Customer Retention and New Revenue Streams: Marketing Lessons With me&u's Boden Westover

Unconventional Business

Boden Westover, SVP Marketing at me&u and former VP Marketing at Mr Yum, joins us on the pod for a candid chat on the intersection of technology and customer service in the hospitality world.

Boden shares his perspective on why marketers need to hone their focus on retention, and how the brilliant minds in the marketing team at me&u are innovating to drive retention, loyalty and uncover new revenue streams. We cover the much-discussed merger of Australia's top two mobile ordering companies in me&u and Mr Yum to form one true market leader, Boden's advice for marketers today and so much more.

Podcast Show notes: Unconventional Business - Season 3 Episode 2

Host Kat Warboys, Senior Marketing Director APAC for HubSpot interviews

Boden Westover, Senior Vice President (SVP) of Marketing at Me&U.

Boden's background includes experience in fast-growth startups, ed tech, and sports technology.

This episode of Unconventional Business delves into the dynamic landscape of hospitality tech, the power of personalised customer experiences, the role of data-driven marketing strategies in driving growth and loyalty, and what a spicy marg has to do with this.

Key Episode Moments

Company Background:

me&u is a platform offering sales and marketing tools and services for hospitality brands.

Notable acquisition of My Guest List and subsidiary company Sprout, enhancing technology offerings for the industry.

The focus on personalised customer experiences through data capture and application.

Navigating the Pandemic:

The impact of the pandemic on the hospitality industry and Mr. Yum's pivot to pick up and delivery services.

Strategic move towards supporting local venues and reducing fees for customers.

Industry Evolution:

The evolution of hospitality tech post-pandemic, emphasizing seamless customer experiences and operational efficiency.

me&u's successful pivot and integration within the tech ecosystem to enhance user experience.

Future of Hospitality Tech:

The trend towards consolidation and integration in the hospitality tech space.

The importance of data-driven, personalised marketing strategies to enhance customer engagement and loyalty.

Insights and Takeaways:

Boden highlights the importance of brand marketing in the age of AI and the evolving role of the CMO.

The significance of tailored customer experiences and leveraging data for effective marketing campaigns.

The impact of technology integration and partnership in transforming the hospitality industry.

Want more?

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Unconventional Business was written and produced by HubSpot ANZ, Catherine Sumner and Amiria MacKinnon, and VidPod (www.vidpod.com.au).