Better Retail Performance through Intelligent Customer Engagement

Customerland

Have you ever wondered how customer data can revolutionize your products and services? This episode brings you Jenni Palocsik, the VP of Marketing Insights, Experience, and Enablement at VERINT, who unravels how their customer-centric approach has been a game-changer. Jenni shares her extensive knowledge on the power of data, the significance of VERINT's customer engagement data hub, and how their research reports are shaping the future of marketing.
We dissect the findings of VERINT's CX Holiday Survival Guide - a survey of 400 customer engagement brands, giving you an insider's view into the retail industry's current state. Discover how the use of artificial intelligence and self-service capabilities can help retailers maximize resources. We also highlight the criticality of a quality customer experience and the potential fallout of a negative one.
Finally, we plunge into the intriguing world of bots and Artificial Intelligence, shedding light on their transformative impact on customer engagement. Jenny introduces us to Verint's advanced language model and intelligent interviewing module, demonstrating the tech's potential to revolutionize customer service. We wrap up this enlightening journey with discussions on the VERINT CX Holiday Survival Guide and how retailers can use it to steer through the bustling holiday season. This episode is a treasure trove of valuable insights and practical strategies to enhance your customer experience so buckle up and prepare for a deep dive into the future of customer engagement.

Hoofdstukken

1. Better Retail Performance through Intelligent Customer Engagement (00:00:00)

2. Customer Land (00:00:01)

3. Challenges and Solutions in Customer Experience (00:09:44)

4. AI's Impact on Customer Engagement (00:19:01)

5. VARENT CX Holiday Survival Guide (00:28:44)