It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Inhoud geleverd door InspireCast Customer Experience Podcast and Quadient - Mirza Baig. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door InspireCast Customer Experience Podcast and Quadient - Mirza Baig of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
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Mostafa El-Bermawy on the concept of #CX Filter Bubbles + the linkage between politics & #CX
MP3•Thuis aflevering
Manage episode 190421065 series 1078581
Inhoud geleverd door InspireCast Customer Experience Podcast and Quadient - Mirza Baig. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door InspireCast Customer Experience Podcast and Quadient - Mirza Baig of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
There are two topics you never discuss, we'll we're going to discuss one of them anyways: Politics.... But, what is the connection between politics and Customer Experience you may ask? This time round, the InspireCast features special guest Mostafa El-Bermawy, a startup growth and marketing strategist, who has worked with some of the biggest brands around: American Express, P&G and Ford Motors plus is a regular tech contributor for Wired magazine and BBC Arabia. Mostafa posits that our world view (as seen recently in campaign elections is being "filtered" by Facebook and Google.... The impact on Customer Experience is also undeniable - so tune-in and listen to the entire podcast to understand just how does a filter bubble tunnel-vision your brand's CX approach.
…
continue reading
6 afleveringen
MP3•Thuis aflevering
Manage episode 190421065 series 1078581
Inhoud geleverd door InspireCast Customer Experience Podcast and Quadient - Mirza Baig. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door InspireCast Customer Experience Podcast and Quadient - Mirza Baig of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
There are two topics you never discuss, we'll we're going to discuss one of them anyways: Politics.... But, what is the connection between politics and Customer Experience you may ask? This time round, the InspireCast features special guest Mostafa El-Bermawy, a startup growth and marketing strategist, who has worked with some of the biggest brands around: American Express, P&G and Ford Motors plus is a regular tech contributor for Wired magazine and BBC Arabia. Mostafa posits that our world view (as seen recently in campaign elections is being "filtered" by Facebook and Google.... The impact on Customer Experience is also undeniable - so tune-in and listen to the entire podcast to understand just how does a filter bubble tunnel-vision your brand's CX approach.
…
continue reading
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