Music Ed Tech Talk (previously Robby Burns + Friends) is a podcast exploring music, education, technology, and the intersections between them.
…
continue reading
Stop over thinking and do what it takes to succeed.
…
continue reading
Former Premier League champions Blackburn Rovers were relegated in 1999, before regaining their place in the league two years later in 2001. This podcast mini series examines what happened when 'Rovers Returned' in the subsequent 11 years until the club's second relegation in 2012.
…
continue reading
Learn how to get the most out of your iPad Pro by listening to the pros using the iPad. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
News, views, student life and updates from Queen’s Bader College
…
continue reading
The Pre-Hospital & Retrieval Medicine Team of NSW Ambulance
…
continue reading
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. 🎬Subscribe here and on YouTube youtube.com/@cxpassport🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their ...
…
continue reading
Top 20 Celtic/Irish Songs mandolin songs which Mando Hangout members have uploaded to the website.
…
continue reading
Created is the podcast that tells sensational stories about how brilliant advertising and design ideas came to life. The creative process, the internal battles, the client struggles, the production drama, the never never giving up to get from good to great. There are loads of award-winning ideas pinned up all over our walls, but it’s the unbelievably uphill battle to get it made, and get it made right, that we are all dying to hear about. Because it’s not just about creativity, it’s about ge ...
…
continue reading
1
The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180
39:08
39:08
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
39:08
🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience” with Robby Cloninger Vice President of Consulting, Digital Experience for episode sponsor FPT Software in CX Passport Episode 180🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:03 Digital transformation and breaking silos to improve experience 9:31 Al…
…
continue reading
1
Teaching English in Taiwan with Rishi Ó (iPad Pros - 0204)
1:08:34
1:08:34
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:08:34
Rishi Ó is back on the podcast to discuss his experiences using the iPad as a teacher in Taiwan. We also touch a bit on using the iPad for live harmonica performances and creating videos. Early episodes with chapter markers are available by supporting the podcast at www.patreon.com/ipadpros. Early episodes are also now available in Apple Podcasts! …
…
continue reading
1
#81 - Software Therapy, with Dr. David MacDonald
1:52:41
1:52:41
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:52:41
Subscribe to the Blog… RSS | Email Newsletter Subscribe to the Podcast in… Apple Podcasts | Overcast | Castro | Spotify | RSS Support Music Ed Tech Talk Become a Patron! Buy me a coffee Show Notes: • Fantastical • Music Ed Tech Talk WWDC Episode with Craig McClellan • Due app • Things app • Obsidian • Craft app • OmniFocus • Arc web browser • Anytu…
…
continue reading
1
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179
34:21
34:21
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
34:21
🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Going from customer rhetoric to ACTION 6:42 Different generations approach to technology 9:27 Don’t prove the ROI of CX? 16:45 Experience le…
…
continue reading
1
The one where he unifies CX - Adam Powers CX #OpenToWork E178
31:23
31:23
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
31:23
🎤🎞️This month’s CX #OpenToWork seeker in “The one where he unifies CX” with Adam Powers in CX Passport Episode 178🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:06 Unifying CX design across various aspects and industries 4:00 Improving customer experience through unification and collaboration 11:43 Customer Experience pushback and testing…
…
continue reading
1
How Attorneys Use the iPad with Jeff Richardson (iPad Pros - 0203)
1:42:35
1:42:35
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:42:35
Jeff Richardson is an attorney practicing law in New Orleans at the office of Adams and Reese LLP. His practice areas include appellate litigation and representing defendants in class actions and complex litigation. He is an Appellate Practice Specialist, certified by the Louisiana Board of Legal Specialization, and is currently one of only 13 atto…
…
continue reading
1
The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177
38:08
38:08
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
38:08
🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:34 Employee resilience in face of AI-driven change 7:39 AI's role in customer service, balancing digital solu…
…
continue reading
1
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176
36:54
36:54
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
36:54
🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:27 What is Epochal Growth? 3:11 The purpose of leadership in customer experience 5:48 How to create the RIGHT kind of CX team 11:00 Why is…
…
continue reading
1
Graphic Design and Calligraphy with Will Paterson (iPad Pros - 0202)
1:29:47
1:29:47
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:29:47
Will Paterson is a Graphic Designer and Content Creator who specializes in Logo Design, Hand Lettering and Brand Identity. He has worked with well-known brands such as Adobe, Instagram and Skillshare and shares what he has learned on his YouTube channel that you can find at YouTube.com/@WillPatersonDesign. In this episode, we dive into how the iPad…
…
continue reading
1
The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175
32:56
32:56
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
32:56
🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:49 - Anita's Origin Story in CX 4:21 - Addressing Cost-Cutting and Hidden Revenue 6:54 - Impact of Cost-Cutting on Customer Experience 8:35 - Tac…
…
continue reading
1
#80 - New Apple Software Updates, with Craig McClellan
1:30:15
1:30:15
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:30:15
Subscribe to the Blog… RSS | Email Newsletter Subscribe to the Podcast in… Apple Podcasts | Overcast | Castro | Spotify | RSS Support Music Ed Tech Talk Become a Patron! Buy me a coffee Show Notes: Watch WWDC Keynote and learn more about upcoming software updates Sanebox Please don’t forget to rate the show and share it with others!…
…
continue reading
1
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174
31:21
31:21
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
31:21
🎤🎞️This month’s CX #OpenToWork seeker knows CX gets to influence all parts of the business in “The one with the CX tasting menu” with Courtney LeBlanc in CX Passport Episode 174🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:19 What draws you to Customer Experience? 7:30 Creating CX customers want 13:35 How does Customer Experience create …
…
continue reading
1
Riley Hill from SlatePad (iPad Pros - 0201)
1:40:24
1:40:24
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:40:24
Riley Hill has been working as a software developer for over 10 years, with focus on mobile development, primarily for iOS and iPadOS. Riley has been working on the iPad for many years now and in this episode we discuss his history with the iPad, some of his favorite iPads over the years, his current dual M4 iPad Pro setup, then we dive into all of…
…
continue reading
1
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173
37:43
37:43
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
37:43
🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:45 Sarah's CX origin story 6:46 Importance of Training in CX 9:14 Challenges in CX Industry 16:00 Community power improving Customer Ex…
…
continue reading
1
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172
32:18
32:18
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
32:18
🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13:17 Customer Culture in Operational Companies…
…
continue reading
In this episode, Robbie and Andi talk about Robbie getting burnt out from 6 weeks of intense work and how he deals with it.Door Robbie Lofaro, Andi Kovalcek
…
continue reading
In this episode, Andi and Robbie talk about supporting others and helping others be the best version of themselves.Door Robbie Lofaro, Andi Kovalcek
…
continue reading
1
M1 MacPad with Tim Chaten (iPad Pros - 0200)
1:20:40
1:20:40
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:20:40
Devon Dundee is host this week and is interviewing Tim Chaten, the host of iPad Pros and Vision Pros, about his experiences so far creating and using a M1 MacPad based on the M1 MacBook Air. We also touch a bit on iPadOS 18 that was released in beta just a few days ago as of recording. For a full breakdown of WWDC 2024 make sure to check out Vision…
…
continue reading
1
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171
29:05
29:05
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
29:05
🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF and the impact on women’s careers 13:14 1st …
…
continue reading
1
Episode 21 - Paul Robinson
39:29
39:29
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
39:29
When Brad Friedel announced he wished to leave Rovers, the club identified Tottenham goalkeeper Paul Robinson as the preferred replacement. Robinson rebuilt his reputation at Rovers under Sam Allardyce, winning player of the season in 2011. In this episode we look at how Robinson bounced back at Rovers, and how to view his time at the club given it…
…
continue reading
1
The one where he just fixes it please - David Balko CX #OpenToWork E170
34:09
34:09
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
34:09
🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 David’s past creating desired experiences for VW 10:00 Buying a car is like Wimbledon? 15:17 Wh…
…
continue reading
1
Antony Thompson - Starting his own Real Estate Agency
33:56
33:56
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
33:56
In this episode Andi and Robbie talk to Antony Thompson, the owner of Blac Property Group about how he took the risk to start his own agency and went from working out of the back room of a day care to having a giant office with one of the fastest growing teams in the industry.Door Robbie Lofaro, Andi Kovalcek, Antony Thompson
…
continue reading
1
M4 Nano-Textured 13” iPad Pro with Wes Hilliard (iPad Pros - 0199)
2:16:23
2:16:23
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
2:16:23
Wes Hilliard is an Assistant Editor for Apple Insider and the Co-host of the Apple Insider Podcast. He was on episode 189 back in January to discuss how he uses the iPad as his primary computer and it still is his primary computer, even with the addition of the Apple Vision Pro. In this episode, we discuss at length the new M4 iPad Pro. He got the …
…
continue reading
1
Episode 20 - Robbie Savage
38:19
38:19
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
38:19
Robbie Savage signed for Rovers to join his former international manager Mark Hughes, and quickly became the engine of the Rovers midfield. A player fans of other clubs love to hate, Savage enjoyed success at Rovers and played some of the best football of his career in a top six side, with a European run the following year. In this episode we look …
…
continue reading
In this episode, Andi and Robbie talk about making quick decisions and how experience and practice makes you a better decision maker.Door Robbie Lofaro, Andi Kovalcek
…
continue reading
1
Episode 19 - David Bentley
36:22
36:22
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
36:22
David Bentley joined Rovers initially on loan from Arsenal with a view to inject much needed flair and creativity into the side. He soon found a natural home on the right wing and established a reputation for his set-piece and crossing abilities. In this episode we look at Bentley’s Rovers career, discuss Bentley’s own reflections on the rise and f…
…
continue reading
1
The one with real CX research - Nicole Kyle Managing Director CMP E169
32:02
32:02
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
32:02
🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers u…
…
continue reading
Welcome back to The Sydney HEMS Debrief, now on episode 14! Today, we are joined by Retrieval and Anaesthetic Staff Specialist Dr Jess Devlin, who talks us through one of her most challenging and rewarding cases. Using the case as a springboard, we go on to discuss some of the nuances around, and approaches towards, multi-casualty scenes and consid…
…
continue reading
1
Mike Green - How he built one of the largest Real Estate brands in the world
34:15
34:15
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
34:15
In this episode, Andi and Robbie chat with Mike Green, the owner and managing director of Harcourts International about how he built the brand and turned it into one of the largest Real Estate companies in the world, with almost 1000 locations and over 10,000 staff.Door Robbie Lofaro, Andi Kovalcek, Mike Green
…
continue reading
1
Adrian Knowles - CEO of Harcourts Australia
33:56
33:56
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
33:56
In this episode Andi and Robbie chat with Adrian Knowles who is the CEO of Harcourts Australia and one of the youngest CEOs of a national brand in the country. Adrian discusses quick decision making, honesty and how he got to his position.Door Robbie Lofaro, Andi Kovalcek, Adrian Knowles
…
continue reading
1
Muse with Adam Wulf (iPad Pros - 0198)
1:19:12
1:19:12
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:19:12
Adam Wulf is the developer of Muse. In this episode we will chat about how he uses the iPad and do a deep dive into Muse. Early episodes with chapter markers are available by supporting the podcast at www.patreon.com/ipadpros. Early episodes are also now available in Apple Podcasts! Show notes are available at www.iPadPros.net. Feedback is welcomed…
…
continue reading
1
Episode 18 - Brad Friedel
33:01
33:01
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
33:01
Brad Friedel is a true Rovers legend in every sense of the word. Described once as a Superman by an opposing manager, Friedel enjoyed a decorated career for Rovers and the US men’s national side. In this episode we discuss Friedel’s best moments, what he meant to the team, and put his career in a wider Premier League context. Friedel vs Manchester …
…
continue reading
1
The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168
32:35
32:35
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
32:35
🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancin…
…
continue reading
1
Goal Setting - How to stay motivated and focused
15:22
15:22
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
15:22
In this episode, Andi and Robbie talk about setting goals, staying focused and how to keep the motivation level up.Door Robbie Lofaro, Andi Kovalcek
…
continue reading
1
#79 - Teaching Music Tech, with Gillian Desmarais
1:30:38
1:30:38
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:30:38
Subscribe to the Blog… RSS | Email Newsletter Subscribe to the Podcast in… Apple Podcasts | Overcast | Castro | Spotify | RSS Support Music Ed Tech Talk Become a Patron! Buy me a coffee Show Notes: Gillian: Website | Spotify | Instagram | LinkedIn Steven Bryant - Ecstatic Waters [DJ Hapa](https://www.instagram.com/djhovamusic/ Electronic Music Scho…
…
continue reading
1
Mitch Wakeham & Conor Lynch - Making quick decisions and fast growth
32:06
32:06
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
32:06
In this episode Andi and Robbie talk to Mitch Wakeham and Conor Lynch about their journeys in Real Estate and how they managed to make the decision to open a business together after only 8 months. They also discuss working together on one of the most successful real estate teams in the industry.Door Robbie Lofaro, Andi Kovalcek, Mitch Wakeham, Conor Lynch
…
continue reading
Jon Stead may have only scored 8 goals for Rovers but the return on those goals was almost unrivalled during this era, as Stead helped fire Rovers to safety in the 2003-04 season. Despite his initial success, Stead struggled to recapture the form from that season and eventually departed when Mark Hughes was manager. Stead’s meteoric rise from the l…
…
continue reading
1
The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167
34:42
34:42
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
34:42
🎤🎞️MALTA Y’all!!! “The one with the (CX) Pet Shop Boys” with Scott Lee Holloway, VOC Manager APS Bank (Malta) in CX Passport Episode 167 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 Pet Shops and CX Origin Stories 4:40 Bad customer experience is expensive 7:45 Overcoming skepticism about customer experience 9:20 Firefighting vs proce…
…
continue reading
1
Jessicca Gerretzen - How a change in mindset made her a millionaire
28:46
28:46
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
28:46
In this episode, Andi and Robbie chat with Jessicca Gerretzen who went from earning $86k per year for over a decade to over $1mil per year simply with a change of mindset.Door Robbie Lofaro, Andi Kovalcek, Jessicca Gerretzen
…
continue reading
1
Episode 16 - Andrew Cole
31:32
31:32
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
31:32
In December 2001 Rovers signed Andrew Cole for £8m from Manchester United in a move that manager Graeme Souness described as a “monster transfer’. The ‘Cole effect’ saw Rovers win the League Cup a couple of months later, followed by a top 6 finish the following season. In this episode, we look at the impact Cole had during his time at Ewood Park, h…
…
continue reading
1
Let Loose with Matt Birchler (iPad Pros - 0197)
58:13
58:13
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
58:13
Matt Birchler and Tim Chaten discuss Apple’s Let Loose event where the company announced the M2 iPad Air, the M4 iPad Pro, the Apple Pencil Pro, and the Magic Keyboard for M4 iPad Pro. Early episodes with chapter markers are available by supporting the podcast at www.patreon.com/ipadpros. Early episodes are also now available in Apple Podcasts! Sho…
…
continue reading
1
The one with the customer support great day - Jordan Hooker CX #OpenToWork E166
25:10
25:10
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
25:10
🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story …
…
continue reading
1
Consistency - The secret to success
14:45
14:45
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
14:45
In this episode, Robbie and Andi discuss what it means to be consistent and how it can lead to success.Door Robbie Lofaro, Andi Kovalcek
…
continue reading
1
The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165
34:07
34:07
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
34:07
🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management …
…
continue reading
1
Megan Alexander - 22 year old Millionaire!
34:39
34:39
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
34:39
In this episode, Andi and Robbie talk with Megan Alexander who is one of the top agents at Harcourts Connections and at only 22 is making well over a million dollars per year! Megan answers questions about balancing work and personal life, sacrifices she had to make and what drives her to be the best at what she does.…
…
continue reading
1
Back to the iPad with Lee Peterson (iPad Pros - 0196)
1:10:15
1:10:15
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:10:15
Lee Peterson recently made the switch back to the iPad from a M1 MacBook Air. In this episode we discuss why he made the switch, how he is using the iPad, and his hopes for future iPad hardware and software. Early episodes with chapter markers are available by supporting the podcast at www.patreon.com/ipadpros. Early episodes are also now available…
…
continue reading
1
The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164
32:53
32:53
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
32:53
🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:58 Becoming aware of the importance of customer experience 6:56 Developing a reflex for customer experience 10:17 Handling customer concerns at Disn…
…
continue reading
1
Systems and Processes - How to be more efficient
14:17
14:17
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
14:17
In this episode, Andi and Robbie discuss systems and processes and how to be more efficient through delegating and implementing a To Do List.Door Robbie Lofaro, Andi Kovalcek
…
continue reading
1
Zac Baker - Sales Manager for nearly 100 staff at only 25!
31:20
31:20
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
31:20
In this episode Andi and Robbie chat with Zac Baker who is only 25 but is already the sales manager of the fastest growing Real Estate agency in the country. They talk about his journey, how he got into the business and how he quickly moved into his new role, managing nearly 100 people!Door Robbie Lofaro, Andi Kovalcek, Zac Baker
…
continue reading