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Welcome to The Operations Fix – the podcast for business owners who want to simplify their workdays and scale without the chaos. Hosted by Jennifer, an experienced operations consultant with 7+ years in business administration and operations, this podcast shares actionable, bite-sized tips on transforming your workflow with strategic processes, the right technology, and effective hiring. Jennifer draws from her extensive experience helping clients across 18+ industries to build resilient, ef ...
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EP 2 | How Your Systems Can Improve Your Client Experience & Increase Retention
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Most of your revenue will not come from new clients, it’ll come from a small percentage of clients who decide to work with you over and over again. Have you heard of the Pareto principle? Also known as the 80/20 rule, this magic ratio is actually your secret to customer retention. The Pareto principle is the idea that 80% of outcomes are based on 2…
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Investing in your business systems is one of the most important steps you can take to shrink payroll costs and increase profit. Profit is what’s left over after you’ve paid your expenses each month, and if your systems aren’t built to handle your growth, more income won’t necessarily mean more profit. If your revenue is increasing, but your profit …
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