DrumCV Founder Carlos Kemeny On How To Analyze And Act On Customer Feedback Based On AI Insights The SaaS Operator podcast

DrumCV Founder Carlos Kemeny on how to Analyze and Act on customer feedback based on AI insights

7M ago 23:29

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In this episode of The Venture-Scale SaaS Operator, Carlos Kemeny, founder of DrumCV, talks about how they enable support leaders to identify, prioritize, and solve customers’ pains. He dives into the journey of reducing tickets by 30% and improving customer churn by providing product teams with better, descriptive data.

Tune in to learn more about:

~ How DrumCV effectively connects product and support teams, addressing the challenge of customer issue understanding.

~ Carlos's insights into the challenges of the B2B environment and the strategic decision-making process.

~ The current focus on refining DrumCV, exploring new markets, and potential applications in e-commerce.

Timestamps:

(00:00) - Intro
(00:29) - DrumCV's Solution for Product and Support Teams
(01:05) - Carlos's Background and the Inception of DrumCV
(03:30) - DrumCV's Current Beta Stage and Challenges
(04:58) - Pivoting and Shifting Focus
(08:02) - Navigating the Company's Future
(10:50) - Emotional Challenges as a Founder
(12:58) - Carlos's Future Focus and Product Market Fit
(16:07) - Current Strategic Approach and Tech Acquisitions
(19:29) - Planning for the Future in the Current Situation
(23:06) - Outro

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Follow Carlos Kemeny

On LinkedIn: https://www.linkedin.com/in/kemenyc/

Mentioned In The Episode

DrumCV - AI-Powered Support Dispositions

ReactSquad.io - React.js Agency for Startups

Nikolas Chapoupis

On Twitter: https://twitter.com/nikolas_chap

On LinkedIn: https://de.linkedin.com/in/nikolas-chapoupis

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