Why do guests prefer ordering direct for pickup?

The Digital Restaurant

Discover the future of restaurant delivery and technology in our latest episode, where Meredith and I dissect Deliveroo's earnings, the shift towards first-party pickup channels, and how senators are scrutinizing junk fees. If you're in the restaurant business or just a food delivery aficionado, this discussion is packed with insights on consumer behavior, the UK versus US financial transparency, and whether pandemic-driven changes are here to stay.
Join us as we navigate the dynamic interplay between customer data trends and restaurant technology. We'll explore why operators are craving end-to-end tech solutions and how this demand is transforming customer interactions, from digital kiosks to personalized ordering experiences. Don't miss out on our analysis of investment trends within the industry and the critical need for transparency in digital transactions, a hot topic amongst policymakers. Tune in for an enriching conversation at the forefront of the restaurant industry's tech evolution.

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Hoofdstukken

1. Deliveroo Earnings and Tech Challenges (00:00:00)

2. Restaurant Tech and Customer Data Trends (00:09:16)

3. Restaurant Delivery Trends and Challenges (00:19:47)