Q&A - Stubborn Old Techs - Short #207

HVAC School - For Techs, By Techs

In this short podcast of the Q&A series, Bryan answers a question about "stubborn old techs" (submitted by Luke via Speakpipe).

In several cases, old-school techs are "being positional," which means they feel that they have a piece of turf to protect; they see challenges to the status quo as a threat. They may want to defend the way that they do and have always done things. Many of these people also have insecurities and have dealt with a lot of frustration and disrespect over the years, but they also have a lot to offer. Younger technicians can benefit from listening to these people and their experiences and showing empathy.

Change is difficult, and "unlearning" or "unteaching" is an art. We can approach it by being open-minded and finding the truth behind the original thought that needs to be unlearned, not by being argumentative. Bryan applies these methods all the time when discussing practices like flowing nitrogen while brazing, which was indeed unnecessary when we used mineral oil but is necessary now that we use POE oil.

Speaking with others respectfully is the key; don't speak condescendingly or try to prove them wrong. We all have insecurities and our walls up, and we won't win everyone over, but showing respect and empathy is the key. In the best cases, mutual respect will grow once you prove that you have another person's best interests at heart and that you're not out to get them.

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