Unmasking the Specter: Mr. Egts' Journey into the Impact of Generative AI on Government Transformation | Halloween Series Part I

Tech Transforms, sponsored by Dynatrace

In the first episode of our 3-part Halloween series, Dave Egts, Mulesoft Public Sector Field CTO at Salesforce, details what's scaring the public sector most and how Salesforce is utilizing - and securing - AI to improve customer experience with their Einstein Trust Layer. Additionally, Carolyn and Dave dive into the spooky worlds of brain cell chips, mind-reading AI and more.

Key Topics

• [02:17] Starting the Dave & Gunnar Show
• [04:14] Dave's Role At Salesforce
• [05:18] What's Scaring the Public Sector Most?
• [10:22] Ways Agencies are Attracting Talent
• [13:56] How Agencies Are Handling Legacy Systems
• [15:45] What MuleSoft Does & Generative AI's Role
• [22:44] Salesforce's Einstein Trust Layer
• [29:21] PoisonGPT
• [36:07] Brain Organoids & Other Spooky, Ethically Questionable Experiments
• [42:15] Tech Talk Questions: Halloween Edition

Quotable Quotes

Considerations for the Public Sector While Using AI: "As you're going on your AI journey, you've got to be looking at the EULA [End User License Agreement] and making sure that, okay, if I give you data, what are you going to do with it?"

On Bias & Disinformation in Generative AI: "There were some previous studies that show that people are more likely to go with the generative AI results if they trust the company and they trust the model. So it's like, 'Oh, it came from Google, so how can that be wrong?' Or 'I'm trusting the brand,' or 'I'm trusting the model.'"

About Our Guest

David Egts is MuleSoft’s first-ever Public Sector field CTO. Outside of MuleSoft, David is the founding co-chair of the WashingtonExec CTO Council, where he advises numerous companies on working with the public sector. David has received numerous industry-wide recognitions, including as an FCW Federal 100 winner, a FedScoop 50 Industry Leadership awardee and one of WashingtonExec’s Top Cloud Executives to Watch. He has won multiple employee honors from Red Hat, Silicon Graphics and Concurrent Technologies Corporation.

Episode Links

Dave & Gunnar Show Episodes

• Episode 165- If you can’t measure it, you can’t manage it
• Episode 185- In Your Brain, Nobody Can Hear You Scream
• Episode 227- Meetings and Punishment
• Episodes 248 & 249- Stay tuned to the Dave & Gunnar Show for these episodes to go live

Additional Links

• Minority Report
• Cuyahoga Valley National Park
• Flowers For Algernon