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The secret psychology behind great customer experience you need to know about with Nathalie Nahai
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In this episode we spoke with Nathalie Nahai, best selling author, behavioural science and consumer trends expert.
Nathalie shared 4 key psychology principals and how to apply them to your CX strategy so you can engage your customers like never before.
During our chat, Nathalie also explained how nailing these principals can help turn passive customers into active brand advocates and what impact this will have on your bottom line.
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