))
Greatest Hits: How to Create a Culture of Learning in Contact Centres with Chris Rainsforth
Manage episode 407921755 series 3403792
Inhoud geleverd door Ross Powell. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Ross Powell of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Chris Rainsforth, Director of The Forum, joins Sean McIver to reveal the significance of fostering, supporting, and empowering contact centre professionals, professionalising the industry, and using technology to enhance customer service. They also cover the future of the industry and the role AI plays in growing super agents.
Chris is an esteemed customer contact specialist with an illustrious career spanning over fifteen years in the industry. Having worked in both in-house and outsourced contact centres, Chris has garnered extensive experience and expertise. With a strong operational management background at Verint and eg solutions, Chris has been instrumental in developing comprehensive training programs and cross-customer development initiatives to establish industry best practices.
Chris has a remarkable track record of successfully implementing transformative change programs across multiple sites, diverse cultures, and various communication channels on a global scale. Their ability to navigate and excel in these dynamic environments has solidified Chris as a thought leader in the field. Moreover, Chris is sought after as a keynote speaker, leveraging his vast knowledge and experience to deliver impactful training workshops, engage in insightful discussions, and captivate audiences at large-scale conferences and events.
Episode resources
If you enjoyed this episode, then please either:
- Subscribe, rate, and review on Apple Podcasts
- Follow on Spotify
- This page shows how to follow, rate and review the show on the major platforms.
Talk Time with MaxContact is handcrafted by our friends over at: fame.so
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Check out our three most downloaded episodes:
47 afleveringen
Delen
