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Session 35 brought to you by Crystal Wright-Johnson. She decided to bring her at home girls night to your ears. While collaborating with 3 other beautiful hosts Kira, Jenn, & Miya we plan to be authentic and have real conversations. You may relate, learn, disagree, laugh or even cry but we’ll be honest and true to who we are. This podcast is obsessed with the truth. New episodes every Wednesday.
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Walking Thoughts With Miya is a weekly podcast where the host, Miya, goes into a variety of topics while walking her dog. If you are someone who enjoys a long walk and a calming show to listen to, this podcast is for you. Take a walk with Miya and escape the stress of everyday life for a bit.
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A podcast building a community of Mothers together to support and encourage one another! Join Vashti Miya as she talks about all the ins and the outs, the good and the bad and the things no one talks about regarding motherhood. If you are ready to laugh, cry, and everything in between, stay tuned! Because not all superheroes wear capes! Motherhood is HARD you shouldn't have to do it alone! New episode every Wednesday Support this podcast: https://podcasters.spotify.com/pod/show/theaspiringmo ...
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Against Japanism

Against Japanism

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This podcast seeks to challenge the commonly held assumptions about Japan as harmonious, homogeneous, and traditional by recasting its history as a history of conflict and change, as the history of class struggles, from anti-capitalist, anti-imperialist, anti-colonial, and intersectional perspectives.
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This is a full archive of all my radio and podcast interviews on truth/ conspiracy/ consciousness subjects from 2012 onwards. Most are long-format chats of one or two hours. The shows from 2015 onwards focus on subjects covered in Volumes 1 and 2 of my book 'Musical Truth.'
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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
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Learn from experts to grow your career faster with fewer struggles. From job-searching to career growth, your success doesn't have to be a mystery. Listen in for unique opportunities, insights & tips from top industry experts & more. Hosted by former Boston Globe journalist and serial entrepreneur Suzanne McDonald, connect with a wide network of pros from the Interactive Marketing Insights podcast & beyond. Brought to you by ROIinU.com: a skills-packed, live-interactive course to guide aspir ...
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The Cohort Sistas Podcast

Cohort Sistas, Inc.

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The Cohort Sistas Podcast is an empowering and enlightening podcast that holds space for Black women and nonbinary doctoral degree holders to share their stories, experiences, and expertise. Each episode features an engaging interview on a wide range of topics, including academic trajectory, application process, mentorship, funding, career development, mental health, and social issues. Hosted by Cohort Sistas Founder and Executive Director Dr. Ijeoma Kola, The Cohort Sistas Podcast is known ...
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What if long-term revenue stability isn’t about chasing new customers but about deeply understanding and serving the ones you already have? In this episode, Stacy Sherman and Corey Quinn discuss a counterintuitive path to business growth: deep specialization. Discover why focusing on a precise customer can transform your bottom line, build loyalty,…
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This episode contains spoilers of the Attack on Titan series Kazuma Hashimoto returns to the show to discuss Attack on Titan, a popular manga and anime series created by Hajime Isayama. This is the first installment of a mini-series on art and politics, where we will critically analyze the role of art in promoting Japanese imperialism and how we ca…
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What if your customer loyalty score is telling you only half the story? In this Doing Customer Experience Right revival, host Stacy Sherman and Rob Markey, Bain & Company partner and Net Promoter System (NPS) pioneer, explore how NPS has evolved from a simple score to a comprehensive system. You’ll learn actionable strategies to boost loyalty and e…
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I made another appearance on Sonia Poulton’s live morning show to discuss the latest in the P Diddy debacle, and the wider implications of his arrest. Sonia’s YouTube channel is here: https://www.youtube.com/@SoniaPoulton1 My new Substack page featuring advance content from my next book, ‘Musical Truth Sound Bites’, is here. (Note - you can subscri…
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Are your employees simply completing tasks, or are they accountable for outcomes that delight customers? Discover how shifting from responsibility to accountability can redefine your brand's success. In this episode, three key strategies are explored: emphasizing outcomes over processes, empowering teams to adapt beyond scripts, and providing real-…
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Feeling the pain of disengaged employees and declining customer service? You’re not alone—and we’ve got solutions. In this episode of Doing CX Right, Stacy Sherman sits down with author Blake Morgan to dive into game-changing insights from "8 Laws of Customer-Focused Leadership." Together, they uncover practical, no-nonsense strategies that empower…
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What if your team didn’t just show up, but truly cared about every customer interaction? What if blame and excuses were replaced with ownership and pride? Stacy Sherman talks to author Robert J. Hunt about what it really takes to create a culture of accountability. It’s not just about responsibility—it’s about purpose, vision, and giving employees …
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Accepting that this world is nothing like we thought it was from a “conspiratorial” point of view, is a precursor to accepting that this very realm of existence is nothing like we thought it was either. And, in the same way that we can resolve to never again be fooled by the mind-control psy-ops foisted on us in this reality - so the same principle…
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Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch? Wondering how to integrate AI without losing your team's trust or overwhelming customers? In this episode of Doing Customer Experience Right, host Stacy Sherman and expert David Singer share strategies to balance advanced AI with genuine human…
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Is the healthcare system truly designed with patients at the center? In this episode, host Stacy Sherman and Maya Gray, Vice President of Global Customer Experience and Engagement at Pfizer, tackle the urgent issue of patient access. They explore how healthcare can improve by addressing barriers and designing systems that prioritize patient needs. …
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I put in a guest appearance on Sonia Poulton’s live YouTube show where we got into some real talk regarding P Diddy, Drake, Tim Westwood, Afrika Bambaataa; in short, the overall degradation of hip-hop culture and what it tells us about Organised Society generally. The e-mail address for all correspondence and to request books, audiobook downloads a…
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Is your company struggling to keep customers loyal and employees motivated? In this special episode of Doing CX Right, Stacy Sherman shares how celebrating CX Day and Customer Service Week can turn these challenges into strengths. Discover why these global events are more than just calendar dates—they’re powerful opportunities to unite your team ar…
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A summary of my reflections on the big questions that have been getting explored in this series: What IS this place? Who or what created it? To what end? And - what could be a more important question? - what are some strategies that we might employ to finally get out of here? The e-mail address for all correspondence and to request books, audiobook…
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How can businesses effectively communicate and deliver real value? Join Stacy Sherman as she revisits her conversation with author Bob Burg. In this rerun from first 10 episodes, they dive into expert strategies for enhancing both customer and employee experiences, understanding the key differences between price and value, and building genuine conn…
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“Are You A Girl’s Girl” Are you or are you not a “girls girl”??? The trendy topic is floating around BUT I see a lot of confusion on the definition. Let’s talk about it. Girls Girl, What Is A Girls Girl, How To Spit A Girl’s Girl, A Pick Me Girl, Fake, Supportive, Jealousy, Women, Friendships, SupportWomen, Love, Viral, fyp,…
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What if the secret to exceptional customer experiences was hidden in a deck of cards? And what if Wall Street's playbook could transform the way you serve clients? Stacy Sherman and Joel Block unpack an unexpected connection: how the strategic thinking behind blackjack and stock trading can elevate your business approach. It's not about satisfactio…
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We're in a new era where AI is reshaping every customer interaction, transforming business models, and redefining customer experience. Companies harnessing AI now will forge unbreakable customer bonds, while those lagging behind risk obsolescence. What does this mean for your business? How can you turn AI from a buzzword into a CX superpower? Join …
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Are your sales efforts negatively impacting your customer experience? Wondering how to fix common sales mistakes that hinder long lasting relationships and referrals? In this episode of Doing CX Right, you'll learn how to transform your sales approach to achieve stronger results. Host Stacy Sherman and David Newman reveal solutions for building gen…
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Are your customers truly delighted, or are company silos preventing your understanding their unspoken desires? How can you transition from providing adequate service to delivering exceptional, memorable experiences through effective design? Stacy Sherman and featured guest Katie Webb, Head of Transformation and Innovation at Aflac, share strategies…
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Is employee disengagement hurting your business? Could the key to exceptional customer experiences be hiding within your workforce? Stacy Sherman and customer service expert Simon T. Bailey offer game-changing solutions. Discover how to create a workplace that inspires brilliance, fosters creativity, and builds resilience. Simon shares personal ins…
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I hooked up again with the wonderful Robyn of Courage Is The Cure/ Relentless in Australia where, as a change from just talking about the music industry, we got into many of the themes of theology and the true nature of reality raised so far in my “God” series. *** If you’re not yet subscribed to my YouTube channel please do so from here. I’m on my…
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Imagine if your business could create the same unforgettable experiences as Disney. In this episode, Stacy Sherman uncovers Disney’s customer service strategies with Dennis Snow, a 20-year veteran of Walt Disney World. Discover how to delight your customers beyond mere satisfaction. Learn to design processes from the customer's perspective, create …
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Are loyalty programs dead? Conventional wisdom says digital engagement is king, but what if the key to customer retention is a balance of digital and tangible elements? In this myth-busting episode of Doing CX Right, Stacy Sherman and Mark Stern challenge the status quo of customer relationships. They explore a counterintuitive approach that might …
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Here's Paul's own description of our great chat together as part of his Truth Disciples podcast series: Mark Devlin was a high level DJ for over 20 years and during that time had an awakening experience and saw first-hand the dark nefarious foundations of the industry he loved. Mark realised on his path of truth that there was more going on here th…
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Are patient satisfaction scores truly capturing healthcare quality? How can we better integrate technology to enhance patient experiences? In this episode, Stacy Sherman and Sharon Weinstein tackle these questions head-on, uncovering valuable lessons from the healthcare system that apply to all sectors. Discover the importance of aligning organizat…
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