Compassion as a Cornerstone: Why Caring Leadership Elicits the Best from Others, by Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: This article explores why compassion is a more effective managerial approach than toughness for eliciting peak performance from employees, defining compassionate leadership as treating people with dignity and respect, fostering belongingness, support for growth, and care through difficult times, and establishes a research foundation demonstrating how compassion activates reward pathways in the brain and positively impacts employee engagement, commitment, performance and resilience, drawing from over 130 leadership studies correlating compassion most strongly with inspiring followership and findings that even the perception of compassion from leaders boosts job attitudes, then presents two case studies, the first examining how Marriott Hotels exemplified responding to COVID-19 challenges with caring communications that bolstered morale and satisfaction, and the second profiling how Buffer fosters autonomy through transparent problem-solving, flexible schedules and unlimited paid time off, overall arguing compassion cultivates discretionary effort by fulfilling innate human needs for connection, autonomy and contribution, and signaling stability and hope in unpredictable times to steer organizations to sustainable success through empowered and committed employees performing at their peak.