New Hires, Customer Trust, and the Mystery of Missing Lee!

Talking Pools Podcast

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In this episode, Peter and Shane start with concern over Lee’s mysterious absence—she's always on time, so the guys are understandably puzzled and worried. As they wait for her return, Shane seizes the moment to ask Peter a pressing question: How do you add a new employee to the team and transfer a service route without customers freaking out over the new face? Peter, a seasoned pro, dives in with advice on handling the transition smoothly. He suggests gradually introducing the new hire to clients, showing the value they bring, and communicating the change openly to reassure customers. His tips include everything from setting up initial introductions to fostering trust with the new tech, ensuring that each pool visit still feels like the same reliable service.

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