Q&A Session - 7 March 2025

Handing the Shame Back

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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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First Q&A Session

Join us on this, our very first Q&A Session where Gloria answers questions posed by you, ‘yes you’, the Survivors. Ranging from what to look for in kids who are being trafficked to coping with seeing your child experience the worst trauma possible, Gloria provides calm and measured responses that help soothe and restore equilibrium to these difficult experiences.

For more information, resources, or coaching — whether you are a survivor or a supporter, visit: handingtheshameback.org

We are on all social media platforms:
Facebook: https://www.facebook.com/HandingtheShameBack
Instagram: https://www.instagram.com/handingtheshameback/
X: https://x.com/HandinShameBack
YouTube: https://www.youtube.com/@handingtheshameback
TikTok: https://www.tiktok.com/@handingshameback
LinkedIn: https://www.linkedin.com/company/handing-the-shame-back
#HandingTheShameBack #HandSign4Kids #LetsSaveSomeKids

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#Gloria Masters #Society #Shame Impact #Shame And Trauma #Recovered Memories #Surviving Child Sexual Abuse #Recovery From Shame #True Crime #Fitness #Mental Health #Survivors Of Child Sexual Abuse

Handing the Shame Back