Is Your Law Firm Intake Process Good Enough? - with Chris Mullins

The Esq Marketing Podcast

Chris Mullins is the “Phone Sales Doctor” and Founder and CEO of Intake Academy, where she educates lawyers and law firm staff on how to convert callers and qualify good cases. For over 25 years, she has helped law firms around the country convert prospects into clients. At Intake Academy, Chris serves consumer law firms, specialty dental practices, and other select businesses through lead conversion staff training, customized lead conversion scripts, call center performance assessments, and much more. Previously, Chris was the CEO of Mullins Media Group, which offered consultation, training, online seminars, and motivational seminars.

In this episode…

For any law firm, great marketing is not enough if your prospects don’t convert. So, what are the best intake strategies for creating a positive intake experience? And how can you support your intake team to convert more prospects into clients?

According to Chris Mullins, if you don’t have an intake team, you don’t have a law firm. With over 25 years of experience helping law firms with their intake process, Chris knows what works—and what doesn’t—when it comes to intake calls. Using her tried-and-true approach, Chris shares how to self-critique calls, seek out opportunities for improvement, and build relationships with call centers.

In this episode of the Esq.Marketing Podcast, Matthew Laurin sits down with Chris Mullins, “Phone Sales Doctor” and Founder and CEO of Intake Academy, to discuss everything your firm needs to know about intake processes. Chris talks about how to use scripts as a guide, monitoring calls as a leader and learner, and the best tips for supporting your intake team. Plus, Chris shares a special offer just for Esq.Marketing Podcast listeners! Stay tuned.