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Inhoud geleverd door Jennifer Skinner. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Jennifer Skinner of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
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EP 2 | How Your Systems Can Improve Your Client Experience & Increase Retention

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Manage episode 451635033 series 3618172
Inhoud geleverd door Jennifer Skinner. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Jennifer Skinner of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Most of your revenue will not come from new clients, it’ll come from a small percentage of clients who decide to work with you over and over again.

Have you heard of the Pareto principle? Also known as the 80/20 rule, this magic ratio is actually your secret to customer retention. The Pareto principle is the idea that 80% of outcomes are based on 20% of causes. And while the 80/20 rule has many use cases in business, in episode 2 of our podcast, we’re going to be discussing how 80% of your revenue comes from 20% of your clients, along with the ways better systems mean you’re more likely to retain that crucial 20% of loyal customers.

Here’s what I discuss:

  • Staying top of mind with your clients by creating follow-up systems
  • Delivering consistent, high-quality experiences that give clients the familiarity they crave
  • Using systems to get better client results

Links mentioned in this episode:


  continue reading

2 afleveringen

Artwork
iconDelen
 
Manage episode 451635033 series 3618172
Inhoud geleverd door Jennifer Skinner. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Jennifer Skinner of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Most of your revenue will not come from new clients, it’ll come from a small percentage of clients who decide to work with you over and over again.

Have you heard of the Pareto principle? Also known as the 80/20 rule, this magic ratio is actually your secret to customer retention. The Pareto principle is the idea that 80% of outcomes are based on 20% of causes. And while the 80/20 rule has many use cases in business, in episode 2 of our podcast, we’re going to be discussing how 80% of your revenue comes from 20% of your clients, along with the ways better systems mean you’re more likely to retain that crucial 20% of loyal customers.

Here’s what I discuss:

  • Staying top of mind with your clients by creating follow-up systems
  • Delivering consistent, high-quality experiences that give clients the familiarity they crave
  • Using systems to get better client results

Links mentioned in this episode:


  continue reading

2 afleveringen

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