Ep. 31. Content for AI products (Kyra Lee, UserTesting)

Writers of Silicon Valley

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23d ago 53:45

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I know, I know. A lot of AI. But I swear, the conversation in this one is really worth listening to.

For so many organizations, the use of AI is dictated by the CEO, or head of product, etc. Rarely do content designers take the effort or initiative to actually develop an idea of how AI should be integrated.

That's why this interview with Kyra Lee from UserTesting was so fascinating to me. Kyra and her colleagues have taken the initiative to create a "playbook" about how AI should be approached in their design philosophy.

We talk about that, plus...

Why Kyra's interest moved from working in law to UX
How UX writers and content designers can take part in quality research
What Kyra has learned about testing content with users
Why not ALL of your content actually needs to be in the user interface
An approach to AI for user research that maintains a human touch...

As always, let me know your thoughts: patrick@uxcontent.com.

(Also, yes...audio is a bit off today. Again. Please be patient as I fix some ongoing issues!)

Connect with Kyra:

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