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Phone Call Role Playing Part 1 - "It's a matter of convenience..."
Manage episode 343670684 series 3404140
The veterinary team face a number of phone call challenges. In this series I break down some common hurdles that the CSR team faces. My hope is to bring to light the reality of these situations....with humor....but also to start a conversation among team management about how to deal with these scenarios. I also hope that pet parents listening can come to understand that these are difficult situations vet team members face. Thanks for listening! Dr. T.
60 afleveringen
Manage episode 343670684 series 3404140
The veterinary team face a number of phone call challenges. In this series I break down some common hurdles that the CSR team faces. My hope is to bring to light the reality of these situations....with humor....but also to start a conversation among team management about how to deal with these scenarios. I also hope that pet parents listening can come to understand that these are difficult situations vet team members face. Thanks for listening! Dr. T.
60 afleveringen
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