Ep 216: Enhancing Client Relationships Through Clinical Empathy, with Dr. Josh Rosen

The 'So You're A Vet... Now What?' Podcast

Episode Description

In this episode of "So You're a Vet… Now What?" Dr. Moriah McCauley discusses clinical empathy with veterinarian Dr. Josh Rosen. They explore the importance of clinical empathy in veterinary practice and provide examples of how to incorporate it into daily interactions with patients.

Utilizing clinical empathy in interactions with clients can lead to improved workplace satisfaction for veterinarians and their teams. When veterinarians show empathy towards clients, it creates a positive environment in the clinic, fostering a sense of fulfillment and purpose in their work.

Studies referenced in the episode suggest that better workplace satisfaction is associated with the practice of clinical empathy. When veterinarians witness the positive impact of empathetic communication on client relationships and patient care, it can boost their morale and job satisfaction.

By understanding the emotional needs and concerns of pet owners, veterinarians can tailor treatment plans that align with the client's expectations and capabilities. Clients who feel heard and understood are more likely to comply with medication schedules, follow-up appointments, and preventive care measures. This ultimately leads to better health outcomes for the animals and strengthens the veterinarian-client relationship.

Overall, by leading by example, incorporating clinical empathy into team meetings, and practicing scenarios to improve communication skills, veterinary practices can create a culture of empathy and enhance client relationships, leading to improved patient care outcomes and job satisfaction for the entire team.

Episode Outline

[00:00:55] Clinical empathy in veterinary practice.

[00:05:44] Clinical empathy.

[00:08:42] Protecting yourself in clinical empathy.

[00:12:07] Benefits of clinical empathy.

[00:14:59] Using clinical empathy in practice.

[00:19:30] Using empathy to build trust.

[00:21:47] Clinical empathy in practice.

[00:24:12] Clinical empathy.

Episode Links

Visit DogtorJosh’s website: https://www.dogtorjosh.com/

Follow DogtorJosh on TikTok: https://www.tiktok.com/@_dogtorjosh

Mentioned in this episode:

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