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Notes from an on-site: Found money
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Episode 116: We need to get more creative with how we think about costs and returns.
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⏱️ Timestamps:
00:00:00 - Rethinking professional services in SaaS
00:01:30 - Professional services vs. service professionals
00:03:27 - Creative financing for professional services
00:05:38 - The value of professional services for retention
00:07:30 - Challenging old mindsets on service revenue
00:08:50 - Understanding complex product implementations
00:10:50 - The risk of delayed software onboarding
00:12:00 - Why free services may still make sense economically
00:12:53 - Wrapping up the CS festival
📺 Lifetime Value: Your Destination for Customer Success content
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
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