033: Can Behavioral Science Change Outcomes?

Future Sight with Capgemini Invent

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The Agile Brand with Greg Kihlström®

1
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

2 dagen geleden22:42

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22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

3 jaar geleden 44:46

MP3•Thuis aflevering

A big thank you to today's guests Anthony Pannozzo, Chief Design Officer, North America & Asia at frog, part of Capgemini Invent, and Matt Wallaert Head of Behavioral Science at frog, part of Capgemini Invent.

This episode was hosted by Ollie Judge and produced by Theresa Ignatius.
This series was created for Capgemini Invent by Adrift Entertainment.
This podcast is brought to you by Capgemini Invent. You can find out more about them at https://www.capgemini.com/service/invent/ and follow them on Twitter https://twitter.com/CapgeminiInvent.

61 afleveringen

#Business News #Business #News #Capgemini #Future Sight #Capgemini Invent #Technology #Innovation #Netzero

033: Can Behavioral Science Change Outcomes?

Future Sight with Capgemini Invent

published 3 jaar geleden

MP3•Thuis aflevering

61 afleveringen

#Business News #Business #News #Capgemini #Future Sight #Capgemini Invent #Technology #Innovation #Netzero

Alle episoder

1
CLIMATE CHANGE – WE NEED TO TALK A cross-generational conversation on the climate crisis 40:51

2 years geleden40:51

40:51

In this episode of Future Sight, we dive deep into the urgent issue of climate change and its impact on different generations. Join our host, Liz, as she engages in a meaningful conversation with Arielle Kouyoumdjian and Tyler Williams, who share their unique perspectives and hopes for the future. Throughout the episode, the importance of bridging the gap between generations and fostering dialogue is emphasised. Liz, Arielle, and Tyler discuss the role technology can play in sustainable practices and the responsibility we all bear in making a difference, no matter how small or large our individual spheres of influence may be. This podcast is based on Capgemini Research Institute's latest quarterly review, Conversations for Tomorrow, Climate Tech for a Sustainable Planet . It is brought to you by Capgemini Invent. This episode is hosted by Liz Lugnier, lead by Afashan Sayyed and produced by Thomas O'Mahony. You can listen back to some of our previous Future Sight episodes: https://prod.ucwe.capgemini.com/insights/research-library/future-sight-sustainable-travel-is-beating-new-paths/ https://www.capgemini.com/insights/research-library/power-of-platforms/…

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A quantum leap for R&D | How quantum-centric R&D is reshaping research 56:18

2 years geleden56:18

56:18

Our latest episode truly probes the frontier of tech and innovation. We’ve spoken about quantum computing before on this show – now get ready for a much deeper dive. Our guests – Richard Padbury from IBM Quantum and Sam Genway from Capgemini Quantum Lab – explain the differences between quantum and traditional computing, and discuss the topic of quantum-centric supercomputing. Later, they explore topics including: Quantum-centric R&D (QDDRD) and how it fits into the larger field of chemistry and material science research How QDDRD accelerates that research, including examples of recent breakthroughs The potential applications of these technologies in various fields Challenges that researchers are facing This podcast is brought to you by Capgemini Invent. This episode is hosted by Kary Bheemaiah, lead by Afashan Sayyed and produced by Thomas O'Mahony. You can listen back to some of our previous Future Sight episodes: https://prod.ucwe.capgemini.com/insights/research-library/future-sight-sustainable-travel-is-beating-new-paths/ https://www.capgemini.com/insights/research-library/power-of-platforms/…

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Finally – a map for net zero | The industry net zero accelerator initiative 41:23

2 years geleden41:23

41:23

In this episode of Future Sight, our expert guests from Siemens and Capgemini come together to uncover the best way forward with Industry Net Zero Accelerator initiative – a joint effort between Siemens, Capgemini, Rockwell Automation, Cambridge University, and the World Economic Forum. This conversation covers: The four-step “No-Excuse” framework and its potential to change production practices worldwide Systemic collaboration and how it’s achieved Unexpected challenges and opportunities in our collective path toward net zero The changing role of digital and data The Estainium Association and their role in creating value chain transparency Tune in now to be a part of this insightful conversation on how we can work together toward a net zero future. Don’t miss out! This podcast is brought to you by Capgemini Invent. This episode is hosted by Liz Lugnier, lead by Afashan Sayyed and produced by Thomas O'Mahony. You can listen back to some of our previous Future Sight episodes: https://prod.ucwe.capgemini.com/insights/research-library/future-sight-sustainable-travel-is-beating-new-paths/ https://www.capgemini.com/insights/research-library/power-of-platforms/…

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DECODING THE CSO | The newest role in the sustainability landscape 37:32

2 years geleden37:32

37:32

With more and more organizations making sustainability a top priority, a new executive role has emerged: the Chief Sustainability Officer (CSO). But what exactly does a CSO do? In the latest episode of the Future Sight podcast, we dive deep into the responsibilities of a CSO, and the challenges organizations face in achieving their sustainability targets. This timely conversation covers: Lessons from other executive roles like digital transformation and DEI, which can help the CSO position succeed Strategies for overcoming the organizational inertia that often hinders progress towards sustainability goals How to balance the 8 key responsibilities of the role effectively Don’t miss out on this valuable conversation about a role that could shape the future of sustainability. Listen now! This podcast is brought to you by Capgemini Invent. This episode is hosted by Liz Lugnier, lead by Afashan Sayyed and produced by Thomas O'Mahony. You can listen back to some of our previous Future Sight episodes: https://prod.ucwe.capgemini.com/insights/research-library/future-sight-sustainable-travel-is-beating-new-paths/ https://www.capgemini.com/insights/research-library/power-of-platforms/…

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Creative worlds collide Inspiring new worlds with SXSW and frog 38:16

2 years geleden38:16

38:16

South by Southwest (SXSW) has long been at the cutting edge of creativity – but how did it become the powerhouse it is today? And how are they connected with frog, part of Capgemini Invent? Today we talk with Hugh Forrest, Co-President and Chief Programming Officer for South by Southwest, and Craig McNeil, President of Capgemini Invent in the Americas. Together we take a deep dive into the history and evolution of one of the most innovative event organizers in the world. In this episode we explore: The link between technology and creativity Following trends, versus driving trends How to look at “trends of the day” Maintaining a creative workforce and creative processes How Greentech startups are taking on climate change Space, the universe, and the drive to discover We also look at creativity and innovation within organizations, and discuss how frog has helped to cultivate this culture. From "the power of provocation" to the rise of generative AI, all the biggest tech questions of the year are here. Tune in for invaluable insights and discover how you can boost your organization’s creative power. This podcast is brought to you by Capgemini Invent. This episode is hosted by Liz Lugnier, lead by Afashan Sayyed and produced by Thomas O'Mahony. You can listen back to some of our previous Future Sight episodes: https://prod.ucwe.capgemini.com/insights/research-library/future-sight-sustainable-travel-is-beating-new-paths/ https://www.capgemini.com/insights/research-library/power-of-platforms/…

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The Next Step to Global Connectivity Connecting the world to 5G from the stratosphere 37:41

2 years geleden37:41

37:41

Our own SVP of telecommunications at Cambridge Consultants, Dr Derek Long, and our guest speaker, Richard Deakin – Chief Executive Officer at Stratospheric Platforms – unpack the current state of connectivity and address some of the biggest issues in the industry today the triple challenge of reliability, affordability and consistency inconsistent coverage and the digital divide sustainability in telco Richard discusses advances in high-altitude platforms, which are not only more sustainable but also more affordable than traditional terrestrial infrastructure. They go on to discuss telco on an international scale, a regional scale, down to the millimeter. Don't miss out on this informative and thought-provoking episode – listen now and stay ahead of the curve!…

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Power of Platforms. Driving sustainability in a connected world 31:30

2 years geleden31:30

31:30

Our latest episode features Christian Stadler, author and professor of strategic management at the University of Warwick, and Paolo Cervini, Vice President at Capgemini Invent. These industry leaders share their insights on the role of platforms and ecosystems to tackle today’s sustainability challenges. Don't miss this discussion on the future of sustainability and the potential of platforms for your organization. This podcast is brought to you by Capgemini Invent. This episode is hosted by Liz Lugnier, lead by Afashan Sayyed and produced by Thomas O'Mahony. You can listen back to some of our previous Future Sight episodes: https://prod.ucwe.capgemini.com/insights/research-library/future-sight-sustainable-travel-is-beating-new-paths/ https://www.capgemini.com/insights/research-library/power-of-platforms/…

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Dressed for success in the metaverse. Fashion in the Web-3 world 52:35

2 years geleden52:35

52:35

From virtual fashion shows in the metaverse to the emergence of GenArt and DAOs, we'll explore the latest trends and developments in this dynamic industry. Join us as we hear firsthand how digital designers are adapting to these challenges and what the future holds for the industry. Our guest Shayli Harrisson, a leader in the field, shares insights on how web3 fashion firms are helping to build this new digital space. Together we explore the border of what’s possible, including: What role is AI playing in artistic creation? How big is the metaverse market today? How are brands using the metaverse today? Tune in for informative and thought-provoking discussions on the cutting edge of fashion in the digital world. This podcast is for anyone interested in metaverse technology, the intersection of fashion and technology, and the exciting possibilities that await in this burgeoning field. In this episode of Future Sight you will hear a discussion between- Kary Bheemaiah Kary is Capgemini Invent’s Chief Technology and Innovation Officer. He helps to define the business and sectorial implications of emerging technologies that are of strategic importance to the Capgemini Group and its clients. Kary informs go-to-market implementation plans, aids in the creation of new client-specific solutions and services and contributes to thought leadership on innovative technologies. He further connects the world of emerging technology to all Capgemini Invent practices, clients, and sectors. Shayli Harrisson Founder of MUTANI Shayli Harrison is the founder of MUTANI: a digital fashion network connecting radical designers with digital developers to produce digital fashion assets for wear in games and virtual worlds. Characterized by her own radical aesthetic, her designs feature voluminous swathes of color and texture, creating vibrant fantasies that bridge avant-garde fashion and game environments. You can listen back to some our previous episodes of Future Sight episodes below: Sustainability in Automotive https://www.capgemini.com/insights/research-library/all-roads-lead-to-sustainability/ Sustainable IT https://www.capgemini.com/insights/research-library/future-sight-it-takes-ctrl-the-sustainable-way/ Future Sight podcast is brought to you by Capgemini Invent and lead by Afashan Sayyed. This episode was hosted by Kary Bheemaiah and produced by Thomas O’Mahony. You can find out more about them at https://www.capgemini.com/service/invent/ and follow them on Twitter https://twitter.com/CapgeminiInvent .…

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READING THE TEA LEAVES OF 2022. What does 2023 have in store for us? 53:25

2 years geleden53:25

53:25

Is the perma-crisis really permanent? How are guardrails supporting creativity? What does the growing trend of friend-shoring say about who we trust to do business with? Moving on, we'll be strategizing for the future, discussing persistent issues, potential recession scenarios and which industries will be hit the hardest. We'll also be uncovering the role of cyber security and AI in 2023, and exploring the shift towards "friend-zoning" China. Don't miss out on our "Tangible Takeaways" segment where we'll be providing actionable advice to give your business the edge it needs in 2023. Tune in now, and stay ahead of the curve! On this episode of Future Sight, host Liz Lugnier speaks to- Bola Rotibi Chief of Enterprise Research, CCS Insight Bola has over 25 years of expertise spanning engineering, software development and IT analysis. She is the founder of Creative Intellect Consulting and has worked at MWD Advisors and Ovum. Bola has worked as a senior software developer for Reuters and a chemical and process control engineer for Air Products. As an analyst, Bola has built a wide portfolio of product evaluations, strategy reports and competitive analysis reports. She is regularly sought to provide input into and drive supplier and product selection processes. Volker Darius Managing Director, Sales, Industries & Alliances, Capgemini Invent Volker Darius leads Industries & Sales at Capgemini Invent globally. He’s been a member of the global Invent leadership team since 2020. Volker loves opinionated client advisory, helping clients on their strategic & data-driven transformation journey and business model techification. As a graduate engineer, he combines technical with business mindset. Personally, Volker misses coding himself and loves entrepreneurship. You can listen back to some our previous episodes of Future Sight episodes below: Sustainability in Automotive https://www.capgemini.com/insights/research-library/all-roads-lead-to-sustainability/ Sustainable IT https://www.capgemini.com/insights/research-library/future-sight-it-takes-ctrl-the-sustainable-way/ Future Sight podcast is brought to you by Capgemini Invent and lead by Afashan Sayyed. This episode was hosted by Liz Lugnier and produced by Thomas O’Mahony. You can find out more about them at https://www.capgemini.com/service/invent/ and follow them on Twitter https://twitter.com/CapgeminiInvent .…

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050: Featuring Synapse- Putting oil back where it belongs with Peter Reinhardt 38:58

2 years geleden38:58

38:58

This week we're featuring an episode of Hardware To Save The Planet, about the technological innovations that are helping in the fight against climate change, a podcast from our friends over at Synapse, a part of Capgemini Invent. A special thank you to Dylan Garrett and the team at Synapse. Dylan is joined by Peter Reinhardt, CEO and Co-Founder of Charm Industrial. Peter talks about his company, its evolution, and approaches to championing the call to save the planet by converting biomass into a liquid, which can then be pumped back underground for permanent storage. Charm Industrial calls this “putting oil back where it belongs.” Brought to you by Hardware To Save The Planet Podcast by Synapse. Synapse is part of Capgemini Invent. (https://www.synapse.com/) Visit the Future Sight website → https://bit.ly/3Wj6smT…

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049: B2B companies navigate platforms and portals 42:55

2 years geleden42:55

42:55

There are many differences between B2B and B2C platforms. Can the former ever be as successful as the latter? If so, what are some of the obstacles business models and strategies must overcome? These are just a few of the issues we explore in the latest episode of the Future Sight podcast. Geoffrey Parker, Leonardo Serra, and Leonardo Weiss join host Liz Lugnier to discuss key considerations for the four main types of B2B platforms: IP&S, IoT, Data Aggregation and Collaboration, and Marketplace. They tackle the difficulty of identifying a sound platform strategy, examine Platform Natives and Product to Platform models, and list several common pitfalls. Geoffrey Parker Professor of Engineering Innovation, Dartmouth College, Research Fellow at MIT Sloan School’s Initiative for the Digital Economy Geoff is the Charles E. Hutchinson ‘68A Professor of Engineering Innovation at Dartmouth College, where he also serves as Director of the Master of Engineering Management Program. In addition, he is a visiting scholar and research fellow at the MIT Sloan School’s Initiative for the Digital Economy, where he leads platform industry research studies and co-chairs the annual MIT Platform Strategy Summit. His ambition is to understand the economics and strategy of network “platform” industries. He also co-developed the theory of “two sided networks,” which provides a mechanism to explain pricing in network markets. He is coauthor of the book “Platform Revolution.” Leonardo Serra Senior Consultant, Capgemini Invent, Visiting Scientist at MIT Sloan School Leonardo is a Senior Consultant at Capgemini Invent, focusing on platform economics and digital services. He worked on helping companies' ramp-up digital projects, adopt digital technologies, and implement platform strategies and new digital services. He’s passionate about new technologies, their implementation into our everyday lives, and synergies between big companies and smaller innovative providers. He is currently a visiting scientist at MIT Sloan School of Management and conducting research on B2B platforms and their road to success. He holds a master’s degree in Information Systems from the Technical University of Munich (TUM). Dr. Leonardo Weiss Ferreira Chaves Global Head of Intelligent Products & Services, Capgemini Invent Leonardo is a Vice President at Capgemini Invent, leading the global activities around Intelligent Products and Services. His focus lies in helping companies to transform traditional products and services into green, intelligent ones to create new services and business models. He supports his clients from strategy, through product design, and into implementation, unlocking top line growth and process efficiency. Before joining Capgemini Invent, he worked at SAP Research, exploring how IoT can be used to transform companies’ business models and processes. He holds a diploma in Computer Science and a PhD from the Karlsruhe Institute of Technology (KIT). You can listen back to some our previous episodes of Future Sight episodes below: Sustainability in Automotive https://www.capgemini.com/insights/research-library/all-roads-lead-to-sustainability/ Sustainable IT https://www.capgemini.com/insights/research-library/future-sight-it-takes-ctrl-the-sustainable-way/ Future Sight podcast is brought to you by Capgemini Invent and lead by Afashan Sayyed. This episode was hosted by Liz Lugnier and produced by Thomas O’Mahony. You can find out more about them at https://www.capgemini.com/service/invent/ and follow them on Twitter https://twitter.com/CapgeminiInvent .…

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048: Frictionless Future with Intelligent Products and Services 38:33

2 years geleden38:33

38:33

One of the biggest challenges for businesses that utilise physical manufacturing is unexpected breakdowns and failures. The failure of one small bearing could take an entire production offline and stop a business dead in its tracks. This has led to many businesses to pivot away from one-point sales and towards the use of intelligent products and services which not only provide monitoring and maintenance, but also can help your business become more efficient. So how has the field of Intelligent Products and Services been developing over the past few years, and how can it help predict the unexpected for your business? On this episode of Future Sight, host Liz Lugnier speaks to- Nicolas Rousseau – Executive Vice-President, Capgemini Engineering Managing Director, Digital Engineering and Manufacturing Group Offer Leader, Intelligent Products & Services Rousseau’s role with Capgemini focuses on intelligent industry, working with companies to develop a holistic view of products, software, data, and services to improve customer interaction, business operations, R&D, engineering, manufacturing, and supply chains. With more than 20 years of experience in identifying and applying next-generation technologies and organizational models to create business outcomes, he helps clients structure innovative business models and engineering organizations to address new, complex systems that increase efficiency and operate at scale. Elisabet Svensson – Global Strategy Director, Innovation & Digital Solutions at SKF Group Elisabet has more than 15 years of experience in lean and agile leadership in the automation and software industry and has led strategic partnerships with Telia and Microsoft creating new business for both parties. In addition to her current position as Global Strategy Director at SKF AB, she has also worked in roles including CEO and COO in Axiell, Cactus, and Volvo. She also believes in driving business success with ambitious and clear goals to empower organizations and work autonomously. She has helped decrease customer delivery time and cost by 20-50% and ultimately increase customer satisfaction with smart digital solutions. You can listen back to some our previous episodes of Future Sight episodes below: Sustainability in Automotive https://www.capgemini.com/insights/research-library/all-roads-lead-to-sustainability/ Sustainable IT https://www.capgemini.com/insights/research-library/future-sight-it-takes-ctrl-the-sustainable-way/ Future Sight podcast is brought to you by Capgemini Invent and lead by Afashan Sayyed. This episode was hosted by Liz Lugnier and produced by Thomas O’Mahony. You can find out more about them at https://www.capgemini.com/service/invent/ and follow them on Twitter https://twitter.com/CapgeminiInvent .…

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047: Could interoperability hold the key to cracking the metaverse? One avatar to rule them all 59:21

2 years geleden59:21

59:21

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046: Sustainable Travel Is Beating New Paths 35:33

2 years geleden35:33

35:33

The tourism industry is uniquely dependent on the preservation of our natural environment but changes in consumer behaviour and an increased demand for experiences rather than destination have led to concern over the environmental sustainability of the sector. So how are industry leaders addressing these concerns and how can reframing how we think about tourism contribute to the preservation of our favourite destinations for the tourists of the future? In this episode of Future Sight, host Liz Lugnier speaks to Cyril Garcia, CEO of Capgemini Invent, and Prof. Michael Jacobides, Professor of Strategy and Entrepreneurship at the London School of Business. You can listen back to some our previous Future Sight episodes on Sustainability below: Sustainability in Automotive https://www.capgemini.com/insights/research-library/all-roads-lead-to-sustainability/ Sustainable IT https://www.capgemini.com/insights/research-library/future-sight-it-takes-ctrl-the-sustainable-way/ This episode was hosted by Liz Lugnier and produced by Thomas O’Mahony. This podcast is brought to you by Capgemini Invent and lead by Afashan Sayyed. You can find out more about them at https://www.capgemini.com/service/invent/ and follow them on Twitter https://twitter.com/CapgeminiInvent .…

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045: Sustainability in the Automotive 43:39

2 years geleden43:39

43:39

The automotive industry is currently at the forefront of developing the the transport of the future that will not only fundementally change how go from A to B, but also the underlying technology that will power this sustainable revolution. So how is the automotive industry creating the mobility solutions of the future? In this episode of Future Sight, host Liz Lugnier speaks to Siegfried Adam, Director for Automotive Consulting at Capgemini Invent, Markus Winkler, Executive Vice President, Capgemini Global Automotive, and Sheila Patel, Vice President Capgemini Invent. This week's guests: Siegfried Adam Director for Automotive Consulting , Siegfried Adam, Global Lead for sustainable mobility in Capgemini Invent, helping automotive clients to accelerate their journeys to become sustainable businesses, leveraging technology and cross-industry thinking. He has been working with major automotive OEMs, suppliers and cities on digitalising and electrifying cars as well as in the shared mobility space for more than 10 years. Before entering automotive consulting he gained experience in electronics R&D and product management in consumer electronics and telecommunications industry – knowledge and experience that has proven to be very valuable in an automotive space more and more driven by software, IT, electrification and connectivity. Sheila Patel , Vice President Capgemini Invent Sheila Patel, based in Seattle, is a Vice President in the advisory aim of Capgemini called Invent. She brings a perspective of how to execute sustainable changes in the automobile companies of today and of tomorrow. She often is working with her clients to answer How work is focused on what are the programs and people enablers that need to be mobiize actions into outcomes? She has spent her career in helping companies incorporating technologies to solve buiness problems via applying talents. Markus Winkler Executive Vice President, Capgemini Global Automotive Markus Winkler works with teams across the world, helping clients shape their mobility strategies and invent what’s next in the rapidly changing automotive industry. Besides connected vehicles and autonomous driving, Markus asserts that car-sharing, electrification and mass-transit systems will change the face of mobility at local, national, and global levels. Environmental sustainability will be an increasing focus throughout this transformation over the coming decade. Markus is proud to work closely with some of the world’s most innovative and recognizable brands, helping to define the future of the automotive industry. You can listen back to some our previous Future Sight episodes on Sustainability below: Tackling Food Waste https://www.capgemini.com/insights/research-library/tackling-food-waste/ This episode was hosted by Liz Lugnier and produced by Thomas O’Mahony. This podcast is brought to you by Capgemini Invent. You can find out more about them at https://www.capgemini.com/service/invent/ and follow them on Twitter https://twitter.com/CapgeminiInvent .…

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033: Can Behavioral Science Change Outcomes?