))
Magnify's Josh Crossman on Incubating a Startup and Bringing AI to the Customer Experience
Manage episode 407541385 series 3563133
Inhoud geleverd door Madrona Ventures. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Madrona Ventures of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In this episode, investor Elisa La Cava talks with Josh Crossman, CEO of Magnify, which was incubated at Madrona Venture Labs. Josh was actually recruited by Madrona Venture Labs to help launch a business that would bring AI to the customer experience. He was quickly persuaded and signed on in 2021, spinning out of MVL in less than three months with a $6 million seed round.
Josh and Elisa discussed the incubation process and how Magnify's intelligent application to improve customer retention, expansion, and adoption is solving one of the biggest pain points of the customer experience — focusing on and understanding the needs of every single user. They also dive into finding product market fit and the importance of incorporating AI/ML into a product from the very beginning. I'll go ahead and hand it over to Elisa to dive into all this and so much more.
100 afleveringen
Delen
