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Episode 39: You need to know about the Illinois Biometric Information Privacy Act (BIPA)
Manage episode 382309703 series 3447443
BIPA is the currently the most important topic in customer support. It's a pitfall for all companies that are running customer voices through AI systems.
In short, this legislation imposes a penalty every time a person's voiceprint is captured without written consent. The penalty is $1,000 for every negligent violation, and $5,000 for every reckless or intentional violation.
This episode is an explanation of BIPA from a customer support perspective.
To follow the host, John Walter, on LinkedIn, here's his profile: https://www.linkedin.com/in/jowalter/
To read an article John wrote about BIPA on LinkedIn, see here: Billion Dollar Voiceprints -- Don't Fall Into the BIPA Trap
47 afleveringen
Manage episode 382309703 series 3447443
BIPA is the currently the most important topic in customer support. It's a pitfall for all companies that are running customer voices through AI systems.
In short, this legislation imposes a penalty every time a person's voiceprint is captured without written consent. The penalty is $1,000 for every negligent violation, and $5,000 for every reckless or intentional violation.
This episode is an explanation of BIPA from a customer support perspective.
To follow the host, John Walter, on LinkedIn, here's his profile: https://www.linkedin.com/in/jowalter/
To read an article John wrote about BIPA on LinkedIn, see here: Billion Dollar Voiceprints -- Don't Fall Into the BIPA Trap
47 afleveringen
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