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Innovation means breaking the rules
Manage episode 416866775 series 3233433
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Adrian Swinscoe is a Customer Experience Advisor and the Author of “Punk CX”. For over 25 years, Adrian has worked with businesses to break the mould and take a more punk approach to the customer experience.
In this episode, Adrian explains the Punk CX philosophy and what it means to embody the values of “investigation, agitation, and instigation”.
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This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
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