Ep 3 NAEMT Radio - The 2022 National Report on Engagement and Satisfaction in EMS Worker Engagement Survey

NAEMT Radio

In this edition of NAEMT Radio we discuss the 2022 National Report on Engagement and Satisfaction in EMS Worker Engagement Survey with Rob Luckritz, EMS Chief of the Austin-Travis County EMS System and Matt Zavadsky, Chief Transformation Officer for MedStar Mobile Healthcare in Fort Worth, TX.

The Discussion covers the survey findings including - The Impact of Employee Satisfaction and Engagement, Pay in EMS, Job Satisfaction in EMS, How Well Do Employers Support and Engage EMS Practitioners? Reasons for Leaving EMS, Solutions: What EMS Practitioners Want from Their Employers.

Before we close, Matt discusses the recent extreme weather event in Fort Worth and the decision to switch off Red Lights and Sirens in the service area. This will be a subject of a future podcast featuring Dr Doug Kupas. NAEMT Radio is hosted by NAEMT Member and Lighthouse Leadership Mentor - Rob Lawrence.

Resources:

NAEMT 2022 National Report on Engagement and Satisfaction in EMS: https://www.naemt.org/naemt-2022-national-report-ems-engagement

EMS1 Article - The EMS workforce: Critical condition! https://www.ems1.com/ems-advocacy/articles/the-ems-workforce-critical-condition-uQLsAE6niAsqzjvA/

AAA/ Newton 360 2021 Ambulance Industry Employee Turnover Study: https://ambulance.org/wp-content/uploads/2021/07/2021-AAA-EMS-Turnover-Study.pdf

About Rob Luckritz

Robert Luckritz, JD, NRP, is EMS Chief of the Austin-Travis County EMS System, serving Austin, TX and Travis County, TX, where he leads the largest municipal third-service EMS agency in the nation with an authorized staff of 665 sworn personnel and nearly 100 civilians across 46 stations and 1,100 square miles, responding to approximately 150,000 requests for service annually and a budget exceeding $100M.

Robert received his bachelor's degree in EMS Management from Springfield College, a Juris Doctor degree from Western New England University, and is currently working towards a master's degree in public administration at Northeastern University. In 2015, he received the JEMS Magazine EMS10 Innovators in EMS Award, and was the recipient of a 2016 NAEMT Presidential Leadership Award. He previously served on the Board of Directors of the National Association of Urban Hospitals and the New Jersey Association of Paramedics.

About Matt Zavadsky

Matt is the Chief Transformation Officer for MedStar Mobile Healthcare in Fort Worth, TX. He has helped guide the implementation and financial sustainability of numerous innovative programs with healthcare partners that have transformed MedStar fully as a Mobile Integrated Healthcare provider. Most recently, he has led the negotiations with multiple third-party payers to change the basic economic model for EMS to better align patient, provider and payer focus on patient centered care as opposed to simply payment for ambulance transport.

Matt serves as an EMS SME for multiple consulting firms working with city and county leaders to evaluate and redesign EMS systems with a focus on high performance and high value for the community.

Matt also chairs NAEMT's EMS Economics Committee. He has recently worked with CMS/CMMI to help facilitate recent new payment models such as Emergency Triage, Treat and Transport (ET3) model and Medicare waivers for Treatment in Place during the pandemic. He has a master’s degree in healthcare administration, with a Graduate Certificate in Healthcare Data Management.