Co-designing Care and Building Trust with Families and Staff with Jennifer Cornell

The Empathy Exchange: Empowering Staff and Families in Seniors' Care

In this week’s episode, join us for a conversation with Jennifer Cornell, Director of Long-Term Care and Seniors Services with the County of Grey.

We delve into Jennifer's journey of transforming care communities, focusing on quality care initiatives, team development, and resident-centered approaches. With a fiery passion for improving the lives of residents and supporting their families, Jennifer discusses their innovative programs, including the "Colour It Your Way" philosophy and the Designated Care Partner Program.

You’re going to hear some incredible practical approaches Jennifer uses, such as a Pro Attention Plan that includes a co-design approach with families. She also shares ways to respond (versus react) to complaints and her tea chats (and it’s not about the tea.) You’ll also hear how she incorporates the ABC strategy to build trust with families.

Both staff working in seniors’ care and families will get great insights from this conversation with Jennifer, through her candid and down to earth reflections and strategies.

Connect with Jennifer Cornell and discover more about her work at the County of Grey by visiting their website at www.grey.ca/long-term-care or reaching out via email at [e-mail]

You can find out more about me and the work I do at DeborahBakti.com or email me at [e-mail]. I’d love to hear from you!