Clerk Chat delivers a personalized experience, on the platform consumers prefer, leveraging resources a business likely already has, Podcast

Telecom Reseller / Technology Reseller News

“The way we see it is messaging is on the rise,” says Igor Boshoer of Clerk Chat. Clerk Chat is designed to enable native text messaging (SMS, WhatsApp, iMessage) inside of Webex, Microsoft Teams, Zoom, and Slack utilizing your existing business phone numbers. No porting or switching of providers is required, and they help businesses navigate the complexity of the new brand registration rules to ensure business messages are always delivered.

80% of consumers prefer texting to calling a business. When we’re building out Clerk Chat, we’re thinking, ‘How do you help a business become conversational? So how can a business engage with their customers and make it on a personal level’? If a sports team is looking to engage with their fans, it might be like a million fans or like whoever comes to a game, 80 000 plus people. How do you make each message personalized for each person?”

Igor gives us a live demonstration of the service.

In the podcast – Igor tells us about:

• Consumer demand for personalized experiences in the medium they prefer – 78% of consumers wish they could text with a business,
• Conversational messaging – Clerk Chat helps make text messaging conversational by using AI to customize responses and respond to frequent customer inquiries.
• Igor provides a demo activating text messaging within Microsoft Teams in under 2 minutes.
• How Clerk Chat complements offerings from MSPs and service providers to provide a full comprehensive UCaaS solution

Visit https://clerk.chat/