Mastering Workplace Harmony: Proactive Conflict Resolution with Nicole Posner

The Secrets of Learning & Development

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In this episode of Secrets of Learning and Development, hosts Julia and Valerie welcome Nicole Posner, an expert mediator and executive conflict coach. With a background in PR and psychology, Nicole shares how her early experiences in a toxic work environment inspired her to specialise in workplace conflict resolution and leadership coaching.
Nicole discusses the importance of proactive communication, the role of listening in preventing misunderstandings, and the unseen factors that drive conflict. Drawing on years of experience, she introduces her Co-Founder Alignment Programme, a structured approach to helping business leaders and founders navigate tensions and foster collaboration before issues escalate.
Through her blend of mediation, coaching, and conflict archetype analysis, Nicole offers practical tools to help leaders address challenges, build stronger workplace relationships, and create healthier organisational cultures. Whether you're a leader, a founder, or a professional navigating workplace dynamics, Nicole’s insights provide actionable strategies for meaningful change.
Key Takeaways
The Power of Active Listening and Acknowledgment in Resolving Conflict
One of the most critical skills in conflict resolution is genuine listening. Nicole emphasises that many people hear but do not truly listen. Active listening involves acknowledging the other person’s perspective, avoiding dismissive phrases like "yes, but," and demonstrating understanding before responding. This approach not only diffuses tension but also fosters clearer communication and stronger relationships in the workplace.
The Importance of Proactive Conflict Prevention in Leadership and Partnerships
Nicole highlights the need for leaders and founders to anticipate potential sources of conflict rather than reacting to issues once they arise. She introduces strategies such as having "what if" conversations, aligning values and goals early on, and fostering a culture of open communication. Proactive conflict prevention, such as through her Co-Founder Alignment Programme, helps build resilient and cohesive teams, reducing the risk of escalations that could damage relationships or businesses.
Guest Information:
https://www.linkedin.com/in/nicoleposner-conflict/
https://www.nicoleposner.com/
[e-mail]

For her Book: https://amzn.eu/d/jcxMRK7

Hoofdstukken

1. Mastering Workplace Harmony: Proactive Conflict Resolution with Nicole Posner (00:00:00)

2. Introduction and Guest Background (00:02:16)

3. Toxic Workplaces and the Journey into Mediation (00:02:39)

4. The Role of Leadership in Workplace Conflict (00:05:36)

5. Understanding Listening and Communication Baggage (00:06:59)

6. Key Lessons from Mediation Cases (00:14:21)

7. Conflict in Startups and Co-Founder Challenges (00:20:03)

8. The Co-Founder Alignment Programme (00:25:30)