MRN podcast focuses on the importance of clerical and administrative roles and how they impact the healthcare industry, personal growth, and success. The Medical Receptionist Network provides a community and training for front office receptionist in healthcare.
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Medical Receptionist Interview with Nimsi Dominguez-Episode 26
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This week Shivhon Adkins, Founder of Medical Receptionist Network meets with Nimsi Dominguez, A passionate Medical Receptionist with multiple years of experience at Community Hope located in Texas. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on our website and Amazon! https://amzn.to/…
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Inconveniences Facing the Front Desk-Episode 25
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This week Shivhon Adkins, Founder of Medical Receptionist Network discusses inconveniences faced by front desk staff. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on our website and Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! N…
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Safety at the Medical Office Front Desk-Episode 24
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This week Shivhon Adkins, Founder of Medical Receptionist Network discusses safety measures for front desk staff. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on our website and Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need …
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Keeping the flow at your Front Desk-Episode 23
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This week Shivhon Adkins, Founder of Medical Receptionist Network discusses why your front desk may not have a good flow. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Trai…
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Hiring Process and Medical Receptionist job ads-Episode 22
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This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the Hiring Process and Medical Receptionist job ads. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need C…
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Professionally Speaking-Episode 21
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This week Shivhon Adkins, Founder of Medical Receptionist Network discusses “Professionally Speaking” How can you communicate better with your patients? Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist…
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Work Related Stress at the Front Desk-Episode 20
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This week Shivhon Adkins, Founder of Medical Receptionist Network discusses Work Related Stress. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast on your favorite podcast player! Need C…
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Customer Service, Patient Care, and Comedy with special guest Chris Sneed
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On today's episode host Shivhon Adkins interviews Medical Receptionist and Comedian Chris Sneed. Today he shares his experiences in healthcare with us. Chris is currently working with Kaiser Permanente and focusing on his comedy career which includes online sketches based on experiences as a receptionist. During our conversation Chris provided grea…
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Quality Measures Episode 18
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This week Shivhon Adkins, Founder of Medical Receptionist Network discusses Quality Measures and Organizational Culture. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Train…
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Unintentional Disclosure of PHI-Episode 17
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This week Shivhon Adkins, Founder of Medical Receptionist Network discusses unintentional and accidental disclosure of private health information. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Netwo…
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Health Insurance Subsidies and Customer Service Episode 16
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This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the importance of self-monitoring your customer service, American Rescue Plan Act, and getting patients back into the office. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’…
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Medical Receptionist Front Desk Skills Episode 15
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This week Shivhon Adkins, Founder of Medical Receptionist Network welcomes 2021 and discusses the importance of skills, strengths, and recognizing weaknesses as a Medical Receptionist. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subsc…
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End of Year MRN Message- Episode 14
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This week Shivhon Adkins, Founder of Medical Receptionist Network reflects on 2020 and moving forward in the year ahead. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Train…
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Why Aren't All Medical Offices Using EMR? Episode 13
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On today’s show, we discuss some reasons why all medical offices have not transitioned into Electronic Medical Records. We also discussed some of the benefits of having an EMR system. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionis…
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Customer Service During Times of Change Episode 12
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On today’s show, we discuss how Medical Receptionists can provide consistent customer service at the front desk during times of change in the office. We also discussed making arrangements with your office and schedule for summer and summer vacations. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success. Visit …
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Healthcare Management round table with PAHCOM Rockville, MD Chapter
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On this weeks episode we discuss the front desk, transparency, provider communication, and healthcare management topics with the wonderful Rockville, MD chapter of PAHCOM- Professional Association of Healthcare Office Management. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! …
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Ways To Best Serve The Differences In Your Patients
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On today's show we discuss different patient types and the ways to best accommodate their needs while keeping your office environment professional, empathetic, and compassionate. December 15, 2018 is the last day to enroll in health insurance for 2019 through Heathcare.gov. Medical insurance changes effect medical practices and patients all over th…
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Exploring Compliance in Healthcare with guest Coley Bennett, CMM
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Coley Bennett is a Certified Medical Manager, as well as a member of the National Advisory Board of PAHCOM- Professional Association of Healthcare Office Management. Coley is currently the Executive Compliance Officer and Administrator with Lantern Therapeutic Services in Maryland. During our conversation Coley provided great insight valuable to al…
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Nursing, Teamwork, and Unit Secretaries
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On this week’s podcast I had the pleasure of interviewing my mom, Karen Adkins, LPN. She has 32 years of experience in the medical field. It was great to hear her nursing experience and how communication with unit secretaries and team-based efforts allow for an improved work environment and better patient care. We dedicate this show to her dear fri…
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Patient Satisfaction and the Front Desk- Episode 7
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On today's episode of the Medical Receptionist Network Podcast Shivhon Adkins discusses ways to encourage and increase patient satisfaction in your office. Customer service, communication, and lengthy wait times discussed Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://…
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Front Desk and Patient Satisfaction with guest Cynthia Belovin Episode 6
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Shivhon Adkins interviews Cynthia Belovin to discuss her experience as a Medical Receptionist. With 8 years of experience under her belt Cindy had some key advice for new receptionists and provided ways front desk staff contribute to patient satisfaction. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success…
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Office Conflict- Episode 5 Medical Receptionist Network Podcast
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Shivhon Adkins discuss medical office conflict resolution and how changing your approach can impact the efficiency of your office and work life balance. Focusing on a solution based approach is beneficial and she discusses ways to achieve a more professional and mature outcome. Visit us at www.medicalreceptionistnetwork.com today. Medical Reception…
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Episode 4 Customer Service-Medical Receptionist Network Podcast
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Shivhon Adkins discusses customer service for front desk staff. Being courteous and understanding Listening Problem solving Treat people with respect Consider the patients privacy Respond in a timely fashion Follow up Go the extra mile Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Am…
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Medical Receptionist Network-Episode 3 Payment Collection
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Shivhon Adkins discusses payment collection and the role of the front desk in the process of collecting copays, deductibles, coinsurance, and past due balances. Face to face collection request can be a challenge but with the right approach it will always be beneficial to the practice and the patient experience. Medical Receptionist Handbook to Succ…
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Medical Receptionist Network Podcast-Episode 2 Your Career and Healthcare Network
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Shivhon Adkins discusses the benefits of being a Medical Receptionist and how fostering a good professional network during your career can be beneficial to future endeavors. She also discusses some tips on improving front desk operations through trial and error, as well as communication and conversations skills. Medical Receptionist Handbook to Suc…
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Medical Receptionist Network-Episode 1
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Shivhon Adkins interviews Stacy A. Cross to introduce the first episode and discuss experiences working in a healthcare environment with medical receptionist and billing duties. Have you ordered your Medical Receptionist Handbook yet? Now available on Amazon http://amzn.to/2EXsvbQ.Door Shivhon Adkins
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