The Housing Sector Podcasts provide candid, insightful discussions on housing issues, featuring unfiltered conversations with residents and industry insiders to advocate for better services and transparency in the housing sector.
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Housing Sector Podcast Episode #13 - Behind The Spin
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39:09
In Episode 13 of the Housing Sector Podcast, Behind The Spin, we explore how misleading PR tactics and poor communication from housing providers undermine resident trust. From misquoted statements in the media to Hexagon’s selective messaging around emergency repairs and ongoing legal battles, we highlight the gap between what residents are told an…
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The Housing Sector Podcast: Episode 12 - ASB with Jacqueline Parks
35:36
35:36
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35:36
In this episode of The Housing Sector Podcast, we delve into the critical issue of antisocial behaviour (ASB) in social housing, featuring insights from Jacqueline Parks. Drawing from the SHAC report titled The Antisocial Social Landlord, we explore the alarming reality of landlords failing to address ASB effectively, often treating victims as perp…
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Housing Sector Podcast Episode 11: Understanding Asset Management with Laura Young
35:22
35:22
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35:22
In this episode I’m joined by Laura Young from Complex Asset Management Solutions to discuss practical strategies for managing housing assets effectively. As housing providers face increasing financial and operational challenges, Laura shares simple yet powerful asset management techniques that can make a big difference. We delve into how these met…
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Housing Sector Podcast - Top 10 from the First 10
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In this review episode, we take a deep dive into the most pressing issues we've covered in our first 10 episodes. We revisit critical topics such as the troubling trend of over-censorship within the housing sector and the glaring gaps in training that prevent customer service teams from asking the right investigatory questions to streamline problem…
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This is the GSA Way: Imprisoning the voice of the customer?
56:11
56:11
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56:11
In this powerful episode, we delve into the troubling misuse of legal actions by GreenSquareAccord (GSA) aimed at silencing the valid voices of their customers. Despite their public commitment to listening to tenants and leading the housing sector, GSA has initiated multiple legal cases to stifle criticism—both of which have been dismissed by the c…
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Housing Sector Podcast Episode #9 - The Golden Web with Suz Muna from SHAC
30:21
30:21
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30:21
In this episode of the Housing Sector Podcast, we delve into the intricate connections between housing associations and political figures with Suz Muna from SHAC. We explore the strategic appointments of politicians like ex-housing minister Gavin Barwell to influential positions within housing associations, such as Clarion Housing Group. Despite po…
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Housing Sector Podcast Episode #8: The Human Cost
20:39
20:39
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20:39
In this episode, we sit down with Clair Southgate, a dedicated volunteer vicar and teaching assistant, who faces the heartbreaking reality of being forced to leave her home of over 20 years. Clair shares her story of receiving a sudden letter from GreenSquareAccord, informing her that her home would be sold, without any further communication for fi…
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Housing Sector Podcast, episode #7 Rent & Service (miss)charges
20:04
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20:04
In this episode, we support Bayo Dosunmu, CEO of Lambeth Council, following his arrest, and question the relevance of his Nigerian heritage in news reports. We then explore the critical issues of housing rents and service charges, highlighting cases of overcharges by UK social housing providers. Clarion Housing Group, Your Housing Group, MTVH, Peab…
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Housing Sector Podcast Episode 6: Is To Succeed To Fail
27:03
27:03
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27:03
In Episode 6 of the Housing Sector Podcast, titled "Is To Succeed To Fail?", we dive into the critical aspects of the housing sector and what success truly means in this context. I discuss my extensive background in improving customer service for brands like Porsche, BMW, and Lexus, where senior leaders focused more on their failures than their suc…
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