Insights from a Security Manager: managing operations in complex environments

The GISF Podcast - Global Interagency Security Forum

The GISF Podcast - Global Interagency Security Forum

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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

8 dagen geleden22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

2 jaar geleden 40:53

MP3•Thuis aflevering

About this Episode:

In this episode, Mila Shutova (Christian Aid) unpacks some of the challenges facing security managers operating in complex environments, including the importance of historical understanding, community engagement, neutrality of information, and the importance of self-care.

About the Series:

This podcast series ’Evolving NGO Security Risk Management’, looks at the innovations, transformative developments, and dynamic trends facing the humanitarian and development sector. We have elected to explore the facets of ‘Evolving NGO SRM’, to unpack the changing environments, practices, discussions, and technical considerations impacting the safety and security of aid workers and operations. These conversations are enriched by expert guests spanning security professionals, humanitarians, and more.

In an ever-changing humanitarian and development space, we ask what does the security and safety of aid workers look like? And what might it look like in the future? Join us as we unpack the evolutions of NGO security risk management.

You can access a transcript for this episode on the GISF website, here: https://www.gisf.ngo/resource/gisf-podcast-evolving-ngo-security-risk-management-e1-insights-from-a-security-manager-managing-operations-in-complex-environments/

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#Non-Profit #Business #GISF

The GISF Podcast - Global Interagency Security Forum

Insights from a Security Manager: managing operations in complex environments

The GISF Podcast - Global Interagency Security Forum

published 2 jaar geleden

MP3•Thuis aflevering

About this Episode:

About the Series:

27 afleveringen

#Non-Profit #Business #GISF

Alle afleveringen

The GISF Podcast - Global Interagency Security Forum

1
GISF in Lebanon: coordinating security amidst crisis 25:08

11 weeks geleden25:08

25:08

In this latest episode, Matt Stockton (GISF’s Technical Security Risk Management Lead), joins Emily Wright (GISF’s Research Officer) for a frank conversation on the successes and learnings from his recent mission in the Middle East. Matt spent several weeks in Jordan and Lebanon during the Israel-Hezbollah conflict. During his time in the region, Matt was seconded to LHIF – the Lebanon Humanitarian INGO Forum. Working closely with the Forum, Matt helped to improve security coordination and training in the region, to protect aid workers during a moment of heightened risk and uncertainty. Matt was also supported by ACF – Action Against Hunger – which hosted him during his time in Lebanon.…

The GISF Podcast - Global Interagency Security Forum

1
Navigating Leadership in Humanitarian Security 43:14

23 weeks geleden43:14

43:14

In this latest episode, Tara Arthur sits down with Lucy Ellis from The Ready to talk about leadership in security risk management. Lucy discusses the skills and qualities that make a good leader, some of the challenges they face, and how engaging in ego-work can help leaders grow. She also shares practical insights on how to engage senior leaders effectively, build trusted relationships, and foster a collaborative approach to security risk management.…

The GISF Podcast - Global Interagency Security Forum

1
New Challenges, New Solutions: Rethinking Security 37:35

28 weeks geleden37:35

37:35

In this latest episode, Tara Arthur sits down with Ebe Brons, founder and CEO of the Centre for Safety and Development (CSD). Ebe recently wrote an interesting blog for GISF on enhancing humanitarian logos. This episode explores the proposal in more depth. Ebe shares his inspiration behind the idea and discusses some of the key debates and arguments surrounding it. He also touches on modern warfare and future training needs for NGOs. You can access all the episodes from the series here: https://gisf.ngo/resource/gisf-podcas...…

The GISF Podcast - Global Interagency Security Forum

1
State of Practice: The Evolution of Security Risk Management in the Humanitarian Space 46:59

35 weeks geleden46:59

46:59

Co-authored by GISF and Humanitarian Outcomes, the State of Practice report provides a global review of humanitarian security risk management, highlighting key developments in recent years. In this episode, we are joined by one of the lead authors, Abby Stoddard. Abby discusses the motivations behind the report, the process of its creation, and the key findings. She also delves into the evolving SRM landscape, including advancements in SRM coordination and the disparity between local and international actors.…

The GISF Podcast - Global Interagency Security Forum

1
The Intersection of Technology and Human Security 42:56

2 years geleden42:56

42:56

About this Episode: In this Episode, we are joined by Ziad Al Achkar, Ph.D. Candidate and Researcher at the Carter school for peace and conflict resolution to discuss his research that focuses on the use of digital technologies and remote sensing by humanitarian and peacebuilding organisations. Ziad shares his insights on the trending technologies we need to know about in the sector, key areas of humanitarian technologies that security staff should focus on that can help keep aid workers safe, as well as opportunities to better bridge the divide between IT security experts and physical security experts. We further explore technologies impact on safe access to enable acceptance and analyze the implications of mis-and-disinformation. You can access a transcript for this episode on the GISF website, here: https://www.gisf.ngo/resource/evolving-ngo-security-risk-management-ep4-the-intersection-of-technology-and-human-security-gisf-podcast/ About this Series: Welcome to the official launch of GISF’s new Evolving NGO Security Risk Management (SRM) podcast series. We invite you to follow along and not miss an episode of this dynamic series by subscribing to The GISF Podcast on your preferred listening platform, including Spotify and Apple Podcasts. This podcast series ’Evolving NGO Security Risk Management’, looks at the innovations, transformative developments, and dynamic trends facing the humanitarian and development sector. We have elected to explore the facets of ‘Evolving NGO SRM’, to unpack the changing environments, practices, discussions, and technical considerations impacting the safety and security of aid workers and operations. These conversations are enriched by expert guests spanning security professionals, humanitarians, and more. In an ever-changing humanitarian and development space, we ask what does the security and safety of aid workers look like? And what might it look like in the future? Join us as we unpack the evolutions of NGO security risk management.…

The GISF Podcast - Global Interagency Security Forum

1
Humanitarian Notification Systems: unpacking the complexities and possibilities 36:56

2 years geleden36:56

36:56

About this Episode: 'Humanitarians operating in conflict settings seek to cultivate relationships with armed actors to enable humanitarian access, mitigate humanitarian insecurity, and promote civilian protection'. In this episode, Rob Grace delves into some of the operational challenges of humanitarian notifications systems (HNS) and their effectiveness by providing a historical overview and discussing how we may see humanitarian organisations use these systems in the future. You will also hear about Rob’s interesting journey that led him to explore HNS. ‘For the purposes of this conversation, humanitarian notification systems are mechanisms by which humanitarian organisations share geographic coordinates, with parties to armed conflict [concerning the locations of humanitarian] activities. With the ideal result being that fewer humanitarian organisations are accidentally struck or impacted by military activity... in volatile environments, such as armed conflict settings.’ (HNS)—also sometimes called ‘humanitarian deconfliction’ or ‘humanitarian notification systems for deconfliction’ (Rob Grace, Brown University). To further explore HNS you can also read Rob's blog on GISF's website here: https://www.gisf.ngo/resource/evolving-ngo-security-risk-management-ep3-humanitarian-notification-systems-unpacking-the-complexities-and-possibilities-gisf-podcast/ You can access a transcript for this episode on the GISF website, here: https://www.gisf.ngo/resource/evolving-ngo-security-risk-management-ep3-humanitarian-notification-systems-unpacking-the-complexities-and-possibilities-gisf-podcast/ About this Series: Welcome to the official launch of GISF’s new Evolving NGO Security Risk Management (SRM) podcast series. We invite you to follow along and not miss an episode of this dynamic series by subscribing to The GISF Podcast on your preferred listening platform, including Spotify and Apple Podcasts. This podcast series ’Evolving NGO Security Risk Management’, looks at the innovations, transformative developments, and dynamic trends facing the humanitarian and development sector. We have elected to explore the facets of ‘Evolving NGO SRM’, to unpack the changing environments, practices, discussions, and technical considerations impacting the safety and security of aid workers and operations. These conversations are enriched by expert guests spanning security professionals, humanitarians, and more. In an ever-changing humanitarian and development space, we ask what does the security and safety of aid workers look like? And what might it look like in the future? Join us as we unpack the evolutions of NGO security risk management.…

The GISF Podcast - Global Interagency Security Forum

1
Reflections from GISF's Executive Director: 10 years with GISF 36:37

2 years geleden36:37

36:37

About this Episode: As GISF’s Executive Director Lisa Reilly bids farewell to GISF and moves onto the next chapter of her career, she reflects on her experiences in the humanitarian and security sector. From the critical need for inclusivity and a person-centered approach to security, to breaking down silos across departments and the changing expectation/requirements of what it means to be a security manager, this episode unpacks how the security and humanitarian sector has evolved throughout her career. In this episode, Lisa Reilly reflects on her journey that led her to become GISF’s Executive Director by providing personal insights into how the security and humanitarian sector has evolved throughout her career. About the Series: This podcast series ’Evolving NGO Security Risk Management’, looks at the innovations, transformative developments, and dynamic trends facing the humanitarian and development sector. We have elected to explore the facets of ‘Evolving NGO SRM’, to unpack the changing environments, practices, discussions, and technical considerations impacting the safety and security of aid workers and operations. These conversations are enriched by expert guests spanning security professionals, humanitarians, and more. In an ever-changing humanitarian and development space, we ask what does the security and safety of aid workers look like? And what might it look like in the future? Join us as we unpack the evolutions of NGO security risk management. You can access a transcript for this episode on the GISF website, here: https://www.gisf.ngo/resource/evolving-ngo-security-risk-management-ep2-reflections-from-gisfs-executive-director-10-years-with-gisf-gisf-podcast/…

The GISF Podcast - Global Interagency Security Forum

1
Insights from a Security Manager: managing operations in complex environments 40:53

2 years geleden40:53

40:53

About this Episode: In this episode, Mila Shutova (Christian Aid) unpacks some of the challenges facing security managers operating in complex environments, including the importance of historical understanding, community engagement, neutrality of information, and the importance of self-care. About the Series: This podcast series ’Evolving NGO Security Risk Management’, looks at the innovations, transformative developments, and dynamic trends facing the humanitarian and development sector. We have elected to explore the facets of ‘Evolving NGO SRM’, to unpack the changing environments, practices, discussions, and technical considerations impacting the safety and security of aid workers and operations. These conversations are enriched by expert guests spanning security professionals, humanitarians, and more. In an ever-changing humanitarian and development space, we ask what does the security and safety of aid workers look like? And what might it look like in the future? Join us as we unpack the evolutions of NGO security risk management. You can access a transcript for this episode on the GISF website, here: https://www.gisf.ngo/resource/gisf-podcast-evolving-ngo-security-risk-management-e1-insights-from-a-security-manager-managing-operations-in-complex-environments/…

The GISF Podcast - Global Interagency Security Forum

1
Reflections from 2020: Insights from a Global Security Manager 41:13

4 years geleden41:13

41:13

This episode highlights the ongoing and unique challenges faced by many security managers this year. "2020 … it’s not just a year it’s a phenomenon’. Vita Peake Associate Manager of Global Security for Population Services International (PSI), aptly describes the impactful year many have experienced. From the dramatic impact of Covid-19 to the evolving intersection of gender and diversity, we take a moment and reflect on how one security manager and their team embraced the events of this year.…

The GISF Podcast - Global Interagency Security Forum

1
The intersection of climate change, compounding crises and security risk management 39:19

4 years geleden39:19

39:19

As security managers increasingly contend with evolving and compounding crises, at the intersection of pre-existing security risks sits a climate crisis. In this episode we speak with Emma Villard, Global Duty of Care Project Lead and Campaigns Operation Security Advisor for Green Peace International to consider the role security managers can play in better understanding, forecasting and mitigating climate change risks.…

The GISF Podcast - Global Interagency Security Forum

1
The ever-changing role of the NGO security risk manager 38:19

5 years geleden38:19

38:19

Since its inception, humanitarian security risk management has developed rapidly. In recent years, the profession has evolved from the ‘compounds and barbed wire’ activities it used to be known for, shifting to include staff safeguarding, wellbeing, digital security and more. In 2020, a year that seems to define ‘compounding crises’, the profession has been forced to change yet again. NGO security risk managers can now add health and safety and domestic security risk management to their ever-growing repertoires. In this episode, we speak with Andrew Kirkham, Corporate Security Manager for Christian Aid, to unpack the ever-changing trajectory of the NGO security risk management profession.…

The GISF Podcast - Global Interagency Security Forum

1
Compounding Crises: Digital security in the humanitarian space 43:44

5 years geleden43:44

43:44

For some, the digitisation of the humanitarian sphere is a crisis. For others, it’s a door to a world of unforeseen opportunities. Whatever way you look at it, digitisation has the potential to present real risks to NGOs and their staff. After dozens of NGOs were hit by a hack on a large US fundraising database in July, the message has been clear; don’t wait until an incident happens to improve your digital security. While the scope of security risk management continues to grow, encompassing safeguarding, wellbeing and many more non-traditional components, it’s understandable that those in security roles might prefer to leave digital security to their IT colleagues. As ACT Alliance’s Global Security Advisor, James Davis, explains, with such complex security and reputational threats at play in the digital sphere, security risk managers cannot afford to put these issues on the side-lines. ‘All of us… who have anything to do with risk… really need to start looking at, not so much the technical detail around digital risk, but what are the implications of this massive digital footprint we have? ’ In this episode, we explore some of the digital risks that NGOs and their staff face in the modern world, and how and why security risk managers might begin to tackle them.…

The GISF Podcast - Global Interagency Security Forum

1
Compounding Crises: Partnerships in Crisis 42:31

5 years geleden42:31

42:31

In the first episode of Compounding Crises, the third GISF Podcast series, we speak to Léa Moutard, GISF’s Research Advisor. Since joining GISF in August 2019, Léa has been managing a pioneering new research project on Partnerships and Security Risk Management: from the local partner’s perspective. In recent years, limited access and growing risks have meant that more and more international NGOs collaborate with local and national NGOs to implement humanitarian responses. With the travel restrictions of the COVID-19 pandemic, international NGOs’ reliance on local partners is likely to increase, while renewed attention to the localisation agenda has already been sparked. GISF’s upcoming project places the local perspective at the forefront and is one of the first pieces of research to focus entirely on security risks within NGO partnerships. Based on a series of case studies, interviews and questionnaires, the project seeks to raise awareness of the security issues faced by local partners, challenge common understandings of ‘risk transfer’, and encourage greater dialogue on security risk management between partner organisations. The first phase of the project, a research paper aimed at exploring the attitudes, experiences and needs of local NGOs in terms of security risk management, will be released in Autumn 2020. In 2021, a good practice guide building on the research findings will be developed to support both local and international NGOs partners in sharing responsibility for security risks. To open GISF’s latest podcast series, in this episode, we discuss the state of security risk management within NGO partnerships, in an era of compounding crises.…

The GISF Podcast - Global Interagency Security Forum

1
Special Edition: Managing Operations in a COVID-19 World 17:57

5 years geleden17:57

17:57

In this one-off podcast, Tara Arthur, GISF’s Projects and Membership Officer (Americas) speaks to Heather Hughes, GISF’s Deputy Director. Since February, Heather has been leading GISF’s activities on COVID-19. During this short release, Tara and Heather discuss some of the challenges the humanitarian security risk management community is facing and has faced in the COVID-19 world. Prior to joining GISF, Heather worked in a range of roles within the humanitarian sector - including working as the first-ever Global Security Manager at Oxfam GB. Learn more about Heather and Tara . Look out for GISF’s new podcast series, Compounding Crises, which will begin later this summer. This podcast series explores the diverse and compounding challenges facing the humanitarian community through the lens of security risk management. Humanitarians share their perspectives and advice for navigating shifting challenges. Relevant links discussed during the episode: · GISF’s collection of COVID-19 resources are available on our website · Recovery & Wellness, COVID-19: Operating Considerations for US Based International NGOs is available now · Over the coming months, GISF will be releasing a series of modular guidance notes for security managers dealing with the impact of COVID-19 · All of GISF’s existing resources are available on our website…

The GISF Podcast - Global Interagency Security Forum

1
Humanitarian Incidents: What happens to Incident Information? The Analyst’s Perspective 16:06

6 years geleden16:06

16:06

In this episode of the Humanitarian Incidents podcast we speak to Frances Nobes, Security Operations and Research Analyst for World Vision International. Frances discusses what we mean when we talk about ‘analysis’, why it matters, and the role incident information can play in it, as well as some of the common challenges that analysts face and ways for organisations to overcome themFrances is responsible for leading analytical support for security operations for World Vision, one of the world’s largest INGO’s, dedicated to providing life in all its fullness to over 100 million sponsored children, their families and communities in over 90 countries worldwide. Frances works with a wide range of stakeholders across multiple functions in support of key projects and conducts analysis that ensures end-to-end security capability and delivery to the field. She plays a key part in shaping and influencing areas of organisational strategic risk and readiness while also providing an interface between the World Vision security operations team and the wider humanitarian security research and analysis community.…

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Insights from a Security Manager: managing operations in complex environments