Beste Nervous Tick Podcast podcasts (2024)

1
Why Most Things Do Not Matter: Indifferents (Episode 154) 14:19

5d ago14:19

14:19

What if the things you obsess over daily don't ultimately matter? The ancient Stoics had a radical idea: most of what we chase - wealth, fame, even health - is neither good nor bad. They called these things "indifferents." In this episode, Caleb reads his short piece on indifferents and adds additional commentary. Read the piece: https://www.stoale…

1
The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187 37:55

5d ago37:55

37:55

🎤🎞️What does service recovery look like even with an approaching hurricane? “The one with the rapid recovery” with Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing for episode sponsor isolved in CX Passport Episode 187🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:00 Pre-Event Planning for Contingencies 6:20 Making the De…

1
Epictetus on Insults, Fortitude, and Doing Your Best (Episode 153) 35:14

12d ago35:14

35:14

In this episode, Michael and Caleb break down Handbook 42, where Epictetus lays out Socratic Intellectualism and explains why people's harsh words say more about them than you This episode will challenge your assumptions about conflict and equip you with practical Stoic tools for navigating a world of criticism and misunderstanding. (00:52) Epictet…

1
The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186 32:31

12d ago32:31

32:31

🎤🎞️Beyond behaviors into motivations in “The one where she knows what makes us tick” with Tamar Cohen CEO/Founder at HaloEffect Management in CX Passport Episode 186🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:04 Tamar's journey to co-author white paper 4:00 Importance of emotions in employee experience 7:00 Surprising insights from res…

1
The Stoic Wealth Mindset (Episode 152) 34:57

19d ago34:57

34:57

Money talks, but what do the Stoics say about it? In this episode, Caleb and Michael dive into the relationship between Stoicism and wealth. They explore the risks of chasing riches, the virtue of moderation, and why philosophy should come before your bank account. You'll hear Epictetus' take on why honesty trumps money-making and Seneca's surprisi…

1
The one with the CX nervous system - Jameson McFarland E185 31:50

19d ago31:50

31:50

🎤🎞️This month’s CX #OpenToWork seeker in “The one with the CX nervous system” with Jameson McFarland in CX Passport Episode 185🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:55 Jameson's Draw to Customer Experience 6:30 Creating Effective Customer Experiences 12:21 Impact of CX on Business Results 16:26 1st Class Lounge 23:40 Challenges i…

1
Brigid Delaney on Reasons not to Worry (Episode 151) 1:13:00

26d ago1:13:00

1:13:00

Michael talks with Brigid Delaney about her journey into Stoicism, the value it has had in her life, and the unique role it has to play in helping others. Reasons Not To Worry (03:41) Stoicism vs Wellness (13:15) Ataraxia (18:07) Stoic Friends (20:26) Favorite Stoic (24:14) How To Explore The Stoics (29:47) Persauding Non-Stoics (34:11) Stripping A…

1
The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184 35:24

26d ago35:24

35:24

🎤🎞️B2B is just different y’all. It’s not what you think “The one with yellow iron CX” with Lynn Daniel CEO at episode sponsor The Daniel Group in CX Passport Episode 184🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:06 Improving Dealer Network Experience with Customer Feedback 4:55 The Role of Phone Surveys in Customer Experience 8:00 Sca…

1
Stoic Justice (Episode 150) 53:10

1M ago53:10

53:10

The four pillars of Stoic Justice. Justice isn't just about courtrooms and laws. For the Stoics, it was a way of life. In this episode, Caleb and Michael break down the four components of Stoic justice: piety, kindness, good fellowship, and fair dealing. They explore how these ideas apply to our lives today, from helping strangers to making tough b…

1
The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183 32:30

1M ago32:30

32:30

🎤🎞️Emotions are the heartbeat of every experience “The one where emotions drive experiences” with Ariana Bucio Chief Operating Officer at BP Gurus in CX Passport Episode 183🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:15 Injecting humanity into IT Services 5:45 The human approach to the service desk 9:04 XLAs instead of SLAs (What are X…

1
Seneca's Advice On Nervous Ticks, Embarrassment, and Cringe (Episode 149) 24:49

1M ago24:49

24:49

Blushing, sweating, stumbling over words - we've all been there. But what if these physical reactions are holding you back from greatness? In this episode, Caleb and Michael unpack Seneca's advice on handling embarrassment like a Stoic. (00:46) Embarrassing Introduction (04:50) Seneca On Blushing (08:08) Feelings vs Judgments (10:02) You Are Not A …

1
The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182 33:44

1M ago33:44

33:44

🎤🎞️A quicker way to tangible results with Customer Experience “The one with the AgileCX” with Lauren Feehrer Founder and President of LoyaltyCraft Consulting in CX Passport Episode 182🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:01 Lauren's transition from software implementation to customer experience 7:18 The concept of "Agile CX" and…

1
Stoic Risk Tolerance (Episode 148) 53:16

2M ago53:16

53:16

In this episode, Caleb and Michael explore how Stoicism reframes our understanding of risk, teaching us to embrace uncertainty while focusing on what truly matters. They discuss: Why Stoics aren't reckless, but cultivate caution How Stoicism offers the highest reward with the lowest real risk Critiques that Stoicism is for the risk-averse, and why …

1
Toxic Positivity And Stoicism (Episode 147) 53:53

2M ago53:53

53:53

Is Stoicism just toxic positivity? No, obviously. But what's the difference between toxic positivity and unrealistic optimism? And how can Stoics avoid the real risks of both? In this episode, Caleb and Michael dive deep into Stoic practice and its alleged similarity to toxic positivity. *** Listen to more episodes and learn more here: https://stoa…

1
Seneca On Solitude (Episode 146) 39:15

2M ago39:15

39:15

The Stoic art of solitude and self-consistency Can you be alone with your thoughts? Seneca's Letter X challenges us to master the art of solitude. In this conversation, Caleb and Michael unpack Seneca's advice on solitude and explore its relevance in our hyperconnected world. (00:58) The Paradox of Solitude (05:40) Consistency Between Private and P…

1
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181 33:38

2M ago33:38

33:38

🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford, Founder CEO at eSAL LLC in CX Passport Episode 181🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:22 The state of customer experience in Ghana and Africa 5:16 Understanding cultural and linguistic diversity in Africa 9:27 Opportunities in content management and mod…

1
Applying Stoicism To First JiuJitsu Competition (Episode 145) 57:01

2M ago57:01

57:01

Join Caleb and Michael as they dissect the mental game of competition and explore how ancient philosophy can give us an edge in modern battles – both on and off the mat. In this gripping episode, Caleb shares his experience competing in his first Brazilian Jiu-Jitsu tournament and the valuable lessons he learned about applying Stoic principles unde…

1
The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180 39:08

2M ago39:08

39:08

🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience” with Robby Cloninger Vice President of Consulting, Digital Experience for episode sponsor FPT Software in CX Passport Episode 180🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:03 Digital transformation and breaking silos to improve experience 9:31 Al…

1
Diogenes The Cynic, Freedom, And Living In A Barrel (Episode 144) 46:27

3M ago46:27

46:27

Diogenes: the man who lived in a barrel and inspired Stoic philosophy. In this episode, Michael and Caleb explore the life and ideas of Diogenes the Cynic - one of the most influential and eccentric philosophers of ancient Greece. They discuss: (00:00) Epictetus on Diogenes' Freedom (03:21) Diogenes' Life and Connection to Stoicism (08:29) Diogenes…

1
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179 34:21

3M ago34:21

34:21

🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Going from customer rhetoric to ACTION 6:42 Different generations approach to technology 9:27 Don’t prove the ROI of CX? 16:45 Experience le…

1
Johnathan Bi on Nietzsche and the Validity of the Ad Hominem (Episode 143) 1:08:23

3M ago1:08:23

1:08:23

Caleb Ontiveros speaks with Johnathan Bi, an entrepreneur and philosopher, about Friedrich Nietzsche's critique of Stoicism and egalitarianism. The conversation begins with Jonathan sharing his personal journey from STEM to philosophy, setting the stage for a deep dive into Nietzsche's challenging ideas. They explore Nietzsche's opposition to Stoic…

1
The one where he unifies CX - Adam Powers CX #OpenToWork E178 31:23

3M ago31:23

31:23

🎤🎞️This month’s CX #OpenToWork seeker in “The one where he unifies CX” with Adam Powers in CX Passport Episode 178🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:06 Unifying CX design across various aspects and industries 4:00 Improving customer experience through unification and collaboration 11:43 Customer Experience pushback and testing…

1
What Many People Misunderstand About The Dichotomy Of Control (Episode 142) 26:23

3M ago26:23

26:23

In this episode of Stoic Conversations, Michael Tremblay offers a deep dive into one of Stoicism's most popular concepts: the Dichotomy of Control. Drawing from his 2021 article for the Modern Stoicism blog, Tremblay explores common misunderstandings about this principle and provides a more nuanced interpretation aligned with authentic Stoic philos…

1
The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177 38:08

3M ago38:08

38:08

🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:34 Employee resilience in face of AI-driven change 7:39 AI's role in customer service, balancing digital solu…

1
Darius Foroux On The Stoic Path To Wealth (Episode 141) 58:19

3M ago58:19

58:19

Should Stoics become rich? What is your relationship to money? Caleb speaks with Darius Foroux about his new book The Stoic Path To Wealth. They discuss a practical investment strategy and how Stoics should think about investing. https://dariusforoux.com/ https://stoicpathtowealth.com/ (00:50) Darius's Story (04:32) Stoicism (11:51) Your Relationsh…

1
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176 36:54

3M ago36:54

36:54

🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:27 What is Epochal Growth? 3:11 The purpose of leadership in customer experience 5:48 How to create the RIGHT kind of CX team 11:00 Why is…

1
Stoic Practical Wisdom and Prudence (Episode 140) 52:53

3M ago52:53

52:53

The ancient Stoic, Arius Didymus, provided a framework for practical wisdom and prudence. It’s still applicable today. Courage Moderation (02:29) Reading (05:01) Judgment (17:19) View (26:24) Shrewdness (31:11) Discretion (37:38) Soundness of aim (41:31) Resourcefulness *** Subscribe to The Stoa Letter for weekly meditations, actions, and links to …

1
The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175 32:56

3M ago32:56

32:56

🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:49 - Anita's Origin Story in CX 4:21 - Addressing Cost-Cutting and Hidden Revenue 6:54 - Impact of Cost-Cutting on Customer Experience 8:35 - Tac…

1
Modern Self Help: The Good, The Bad (Episode 139) 50:32

4M ago50:32

50:32

Michael and Caleb discuss the differences between modern self help and Stoicism – where self help is useful, where it isn’t, and recommend their favorite self help books. (04:07) Defining Self Help (11:31) Where Self Help Goes Wrong (28:09) The Good in Self Help (45:02) Best Self Help Books *** Download the Stoa app (it’s a free download): stoamedi…

1
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174 31:21

4M ago31:21

31:21

🎤🎞️This month’s CX #OpenToWork seeker knows CX gets to influence all parts of the business in “The one with the CX tasting menu” with Courtney LeBlanc in CX Passport Episode 174🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:19 What draws you to Customer Experience? 7:30 Creating CX customers want 13:35 How does Customer Experience create …

1
Reading the Roman Emperor: Meditations 2.6-10 (Episode 138) 50:56

4M ago50:56

50:56

Caleb and Michael read through Marcus Aurelius’s Meditations. Specifically: Meditations 2.6-2.10. There are several essential themes in these passages: the importance of self-examination, maintaining focus on what matters, and the philosophical underpinnings of Stoicism. in the Meditations we get to see Marcus Aurelius rehearsing Stoic maxims – and…

1
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173 37:43

4M ago37:43

37:43

🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:45 Sarah's CX origin story 6:46 Importance of Training in CX 9:14 Challenges in CX Industry 16:00 Community power improving Customer Ex…

1
Why Stoicism Is True (Episode 137) 12:32

4M ago12:32

12:32

This one is different. Caleb reads from his essay, Why Stoicism Is True. It’s a short encapsulation of the what he takes to be the three most important ideas of the philosophy – as well as a philosophical defense of their veracity. Let us know what you think. https://calebontiveros.substack.com/ *** Download the Stoa app (it’s a free download): sto…

1
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172 32:18

4M ago32:18

32:18

🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13:17 Customer Culture in Operational Companies…

1
Essential Stoic Concepts: Indifferents (Episode 136) 55:33

4M ago55:33

55:33

In this episode, Michael presents the Stoic idea of "indifferents." It’s one of the key ideas behind Stoicism, one’s that often misunderstood but necessary to know in order to understand Stoicism. (02:52) The 3 Value Categories (06:22) Defining Good (15:32) Defining Indifferents (37:32) Total Indifferents (39:06) How To Live With Indifferents (51:2…

1
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171 29:05

4M ago29:05

29:05

🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF and the impact on women’s careers 13:14 1st …

1
Stoic Moderation (Episode 135) 48:12

5M ago48:12

48:12

“Moderation is subdivided into good discipline, seemliness, modesty, and self-control.” The ancient Stoic breakdown of moderation is essential for becoming more disciplined. It will help you think about the ideas of moderation, discipline, and self-control more deeply and generate strategies for how to becoming more moderate in your life today. Sto…

1
The one where he just fixes it please - David Balko CX #OpenToWork E170 34:09

5M ago34:09

34:09

🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 David’s past creating desired experiences for VW 10:00 Buying a car is like Wimbledon? 15:17 Wh…

1
Stoic Attention (Episode 134) 55:51

5M ago55:51

55:51

In this conversation, Michael and Caleb discuss Epictetus’s chapter On Attention (Discourses 4.12). It’s an essential reading from the Stoic master on an essential topic. Buddhism 101 Stoicism and Mindfulness Caleb and Michael also preview an upcoming conversation on Moderation…Stay tuned. It will be released in the next few weeks. (01:04) The Impo…

1
Stoic Courage (Episode 133) 50:40

5M ago50:40

50:40

The Stoics promoted the four cardinal virtues: courage, moderation, justice, and wisdom. In this episode, we talk about Stoic courage. Caleb and Michael discuss what it is and how the Stoics broke it down into different subdisciplines. Their breakdown still provides an effective framework for building the skill of bravery today. (01:03) What Is Cou…

1
The one with real CX research - Nicole Kyle Managing Director CMP E169 32:02

5M ago32:02

32:02

🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers u…

1
Parker Settecase on Journaling Like Marcus Aurelius (Episode 132) 1:13:40

5M ago1:13:40

1:13:40

Do you want to learn how to Journal like Marcus Aurelius? Parker Settecase explains different approaches to journaling, writing, and recording your thoughts. He and Michael take a deep dive into how and why to think about journaling. Use these strategies to organize your thinking, and be the best version of yourself. Park Notes Michael and Parker o…

1
The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168 32:35

5M ago32:35

32:35

🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancin…

1
Lessons From Epicureanism (Episode 131) 51:16

6M ago51:16

51:16

"The thought for today is one which I discovered in Epicurus; for I am wont to cross over even into the enemy's camp, – not as a deserter, but as a scout." In this conversation, Caleb and Michael talk about lessons from Epicureanism. To do this, use Seneca’s quotations of Epicurus and other Epicureans as a source. The Epicurean tradition has a lot …

1
The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167 34:42

6M ago34:42

34:42

🎤🎞️MALTA Y’all!!! “The one with the (CX) Pet Shop Boys” with Scott Lee Holloway, VOC Manager APS Bank (Malta) in CX Passport Episode 167 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 Pet Shops and CX Origin Stories 4:40 Bad customer experience is expensive 7:45 Overcoming skepticism about customer experience 9:20 Firefighting vs proce…

1
Judith Stove on Virtue, Providence, and Marcus as God (Episode 130) 56:00

6M ago56:00

56:00

Why did talking about virtue fall out of fashion – and why is it coming back now? In this conversation, Caleb speaks with Judith Stove about that very question, providence, and Marcus Aurelius as God. Judith Stove is a Sydney, Australia, researcher and writer, focusing on Jane Austen and her reception, as well as on Stoicism and other classical vir…

1
The one with the customer support great day - Jordan Hooker CX #OpenToWork E166 25:10

6M ago25:10

25:10

🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story …

1
What Did The Stoics Believe About God? (Episode 129) 1:00:22

6M ago1:00:22

1:00:22

The ancients talked about Nature, Reason, Zeus, and God – but what did they mean by it? In this conversation, Michael tells us who or what the Stoic God is. We’re here to tell you – and share how the Stoic’s beliefs about God influenced their practice and picture of Stoicism. (00:58) Why The Stoic God Matters (03:21) The Agenda (05:40) Stoic Physic…

1
The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165 34:07

6M ago34:07

34:07

🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management …

1
Alex Petkas on Pompey and Posidonius (Episode 128) 55:54

6M ago55:54

55:54

The philosopher and the general. Stoic philosophy in ancient Roman history. In this podcast, Caleb speaks with Alex Petkas about Pompey and Posidonius – the great Roman general and his Stoic mentor. Both of their lives were epic in the greatest sense. They carry lessons for applying Stoic emotion management, cosmopolitanism, and, even, inquiry into…

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