Barbara Cogburn: Navigating Difficult Conversations

FranklinCovey On Leadership with Scott Miller

Everyone needs the insights in this episode to better navigate difficult conversations. FranklinCovey senior consultant and subject matter expert, Barbara Cogburn, joins us for a discussion on the importance of balancing courage and consideration, sharing clear intent, and the power of pausing, observing, and asking questions during difficult conversations. She highlights the value of visualization and preparation to respond effectively to emotional reactions and encourages listeners to stop avoiding difficult conversations and start engaging in them with the right tools and mindset.

• Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.