast delivers honest, unfiltered and real-time stories & knowledge with authenticity.Learn from Marques Ogden, a former NFL player who went from eight figures to $8.25/hour by not accepting responsibility for his role in failing his first entrepreneurial venture. Now, he's risen from the ashes to share his experiences and powerful story so others don't make the same mistake.Twice a week, he'll interview people ranging from celebrities, entrepreneurs, business professionals and athletes who've achieved the success they've always aspired to by living their lives with authenticity and vulnerability. How To Live Your Life Authentically, with Richard Blank Join us as Richard Blank shares his insights on the essence of living an authentic life. Discover the strategies and mindsets that empower individuals to embrace their true selves, pursue their passions, and lead a life aligned with their deepest values. Richard’s story and experiences offer valuable lessons on authenticity, resilience, and the joy of living a life true to oneself. This episode is a must-listen for anyone seeking to cultivate a more genuine, fulfilling life. Ready to elevate your mindset with a touch of innovation? The Get Authentic With Marques Show proudly aligns with this exceptional individual, bringing you a unique blend of wisdom and authenticity. Take the next step toward a refreshed perspective! Get Authentic With Marques Ogden Show, Marques Ogden, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending https://youtu.be/2j3Bq9LcgQ4 https://youtube.com/shorts/fyleIXD0O_Y?feature=share https://youtube.com/shorts/Fr_98aeDkJM?feature=share https://youtube.com/shorts/3Vnifqy9V4o?feature=share Hosted on Acast. See acast.com/privacy for more information.…
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1 FUNeMINDS Podcast. The Story of a Costa Rican Adventure. Episode 68 with guest Richard Blank. 56:38
FUNeMINDS Podcast will be featuring comedians, present and past athletes, musicians and anyone we feel has a positive uplifting attitude and is a positive example. Hosted by Lynn Biss and co-host Edward Biss. Join our adventure each week as funeminds brings you guests from all walks of life. We are an eclectic podcast with so much to say in a fun filled way and we always get the point out there. Our audience is anyone who wants to see and or listen to an interesting, uplifting, funny, crazy sometimes dramatic take on people, places, and things or the life and times we live in. Our audience is anyone who wants to listen to a humorous, interesting set of people from all walks of life. Richard relocated to Costa Rica when he was 27 to help with a call center that he now owns. He restores American pinball machines and vintage rockola jukeboxes. Lynn Biss As the host of FuneMinds, I'm dedicated to creating engaging content that sparks curiosity and fuels conversations. My mission? Elevating the listener experience and hitting that 100,000 mark on Spotify! With a passion for storytelling and a keen ear for quality, I'm excited to build a thriving community of engaged listeners. Join me on this journey of growth and discovery as we connect with listeners and foster meaningful dialogues. Open to collaboration opportunities! If you share the excitement for podcasting or would like to be a guest on our show, let's connect. Together, we can drive engagement, hit our milestones, and unlock exciting sponsorship ventures. Connect with me today to be part of this exhilarating journey! A Passionate Love for Pinball Machines and Animals Do you play them? I play them. I caress them and I speak to them. you call them ladies how are you this morning lady remember steven king christine i'd marry him if i could but i'm already married but um well look at it this way he's the same way with his pinball machines as i am with my animals So it's the same love I talk to birds and mice and everything else. It's a serious passion. https://youtu.be/nmEU5YOiaFo https://youtu.be/KktzDdvMfv0 FUNeMINDS Podcast, Lynn Biss,Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hosted on Acast. See acast.com/privacy for more information.…
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1 Frugelpreneur Podcast with Sarah St John. Keys to Creating an ESL Call Center with Richard Blank. 10:19
Welcome to the ultimate podcast for exploring how to make money online, build a business on a budget, and leverage the best tools and resources available in the digital marketplace! This show is your guide to understanding a variety of online income streams, including affiliate marketing, eCommerce, freelancing, digital products, and passive income generation. If you’re looking to start a side hustle, grow an entrepreneurial idea, or learn proven strategies to boost your revenue, you’re in the right place. Each episode, Sarah St John will dive into powerful money-making techniques that can help you build an online business from scratch or enhance an existing one. Sarah St John shares the top digital tools and software she uses and recommends to help you save time, boost productivity, and achieve your business goals on a budget. We’ll cover everything from email marketing platforms and content creation software to SEO tools, website builders, and social media management apps. Whether you’re focused on growing your audience, increasing conversions, or creating engaging content, these recommendations are selected to support you at every stage of your business journey. Episode 211. 25th December 2023. In this episode of Frugelpreneur, we feature Richard Blank, the CEO of Costa Rica's call center, who shares his remarkable journey from graduating high school in Northeast Philadelphia to building a successful business in a foreign country. We'll delve into his frugal approach to entrepreneurship, including the importance of empathy, maintaining financial conservatism, and cultivating a supportive work culture. Tune in to learn valuable insights on starting a business from the ground up and the power of steady, humble growth. Key topics and bullets Primary Topic: Entrepreneurial Journey Richard's upbringing in Northeast Philadelphia Pursuing a major in Spanish communication at the University of Arizona Opportunity to move to Costa Rica and work at a call center Starting Costa Rica's call center in 2008 Growth and expansion of the call center over the years Primary Topic: Business Frugality and Growth Starting the business conservatively and being financially responsible Renting a turnkey station at a mixed call center before purchasing equipment for expansion Ramping up the company with secondhand furniture and computers for cost efficiency Using profits for bonuses, promotions, and maintaining a cash stockpile for stability Slow and steady growth approach for long-term success Primary Topic: Human Resource Investment and Management Focus on humility and building momentum in the early stages of the business Challenges with delegating too quickly and investing in individuals who may not be ready for promotion Preference for building talent from within rather than hiring hotshots Emphasizing the importance of empathy, mentorship, and coaching for agents Creating a supportive and comfortable work environment for employees https://youtu.be/3Kl4Ssdw3Ac https://youtube.com/shorts/8VXzr1KNcOs?feature=share https://youtube.com/shorts/PRUjLS0nV7E?feature=share Frugelpreneur Podcast, Sarah St John, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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1 The Free To Lead Podcast by Will Steel. A career decision to major in Spanish with Richard Blank. 26:30
In this episode of Free To Lead: Journeys of Leaders Driven by Passion, Inspired by Purpose, Will Steel interviews the CEO, President, and Bilingual Telemarketer Trainer of Costa Rica's Call Center, Richard Blank. Richard recounts his unconventional decision to major in Spanish, his transformative experience teaching English in Costa Rica, and his eventual success in the call center industry. Embracing Failure: Turning Setbacks into Success. He emphasizes perseverance, learning from setbacks, and the importance of building relationships. Richard also offers practical advice for aspiring entrepreneurs and discusses his future aspirations of writing children's books. Richard concludes with reflections on the joy and fulfillment found in both personal and professional life. https://youtu.be/AbjVlr7xiok https://youtu.be/JVz9J4MbV6g Finding Satisfaction Beyond Wealth Golden jewels lose its luster. I've made enough money where I'm comfortable and how many dinners can I eat? And I'm not really into the sort of things to compare myself to others like Rolexes and Lamborghinis. That's not my style. I collect pinball machines. My main thing is self-improvement. If I can get up every day and make my bed, be happily married for 24 years still, hit the gym, which I love, walk the rows and try to pay it forward to the freshmen as I, a senior, it's a great life. It's a fun life. And then I have a luxury trade. I get to write. I get to listen to phone calls. I'm not bored. I still have fidelity. I still feel young. And so you can't crack that glass. You have to be very delicate with your life and your time. And so fortunately for me, my really good friend, I chose something that gives me severe satisfaction. And the market speaks. If people have been with me for 15 years, if people come back to work, especially in the call center, And they say, good morning, jefe. Man, I've done something right. Anyone can have a dollar, any loser and any player. It doesn't mean anything. Breaking the Mold: Following Your Passion I think we've all grown up in families where there's some serious expectations, scholastic, cultural tradition. I wanted to break that mold. Don't call me a black sheep. I'm the one that shines. I didn't want to study finance or law or go into medicine, like what my friends and family did. I gravitated towards languages, especially when you guys speak Queens English. Oh, NVSMI. but it was the easier class. I tell you what, Will, whenever you do something above and beyond dedicated practice, like the gym or arts and languages, I knew that I had something. So when it came to that really responsible decision, where you go to school and what you study, I didn't want to feel like a rainy Sunday night cramming session. That would have broken me. I didn't want that sort of pressure. I didn't want to live in that box. So I said, listen, let me be a Spanish major. It might make me marketable. I could get a job. Put seabla espanol on a business card. My parents thought I was crazy. I said, hold on. My great grandparents came to the United States at the turn of the 20th century. Great grandpa Louie couldn't speak English, moved to New York. Look what he did during the depression. Will Steel, The Free To Lead Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
We are a Society & Culture Podcast with a open platform, we interview people from all walks of life & I do solo pods on subjects I am passionate about. “I can hold a conversation with anyone and use logic over emotion on many subjects whether we agree or not it will be a fun listen” I am in the financial world by trade but everyone has a purpose mine is to speak and inspire others. I give a platform to those who want to be heard thru my podcast show. I also have a production company I am trying to build and my podcast is part of the media side. I am working on a Novel and trying to expand my network I want to create something people all backgrounds want to be a part of. I found my motivation what is yours be great at what makes you happy. In this captivating episode, we explore the dynamic journey of Richard Blank, CEO of Costa Rica’s Call Center (CCC), renowned for his transformative leadership in the BPO industry. From his pioneering move to Costa Rica at 27, where he trained over 10,000 bilingual telemarketers with his motivational speaking style, to his innovative integration of gamification into CCC’s culture, Richard’s vision and dedication shine through. With a solid educational background in Communication and Spanish, coupled with his commitment to giving back, exemplified by his scholarship endowment for language students, Richard emerges not just as a business leader but as a beacon of inspiration, embodying the power of visionary leadership and community engagement. This episode encapsulates Richard Blank’s remarkable career trajectory, from his impactful training initiatives in Costa Rica to his philanthropic endeavors, underscoring his profound influence in both business and education. Through his expertise in gamification and his commitment to nurturing future talent through scholarships, Richard’s journey epitomizes the transformative potential of visionary leadership, leaving a lasting legacy of empowerment and innovation in the BPO landscape and beyond. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #FranklyFranciscoPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending Frankly Francisco Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending https://youtu.be/nV7SHzqc_3g https://youtu.be/Mn50Zo_HGwg https://youtube.com/shorts/vhPDPtT455Y Hosted on Acast. See acast.com/privacy for more information.…
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