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Frugelpreneur Podcast with Sarah St John. Keys to Creating an ESL Call Center with Richard Blank.
Manage episode 463822675 series 3484875
Welcome to the ultimate podcast for exploring how to make money online, build a business on a budget, and leverage the best tools and resources available in the digital marketplace! This show is your guide to understanding a variety of online income streams, including affiliate marketing, eCommerce, freelancing, digital products, and passive income generation. If you’re looking to start a side hustle, grow an entrepreneurial idea, or learn proven strategies to boost your revenue, you’re in the right place.
Each episode, Sarah St John will dive into powerful money-making techniques that can help you build an online business from scratch or enhance an existing one. Sarah St John shares the top digital tools and software she uses and recommends to help you save time, boost productivity, and achieve your business goals on a budget. We’ll cover everything from email marketing platforms and content creation software to SEO tools, website builders, and social media management apps. Whether you’re focused on growing your audience, increasing conversions, or creating engaging content, these recommendations are selected to support you at every stage of your business journey.
Episode 211. 25th December 2023. In this episode of Frugelpreneur, we feature Richard Blank, the CEO of Costa Rica's call center, who shares his remarkable journey from graduating high school in Northeast Philadelphia to building a successful business in a foreign country. We'll delve into his frugal approach to entrepreneurship, including the importance of empathy, maintaining financial conservatism, and cultivating a supportive work culture. Tune in to learn valuable insights on starting a business from the ground up and the power of steady, humble growth.
Key topics and bullets
Primary Topic: Entrepreneurial Journey
Richard's upbringing in Northeast Philadelphia
Pursuing a major in Spanish communication at the University of Arizona
Opportunity to move to Costa Rica and work at a call center
Starting Costa Rica's call center in 2008
Growth and expansion of the call center over the years
Primary Topic: Business Frugality and Growth
Starting the business conservatively and being financially responsible
Renting a turnkey station at a mixed call center before purchasing equipment for expansion
Ramping up the company with secondhand furniture and computers for cost efficiency
Using profits for bonuses, promotions, and maintaining a cash stockpile for stability
Slow and steady growth approach for long-term success
Primary Topic: Human Resource Investment and Management
Focus on humility and building momentum in the early stages of the business
Challenges with delegating too quickly and investing in individuals who may not be ready for promotion
Preference for building talent from within rather than hiring hotshots
Emphasizing the importance of empathy, mentorship, and coaching for agents
Creating a supportive and comfortable work environment for employees
https://youtu.be/3Kl4Ssdw3Ac
https://youtube.com/shorts/8VXzr1KNcOs?feature=share
https://youtube.com/shorts/PRUjLS0nV7E?feature=share
Frugelpreneur Podcast, Sarah St John, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Hosted on Acast. See acast.com/privacy for more information.
189 afleveringen
Frugelpreneur Podcast with Sarah St John. Keys to Creating an ESL Call Center with Richard Blank.
Podcast guest appearances. Richard Blank Costa Rica's Call Center
Manage episode 463822675 series 3484875
Welcome to the ultimate podcast for exploring how to make money online, build a business on a budget, and leverage the best tools and resources available in the digital marketplace! This show is your guide to understanding a variety of online income streams, including affiliate marketing, eCommerce, freelancing, digital products, and passive income generation. If you’re looking to start a side hustle, grow an entrepreneurial idea, or learn proven strategies to boost your revenue, you’re in the right place.
Each episode, Sarah St John will dive into powerful money-making techniques that can help you build an online business from scratch or enhance an existing one. Sarah St John shares the top digital tools and software she uses and recommends to help you save time, boost productivity, and achieve your business goals on a budget. We’ll cover everything from email marketing platforms and content creation software to SEO tools, website builders, and social media management apps. Whether you’re focused on growing your audience, increasing conversions, or creating engaging content, these recommendations are selected to support you at every stage of your business journey.
Episode 211. 25th December 2023. In this episode of Frugelpreneur, we feature Richard Blank, the CEO of Costa Rica's call center, who shares his remarkable journey from graduating high school in Northeast Philadelphia to building a successful business in a foreign country. We'll delve into his frugal approach to entrepreneurship, including the importance of empathy, maintaining financial conservatism, and cultivating a supportive work culture. Tune in to learn valuable insights on starting a business from the ground up and the power of steady, humble growth.
Key topics and bullets
Primary Topic: Entrepreneurial Journey
Richard's upbringing in Northeast Philadelphia
Pursuing a major in Spanish communication at the University of Arizona
Opportunity to move to Costa Rica and work at a call center
Starting Costa Rica's call center in 2008
Growth and expansion of the call center over the years
Primary Topic: Business Frugality and Growth
Starting the business conservatively and being financially responsible
Renting a turnkey station at a mixed call center before purchasing equipment for expansion
Ramping up the company with secondhand furniture and computers for cost efficiency
Using profits for bonuses, promotions, and maintaining a cash stockpile for stability
Slow and steady growth approach for long-term success
Primary Topic: Human Resource Investment and Management
Focus on humility and building momentum in the early stages of the business
Challenges with delegating too quickly and investing in individuals who may not be ready for promotion
Preference for building talent from within rather than hiring hotshots
Emphasizing the importance of empathy, mentorship, and coaching for agents
Creating a supportive and comfortable work environment for employees
https://youtu.be/3Kl4Ssdw3Ac
https://youtube.com/shorts/8VXzr1KNcOs?feature=share
https://youtube.com/shorts/PRUjLS0nV7E?feature=share
Frugelpreneur Podcast, Sarah St John, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Hosted on Acast. See acast.com/privacy for more information.
189 afleveringen
Alle afleveringen
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1 Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a Business with Richard Blank. 44:36
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1 InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank 1:38:29
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1 Andrew Chesnutt presents The Hustle and Grind Podcast.Call Centers and Pinball with Richard Blank 32:08
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1 Host Shawn Day presents The Hire Lead Chill Podcast. EP#27 Richard Blank is our telesales trainer guest. 1:23:47
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1 Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank 1:00:39
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1 GrowthReady Podcast with Coach Steve Mellor Overcoming Fear and Embracing Growth with Richard Blank 56:45
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1 Growing Up with Dr. Sarah Ep. 144 - Ambition to Success: Richard Blank and impactful communication 35:31
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1 Growing Revenue and Profit Podcast by Damian Andrews. Telesales secrets with expert Richard Blank. 1:10:02
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1 The Get Authentic With Marques Ogden Show. Episode 365: Live Life Authentically with Richard Blank. 33:05
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1 FUNeMINDS Podcast. The Story of a Costa Rican Adventure. Episode 68 with guest Richard Blank. 56:38
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1 Frugelpreneur Podcast with Sarah St John. Keys to Creating an ESL Call Center with Richard Blank. 10:19
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1 The Free To Lead Podcast by Will Steel. A career decision to major in Spanish with Richard Blank. 26:30
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