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Episode 3: Houston, We Have A Churn Problem
Manage episode 398580351 series 3411855
Inhoud geleverd door Benji Hyam and Devesh Khanal, Benji Hyam, and Devesh Khanal. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Benji Hyam and Devesh Khanal, Benji Hyam, and Devesh Khanal of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
After doing some analysis on clients that dropped in 2023, we realized that we have an issue with our churn rate. On average, clients stick with us for 12 months, which in other words means: we turn over all of our clients every year.
In Episode 3, we talk through various ways to improve our churn rate: From changing pricing, to contract length, to various other ideas.
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